it is not impacting any of the septa service this morning. good news for septa, the west trenton regional rail line had some problems last night, a downed tree came down across, pulled the overhead wires down. so there were some problems for the evening rush hour, so those commuters had a rough go getting home. but this morning repairs are made, and we are good to go for the beginning after rush hour. and septa's three trolley route, still using shuttle buses, due to track work. chris, back over to you. >> teenager gets shot at party. family and friends tried to save his life and called 911. but the firefighter who answered got annoyed. and hung up. >> okay, is he not breathing? >> barely. >> you can hear the chaos, 17 year old jaden chavez silver was shot in june, in albuquerque, new mexico. these nine is one calls were just -- 911 calls just released. during the call the caller repeatedly asked if the teen is breathing. and the caller snaps. >> he is bearsly -- barely breathing. how many times do i have to tell you? >> okay. you know what,

problems, and what a rough day it is for septa. steve? >> reporter: it is a rough day, pat. this is the huge deal. because even if you are coming to see the pope during the world meeting of families, in late september even if you're not coming to see the pope, if you're taking the regional rails, your regional rail customer, this is the only way to get into town. so this is access for hundreds of thousands of people and this morning that access failed. so about an hour ago we went into septa headquarters to ask how in the world could this happen? papal pass problems. >> so what we decided to do is to suspend the site until further notice. >> septa officials now suspending sales for the one-day regional rail passage that would allow commuters to travel into town, during the pope's visit to philadelphia in late september. the problem? septa officials relied on website as the only method to buy the passage. the website launched this morning and immediately started failing preventing customers from making transactions. septa says, it i

csx, it is not impacting any of septa's trains. and fire location, in kensington this morning, there are some local detours in the area. that's about a block away, from temple university hospital, just to a locator. last night on the way home, west trenton line had some wire problems, septa made the repairs, and we are good to go for the morning rush hour. and there is your three trolley routes still using shuttle buses all due to track work, mike, alex, back to you. >> thank you, 03:00, cars collide in kensington sending three people to the hospital. their conditions are unknown at this hour. take a look at the damage here. it happened near the intersection of east allegheny avenue, and f street. this is just after 1:00 this morning, the cause of the crash is still under investigation. >> well, are you ready to win the lottery? >> i'm red. >> i do you want to win the lottery? >> talking about the pope? >> if you want to see the pope do you have win the lottery looks like, if you want to ride septa. so lottery begins midnight monda

some kind of announcement from septa is expected later on this week. reporting live tonight in center city, todd quinones, cbs3 "eyewitness news". >> todd, thank you meanwhile a map depicting a security perimeter around philadelphia for the papal visit this fall is make its way around social media media. mayor michael nuts nutter wants everyone to know it is not legit and that the city is still formulating plans for the papal visit. >> as soon as plans plans have been finalized and approved, by all of the partners organizing this event briefly n would be the world meeting of families city state federal agencies and a number of others, we will jointly, officially, publicly share those official plans. >> the mayor went on to say he expects to release more information about the papal visit sometime next monday. >>> stay with oy "eyewitness news" as new details about the pope's up coming visit start to come out now. we'll bring them to you on television and of course online at cbsphilly.com. >>> well torque night police are investigate a recent rash of rob

hopefully it is a new start for septa and public. they are hoping the lottery is able to level the playing field for the public. they know supply is slim for these passes and they are saying the lottery is now not a guarantee but hopefully it will give the public a chance this was announced yesterday by septa, they are saying mark monday august 3rd in your calendar. that is day at the 12:01 a.m. that morning the the lottery does go live. from this you can go on line a enter. it remains active until 11:59 that night. at which point that site will close close. by thursday august 6th e-mails will go out to the public with whether or not they have won up to ten passes for september 26th or 27th. even if you are not in town to see the the pope you will need those passes to ride regional rails that week even. that is upped competition. we have tourist that want those passes as well as worker. of course the entire world who wants to come here will want in too. these are one day, 10-dollar passes and only 350,000 are available for the the ta

this is septa's familiar 274 station network. but when the pope is here only 35 stations will be opened. septa learned the hard way in 2008 moving the enormous crowds head to the world series parade. fans flooded stations and were unable to get on overcrowded trains it was an embarrass. the thinking this time by using fewer stations and express trains only the crowds can be moved faster. pembrooke station in lansdale will be a departure point. they are expecting 10,000 passengers a day. the borough manager wants would be travelers to know, though there will be no walkups that weekend. >> if you don't have a ticket in advance, you know, you won't be able to just walk up a and say, you know, i'd like to hop on the train. >> reporter: the take away here, the pope's visit september 26th and 27th, that's months away but if you intend to take a septa train on either of those dates you'll need a special ticket purchased in advance. now the critical date for that july 20th. that's next monday. you go to the septa web site starting at 9:0

