tv [untitled] August 9, 2013 9:30pm-10:01pm PDT
you know every car has turn signals, so you are going to look for it. when my parents bought their first car that had a locking gas cap, it had a door over the gas cap. they went to get gas, and they could not open it. it was because the release for it was by the driver's seat, and it never occurred to them. it was just not a place they would look. they look for the key, for the lever. my father reached into the glove compartment, pulled out a screwdriver, and broke the lock to put gas in the car. an experienced computer user is going to know if they are having trouble, they will go to the control panel and look for what is there, but someone who does not know what a control panel is -- they have no language to ask for it. another issue we find with a lot of seniors in particular is a high level of frustration with
technology. i talked to my mother about this all the time. my mother hates technology, and she has had to learn so much. i had a conversation with her the other day, and she was naming all the things she has had to learn, all the things she owns, all the things she hates. things like her dvd player, her vcr, or microwave, herself phone, her cordless phone -- there are so many things she has had to learn. in the senior center where she lives, she said the most commonly used assisted technology is a two-inch-long piece of black ls will take, used to cover the flashing light on the vcr and the dvd player -- black electrical tape. she says it is easier the learning to program the clock. for the most part, a lot of seniors to not trust technology. people have gotten the word that there are risks to using technology, and a lot of seniors want to stay away from it.
as much as i want to get my mother to do online banking and paying her bills, never going to happen. she is never going to do that. at the center for accessible technology, we work to understand the mindset of our clients, and as a result, we have systems in place of how we work with them. one of the things we do is we asked people -- what do you want to use a computer for? i cannot tell you how many people tell us they have never been asked that. they have been told they need to use a computer, but no one has told the what they need it for. sometimes we hear that people do not have anything they want to use it for, but a lot of times, they have something in particular. we tried to focus on something that will give them early success. so they are going to be able to have some success with the computer. if someone wants to be able to e-mail their grandchildren so they can get pictures of their grandkids, they will be motivated to push past their
technology fear for that. at least i keep telling my mother that. but we also have to recognize that one of the things that happens is people come in who have been using technology, and they have their own systems for use in it, and we let them. we do not try to change how people are using it. an example of that is my grandmother. she was a wonderful baker. i miss her, but i miss her baked goods more. she never had used a still in the old country that had thermostat. she would turn the stove on all the way to broil, and it would heat up like a furnace, and then she would turn it off, and then put her stuff in and cook it. if it got too cold, she would turn it on again. it drove my parents crazy, but she made wonderful food. she was never going to learn this technology, but she had adapted to it. we recognize that people do that. if people have something that
works, you leave it alone. another issue that people have on computers is -- and it is a real frustration for a lot of seniors -- that things do not show up in the same place. we try to set up people's computers so that it is recognizable. if you are using a macintosh, and it has the dock that has all the controls on it, you set it up so that it is always visible. you put the icons in place so they will always show up, so they are always recognizable. i gave my mother recently and ipad, and it is a brilliant piece of technology for seniors because it only has one button on the front of it. if you do not know what to do, you press that and go back to the home screen and start over. she really loves that. another important piece is ergonomics. people forget this a lot, but ergonomics is hugely important. a real reason why people stop using computers is because they
say they heard. if you did not set up some computer system so they can use it ergonomically, i will -- it will heighten the chances for their failure. we tell people it is okay to ask questions peer the problem with that is one to tell someone it is ok to ask questions, you then have to make it okay to ask questions. when my mother asked me for the 312th time, "how do i attach a picture to an e-mail?" i have to stop myself from going, like -- and it is difficult sometimes. they'll say the same things over again, but it is an important part of technological success. in preparing for this speech, i thought about how a lot of people here are pretty experienced technology users, but i am recognizing that most of us are, if you will pardon my saying this, a little on the older side. how can i get you all to understand what it is like to
use a computer for our parents and for seniors who have never done it? i have a great way. go home and find a 14-year-old boy and ask him to play a video game. i have done this with both of my sons when they were younger, and it is an amazing experience. my kids will be playing a game, which i am total in not understanding at all, and my kids say, "jump," and i go, " how?" everything that is intuitive to them is completely foreign to me. the good news is i am at no risk of becoming addicted to video games. the last point i would like to make is that the environment is really changing rapidly. 10 years ago, if we had sat down and talk about seniors and technology, a lot of people would have wondered why seniors would want to use computers, but that has shifted. over the next few years, as all of us move toward being seniors, we will not be wanting technology.
