abrams did for the lost camp, for lost and clover field. when they put cloverfield out, he didn't immediately show -- like, when they did the first trailer, you didn't see, oh, this is a swrchdj.j. abrams fan. it created a lot of speculation. we have compulsion for completion, where we need to complete a story line and when we don't have that completion, we keep paying attention, so we kept paying attention until "cloverfield" was a top movie. >> so you have to be creative enough to create a cliff-hanger that people care about in the first place. >> yeah, absolutely. you've got to have the emotional resonance and characters that people care about, and you can do this in advertising, too. >> finally, bake validation into your products. explain that to me. >> so, the most powerful type of attention i call acknowledgement. we pay attention to the people that acknowledge or validate us in some way. what i mean by baking validation into your product is making it so people can feel that positivity when using a product. facebook and twitter do thi