. >>> 6:00 o'clock straight up and another clay, septa a postpones a planned press conference, to announce the release of rail passes for the papal visit. tonight frustrations are growing work highly anticipated event less than two months away. this all stems from a technical glitch on the web site originally set to launch last week. good evening everyone i'm ukee washington. guess case off tonight. "eyewitness news" reporter steve paterson joins us from center city and what is the latest on this delay. >> reporter: ukee, this makes tonight makes the third day in eight days that septa is either promised to sell these passes, or promise when they will go on sale and haven't. customers we spoke to say the the delay in the problems aren't the real problem what is, it is that more than a week later septa isn't saying why. septa riders in the dark. >> there has to be transparency for the citizens of philadelphia it is no the fair otherwise. >> reporter: west philadelphia resident alycia coffee say that above all else is the real frustration. >> is there cloak and dagger. >> reporter: one week a

septa will be running a lottery. on monday you can enter an online lottery for a chance to buy those rail passes. septa came up with this idea after their website crashed last week because of high demand for the passes. online registration will begin at 12:01 a.m. on monday. the lottery will run for 24 hours. septa will notify winners next thursday, august 6th with an e-mail allowing them to purchase the passes. after those purchases septa will mail those passes to customers, allowing them to boy up to ten. we spoke it a commuter and septa official appear to be on the same page with this new system. >> plenty of people work and who might not be able to sit by the phone at "x" time. to me this creates a little more fairness. >> no matter what time you enter your lottery submission everyone has the same chance of being selected. >> now once again, people will find out next thursday august 6th if they have been chosen to buy the special papal rail passes. for information on the lottery to get pass for the pope's visit,

septa had to shut down that site saying it wasn't vile vie ya'll now today septa announce it will use ticket leave a firm in philadelphia to help with the lottery this site is designed for high demand and that the site is being hosted by amazon. so again here's what you need to know. on monday, august 3rd you go to the site enter your information, the number of tickets you would like, passes i should say and from which station you'd like to leave. after the lottery people will receive an e-mail if you're randomly selected and then you'll have have three days to purchase those passes. >> everyone has the same chance of being selected. no matter what time you make your entry. there's no need to set your harm clock for midnight and be standing beside your computer so that you can log on to enter the lottery. you can do it any time during the day. >> reporter: and so what they're telling suss that each person can request up to 10 passes. they will be $10 each. if you win this lottery. people with disabilities those passes will be discounted at about $5. we're told and so again this lotter

tonight septa says it has a new solution. an online lottery to distribute the tickets randomly. >> george spencer is live in norristown. people won't have to wait by their computers for a pass? >> september that learned a hard way. a lottery system is the only way to hand out such high demand tickets. if you're planning to use a train station like this during the papal visit, you will have all day monday to submit your request. >> this family is preparing for the pope hoping to host a visiting family. and they're hoping to enter the regional rail ticket lottery, so their guests to get to the parkway. >> there are plenty of people who work, who may not be able to sit by the phone at x time. to me this creates a little more fairness. >> indeed after the first come first serve ticketing meltdown last week with a lottery distribution, everyone's odds of getting a rail pass will be the same. >> no matter what time you enter your lottery submission everyone has the same chance of being selected. >> had is an early version of the we

septa says all of the repairs are made and good to go this morning, and there is your three septa trolley routes still using shuttle buses through the end of the week. chris, back over to you. >> talking baseball, two days away from major league baseball trade deadline, phillies moved jonathan papelbon in deal with washington and now we wait on whether or not cole hamels will stay in a phillies uniform, big daddy graham talking about this all morning long with his listeners. all right, big daddy, good morning to you, sir. >> yes, don't forget the trade deadline for the phillies, rubin amaro today. >> you know, big trades in the past on this day the 29th. >> that's something. >> so we gotti think cliff leon the 29th, some others. so what do you think? first let's start with panel bonn. guy was just a jerk. >> yes, i was never a fan, you know jody mack another host of my station was doing one word to describe his tenure here as a phil, i came in and said irrelevant. that's what it ended up being did he pitch horrible? no. but did it ever matter? no. the only thing he is going to pitch good