we will be demanding it. the field is going to change, and more and more people are going to be here. so the ability to make technology accessible is there. those of us charged with doing this have a really important role. we have to be able to provide the tools for the technology in ways that the people can hear. i am happy to be your speaking with you because i think this is an incredibly important topic. this afternoon, there is a workshop on addressing multiple barriers for accessing technology, and it will be a brainstorming session where someone from my office and a couple of other people will be leading a discussion of what issues people run into and how you deal with them. i think it is a really important topic and i think it is probably one of the most important things people could be talking about now. for all of us, technology is here and going to be here, and we all need it. thank you very much. [applause]
>> thank you. thank you. thank you. i am really pleased to be up here -- well, not really, but you're so pleased to be able to tell you about two things before lunch -- i am pleased to be able to tell you about two things before lunch. as you know, this is the middle of a process to train and teach more people how to use computers. we wanted to showcase a little bit of what folks are learning out there. first, we will show a video, and then wind up -- linda will explain about lunch. i know a few people have slipped over there, but i ask everyone to be quiet for a few minutes. there is plenty to go around. the video we're going to show right now -- i got a feeling this morning at 4:00 a.m. that tells you how dedicated people were to be able to produce it and have it here
today. i wanted to thank paul grant, who has worked with the project with the family services agency senior community services employment program. you will see his good work here also john boswell, who came in at the last minute and help us pull this together. he did it in exchange for tyne bank hours with the bay area community exchange time bank. if you want to know about that, you can learn about that across the hall after lunch. finally, from the broadband technology opportunity program, which provides opportunities for seniors and people with disabilities to teach each other, to learn from each other, and create more connections across all of our communities. please q the video, and after that, we will dismiss for lunch after a little explanation. >> we want people to come into the center and learn how to use all the different social media so they are not left behind.
we do not want the whole community to be left behind. >> i have always been intimidated by computers. afraid that i would break anything. i wanted to learn. i wanted to see if i could, you know? but i was not sure, because of my age. i have grandkids i did not get to see as often as i would like, but my son post pictures all the time. >> i thought it would be important to bring my mom and my sister to learn basic computer skills so that they are not isolated. even the medical community wants to send her notes and things via e-mail. so it is important for her to be able to learn how use the computer, at least for those simple things. >> we are part of the social media team. we will be teaching twitter, facebook, skype so the seniors
in our community will not be isolated. >> there is no dumb question. we tried to make this an easygoing environment for everyone to learn here. >> they understand what you're talking about. i want to get on the internet and, like, if i need to, call the social security office or any other business. that i would know how to get in touch with them. >> people like us who are in wheelchairs in rehabilitation situations, in hospitals -- it opens the windows of the world to us. to be able to put your eyes anywhere in the world that you want to at a moment's notice. i paid acrylics. sometimes i search the internet or put images on the internet through cameras, through different pictures that i take of the subject matter.
-- i paint acrylics. >> all my life, i did not use this, but i had to learn how to tight and everything, so i tied to find, and moved the mouse fine on my computer, so it was not a real problem -- i typed fine. everything is on the computer, and easy to find. it is like a road map. all these blogs, etc., and so on, because i have all this time. i concentrate on a few at a time. >> i never expected to have a computer. i am 96. as they say, it is hard to teach an old dog new tricks. and as you say, we do have this
resistance to it. my daughter taught me how to play games. i am really hooked on that now to exercise my brain, and i started doing other things more quickly. i find that it really helps me. i can see pictures either that i have taken or that other people have taken if they are on a digital camera. i put them into my computer, and then i can crop the picture, enhance it. find out what safeway has on sale, and then michaels. they have their ads. i do use people who advertise, e-mail, so it is a very important part of my life. i love to e-mail, and i like to hear from people. i have trouble hearing from people on the phone, so if you
send an e-mail and one in answer to a question, they can find it, or if they do not know the answer, they call you back again. it has been a big help with the family in many ways. now, i cannot be without my computer. i would be lost. >> it becomes second nature, and it becomes easier. it becomes a tool in your hand. >> it is so wonderful. memaw is on the computer. i would recommend coming here to learn the computer. it is not as hard as you think it is. >> do not be afraid. it really is kind of easy once you get the hang of it. >> go at your own face. do not get frustrated. >> do not be afraid of the computer. the only thing to be afraid of is that you will get addicted to