after the first plan proved to be a disaster septa thinks it has found a solution. it has a plan b a lottery system that will be open for a 24-hour period for anyone wishing to buy the regional $10 passes. last week septa placed 350,000 regional rail passes up for grabs on the website, but the agency did not anticipate the stampede it would create. a rush ever -- of people trying to get their hands on tickets, crashing after selling only 201. >> an e commerce site is not a viable solution. >> and causing the stampede rush was key in creating plan b. when sunday turns into monday you have 24 hours to submit a submission for a regional rail pass. customers with winning entries receive an email with information on how to complete the transaction. >> everyone has the same chance of being selected no matter what time you make your entry. there's no need to set your alarm clock for midnight. >> some regional rail users hope it will work. >> if septa says the system can hold it and everyone has a fair shot at it why not. >> others are skeptical. >> i am sure there is a pla

septa does not want to be part of that anxiety. >> clearing up confusion. the new plan for septa when it comes to how people will get in and out of the city during the pope's visit. and what you'll have to do to get your hands on one of those special train passes. >>> plus thousands of you watched this wild police chase end in a crash. we talked to the man who gave the call for this maneuver and asked police what went right and what went wrong. good evening. i'm renee chenault-fattah. >> i'm jim rosenfield. we begin with the heat and humidity. it won't stop people from going to the shore. cape may, people are catching late afternoon sun. >> we have team coverage on today's hot weather. tim furlong is going to be joining us in just about 15 minutes from the delaware state fair. >> first, glenn "hurricane" schwartz here with the first alert weather forecast. you say we could be in for the longest heat wave of the year? >> yeah. this will be our third heat wave and the first two were minimal. they lasted three days each. this one is likely to last a lot longer

this is one of many who plans to enter septa's lottery monday. >> i need the ticket. >> reporter: septa tells us they aren't available yet. how did this ad pop up yesterday? we went to septa. >> no one has been preapproved. it's incorrect. >> reporter: what gives? i reached out to the scammer. to whom it may concern. let's hit send. as we waited we showed the ad to riders. >> it's just something that is really despicable. >> reporter: this woman works at a day care. she can't afford to miss out on tickets. >> start earlier or i will have to take a back way or find somewhere else to go. >> reporter: here are the facts. you can enter septa's lottery for 24 hours on monday. it doesn't matter what time. you can buy up to ten passes for $10 each. >> anybody who is asking to you pay more than that is trying to take advantage of you. >> reporter: i'm still waiting for the scammer to call me back or e-mail me. by the way, if you are going on a train for the world meeting of families check the schedule first since stations are closing. of course, the lines might be a little different. it would h

safety chief says riders fall on septa tracks 40 to 50 times a year. and most such falls happen not on weekends after a night out with friends, but during daylight hours making them tough to prevent. >> it's not at one particular location it's not at one particular time of day. >> reporter: and we found many commuters don't know how they'd respond if they do see it. >> i often thought about that whether i'd do that or not. i don't know. >> we've read the stories of people jumping on the tracks. we don't want that. >> reporterz mergency phones a direct line to septa officers who can send word to stop trains in seconds. and only if you can do it safely after checking for oncoming trains should you help the person up from the platform edge. most falls involve adult men who often appear:n intoxicated or otherwise impaired. septa officials tell us their biggest prevention tool is education and every month they visit a different station getting this word out. reporting in center city georgepy5 philadelphia's huntington park neighborhood. watch the upper part

septa revealed new system in the press conference late this afternoon. "eyewitness news" reporter steve paterson reports. >> reporter: it is announcement that septa hopes will set things right. starting on monday, august the third, septa will sell regional rail passes, through an on line, lottery. >> reporter: last week, failure. septa officials say that the e commerce site designed to sell 350,000 regional rail passes, for the pope's vice tonight late september was slammed by over overwhelming demand this week relaunch plan. instead of first come, first serve, spokesperson jerry williams says a lottery system means a equal playing field. >> everyone has the same chance have being selected. >> reporter: all hosted by external ticket hub made for