it. [applause] >> you will see some of the stars are around. please thank them for being so brave and consider signing up to be one of them yourself. i wanted to invite dave up again to say how much we really appreciate him being part of today's program, helping shepherd it and share his own experiences. so thank you so much. >> thank you. thank you all. thank you. you are very, very kind. can i just be selfish and say that you inspired me? i am so happy. even if i do not see you again for regularly, i am taking pictures of your faces and thinking of all the successes
your efforts. you know, one of the best parts about being an elected official is the ability to effect change in san francisco in a very positive way. and today i'm very proud to announce that after two years of incredibly hard work on behalf of a lot of people, we are announcing a new project in san francisco to bring free wi-fi to 31 different parks, plazas, and open spaces across our city. from areas such as the marina green to washington square park to sunset playground, all a moe square, civic center, bernal heights to right here in balboa park, this project is going to touch parks and plazas across all of san francisco in every corner of our city. san francisco has been a leader in our technology community and our technology economy across our country and now we get to continue to play a role in
being a leader bringing technology solutions to improve the lives of our residents here in our city. it's been a privilege to work on this project and to lead this effort the last two years and look forward to bringing the broader vision of free wi-fi across san francisco in the next few years with all the partners behind me today. this has been a strong collaboration on behalf of a lot of partners. in particular, google, sf city, our recreation and park department as well as our department of technology, and i want to thank all of those involved. this project started a little over two years ago with a conversation i had with an old family friend from google. and i want to take a moment to thank the entire google team that worked on this project. it's been two years, so, it's touched a lot of desks and had a lot of approvals and in particular want to thank veronika bell who is here from google for stepping p. up.
google is providing a financial gift of $600,000 to turn this into a reality. this is with the recreation and park department. i want to thank phil ginsberg, katy, so many people from the rec and park team that really brought this project forward. we selected locations throughout san francisco on a number of levels. first of all, we wanted to make sure that we continue to bridge our digital divide that exists not only throughout our country, but here in san francisco, to place free wi-fi networks in under served communities and across different parts of san francisco. but also to make sure that we provide wi-fi access in some of the most heavily trafficked parks and plazas in our city so we can have the greatest impact throughout our great city. i want to thank sf city for their strong partnership in this project. we started working together a little over a year ago. they are not only the leading effect knowledge jai voice in san francisco, but they really stepped up to the plate to be
the project manager here who are going to oversee the installation of this project. and i want to thank in particular alex turk for his leadership during this effort. i certainly want to thank our department of technology and its new leader mark tuitu for also stepping up to the plate. mark is such a visionary and i think we have years of great things to come out of our department of technology and this is just the first step. and lastly i want to thank my staff and in particular wherever margo is, mar co-kelly. -- margo kelly. margo spent the last two years quarterbacking this project. she spent so many hours of her life dedicate today bringing this to the residents of san francisco and we shall all be incredibly thankful. the benefits of free wi-fi in san francisco are many. not only will it further open up our parks and our city to innovation, to education, and
includetionthv i. for all san francisco residents, but it's also as i mentioned before a significant step towards bridging our digital divide in our city. it provides local groups and community residents access to the internet they might not have had before, as well for our rec and park department as phil knows all too well many rec centers still use dial up service. when we think about registering our children for camps and play grounds, what we need to do in our daily lives, but also our government on a daily basis to use technology, this will be an incredible boone to our rec and park department and something we should all be very excited about. in terms of the details of the gift, google is providing a $600,000 financial gift to our city with no strings attached. i think a lot of the prior debate around free wi-fi in san francisco that never moved forward was because of different questions about business models or so forth, to emphasize this is a free gift
of financial benefit to the city of san francisco with no strings attached. the money will come through sf city which will manage the installation of the wi-fi network from beginning to end, and our department of technology will accept that gift on behalf of the city and county of san francisco. and ultimately rec and park will be the host of the wi-fi network on their properties. and at the end of the day, it's going to be all san francisco residents who benefit from this. after going through all the necessary steps in city hall, the timing right now is that we believe installation will start in december of this year and should be completed by the spring of next year. so, this is going to be a project that will become reality very, very soon for the residents of san francisco. again, on a personal level, i'm incredibly proud to have led this project over the last two years. it's very gratifying that when you see an idea from the initial conversation to the project itself to now bring it to reality, to a city and park
where i used to play ball in high school, to announce a project, this is something i've been incredibly proud to work on and something we started years ago and finally bringing to reality today. i again want to thank everybody who has been involved. this has been a complete team effort. and certainly want to thank mayor lee for his support during this process. mayor lee has been an incredible friend to our technology community as doing incredible things for our great city. and, mayor lee, i want to thank you and introduce our great mayor, mayor ed lee. (applause) >> thank you, mark. welcome, everybody, to balboa park. and i know we have a couple of hosts and i want to meet and recognize of course our recreation and park department. phil is here. he'll speak in a minute. also recognizing john avalos, our supervisor for this district. but often a voice at the board in this city about issues of equity, and that is why i think it's important that we
announced it at a place like balboa park. i live here just literally two minutes away, so, i often see this park completely crowded with so many families, especially with all the great improvements that rec and park has put in, in collaboration with the supervisor, because i know that some of his discretionary funding has often gone in to support efforts here and, of course, across the street with the challenges of the -- both the bart and the muni station. but it is all about our neighborhoods. and i go back to what supervisor farrell said, and i want to again thank and appreciate supervisor farrell, his staff margo kelly, another great effort. this is what innovation does in the city. it gets everybody to actually work at even higher levels in government in a public-private partnership with companies like google and all the rest of the wonderful members of sf city to do what we can do and to do
more than we think we can. in order to bring benefits, bring equity, bridge not only the digital divide, but perhaps bring the whole innovative spirit to every community in san francisco. this is what i think this wi-fi effort of our 31 parks is saying. and the nice thing about it is that when you study what we're going to do here and accomplish with the 31 parks, and that we along with our technology partners, our communications partners, our department leaders, new ones as well as old ones, are saying this is just the beginning. this is literally the beginning of a continued effort to innovate, innovate, and innovate. and i like what mark said. not only are there no strings attached. really the benefits are targeted at our residents and
our visitors, but that the only thing we're going to see is wireless connected to our fiber. we're learning that. we're learning that our fine and some of the backbones that we've always had to depend on can be improved on. i have to admit, the new director will also tell you we are behind. i call our self-the innovation capital of the world, but we're behind in many ways and we need to catch up. we need to do more, but sometimes the funding wasn't there and it costs more than we think and we're trying to figure things out and trying to get as modern as fast as we can. and this is where i think that relationship with the private sector, particularly with our technology and innovative companies in san francisco is so important to us, that we gain a knowledge and a confidence that we can improve
city government services, and also at the same time when we get wi-fi here, not only will the kids that play and visit here and utilize the services here will they have a better experience, but our seniors, people who don't have access at home will come here and visit. they'll take advantage of it as well. and this is why the list of 31 sites that you've been given are really important because they represent a lot of communities where if we just concentrated on the things we know about, they would not get the service, i think, in a valuable time. this city has always been and i will continue with the board of supervisors in collaboration with them, with leadership of supervisor farrell and avalos to make sure that all of our communities get taken care of, that they all get connected up, they also experience the innovative spirit of the city. and that we do it in except
ration that while technology companies are incredibly successful, challenged as well as successful in the san francisco and bay area, we take the opportunity every moment to say what else can we do to help our residents, help our citizens. and this is another great example of it, but i tell you, it's just the beginning. we have many more parks, many more plazas. we have corridors of our city yet to be connected up so that when anybody comes in to the city, whether they're visiting from another state or whether they're from another country, they'll know that this city reflects the innovative spirit when they arrive at the airport, when they arrive at the port or they arrive on muni. they'll know we're all connected up. so, again, i want to say thank you to supervisor farrell and his staff for shepherding this, for all the departments that
have worked collaboratively with google and our sf city, our citizens initiative for technology and innovation. they are an incredible group of people. and, by the way, i've been told now they sport 600 members and they're still growing. i wouldn't be surprised that they will now comprise the majority of the over 1800 technology firms that exist in san francisco. and they want to do more and they want to join all of our neighborhoods to do more to improve life in our city for everybody. so, thank you to everyone on this wonderful effort. now, may i present to you the host for district 11 and someone who we were commenting earlier he will be signing the budget in the next few hours. he was the budget chair years ago and mark, of course, was the budget chair this year. i want to again