septa has announced as you mentioned it is moving to lottery system. so next monday you'll have 24 hours to put in your request. so this new sight and this new system they're trying out will replace the old one. you just heard lucy talking about the one septa lurch add week ago for regional rail passes to get into the stow for the pope's visit 26th and 27th. that site crashed because so many people went on it forcing step to shut it down. septa announced today it will use philadelphia firm ticket leap which will be hosted by amazon to operate this lottery. septa is confident in a news conference that this will be able to handle the high demand. the site will open at 12:01 on among and close at 11:59 monday night that will be august 3rd. you go on enter your information the number of tickets you would like and from which station. each person can request up to 10 tickets at $10 each. >> once that is up and running ticket leap will then go through all the entries. they'll look at them for duplications, for suspicious entries and they'll kind of scrub the

here we are at septa headquarters and septa pope tickets go on sale at 9:00, an hour later, septa's special 10-dollar only one day pass can be bought on line only as well at september.org, papal visit philly. you have to buy for either saturday or sunday, and pick a travel times. it is in the like patco tickets where it is open ended you have to tell them you are leaving saturday or sunday and pick a specific time. in open ended ticket, earlier the better because stations and times will be taken up on a first come first serve basis. eighteen regional rails, wilmington, newark in delaware. septa a capacity is double but they expect to it all sellout. and then since by the way the entire "fox news" roomies working that weekend and have already sent you my deposit for corner window floor space with bathroom and kitchen privileges tour center city apartment. space there limited. difficult check the special pay for, to avoid bob kelly, so... >> mike, 300 for night, 550 for weekend, is that the going rate. >> no, 550 per night. >> 550 per night. >> you don't get a discount in, friend or family. >

septa tested the website to handle 1700 requests per second and demand was triple that. reportedly there were other bugs, as well. after an hour of troubleshooting the decision was made to pull the plug for now. >> what we decided to do is spend the site until further notice and we will make sure we give all the people interested in purchasing a pass an opportunity to do so. we'll make an announcement when the site is reactivated. sometime tomorrow we'll let you know when the site is reactivated. >> septa said it does sell some tickets in the first few minutes of the website being up, we're waiting for the exact numbers. they remain to sell 350,000 passes for the papal weekend saturday and sunday. now septa will have to do a postmortum on what went wrong. we'll here when they will resume. live at septa headquarters on market street, john rawlins channel 6 "action news." >> remember you can get the latest on the pope's upcoming visit by following us on twitter 6abc pope. we're posting the latest news, tips anticipate pictures as we prepare for his arrival. the investigati

septa police averts tragedy on the tracks next on "action news". >>> tonight, philadelphia police, continue to investigate the barbaric killing of the eight five-year old woman who killed regina brunner who will unless her east mt. airy home and why. >>> it is wednesday night and the big story on "action news" tonight is the new window in the life of this much admired woman, admired by her neighbors and by those involved in her numerous civic causes. "action news" reporter annie mccormack is live at police headquarters and you had a chance to talk to regina brunner will holmes two sons tonight, what have you learned. >> reporter: jim they shared fond memories and they shared several messages they have, and one of those messages is to the public. they are hoping anybody who sees this story thinks about their mother and if they have any information they will reach out to police. eight five-year old regina brunner holmes death was a 180 from the type of life she led. police discovered her monday with her throat slit, and she was badly beaten inside of her east mt. airy home. her car was gone a

the website had more traffic than septa expected. the tickets were supposed to go on sale online at 9:00 this morning, but if you logged on you weren't able to get through. septa released a statement in the past hour saying it was prepared for high volume but the response was still much greater than they expected. septa says it will put the tickets back on sale tomorrow morning. nbc 10's doug shimell is making calls to septa to find out how this whole thing happened and what they're doing to fix it and you'll have a special live report on nbc 10 news at 4:00. now back to the chief, glenn "hurricane" schwartz. >> this heat is something else. >> yesterday, philadelphia, the way it felt the heat index got up to 105 degrees and up to 108 in dover. >> wow! that is pretty hot. and the temperature today, 95 just about the same as yesterday. the humidity may not be quite as high as yesterday, but it's still going to feel like at least 100 this afternoon and tomorrow the air temperature gets above 90 and that's for the third day in a row and

septa spokesperson jerry williams says that the failure is due to overwhelming web traffic. we asked how is that even possible. how could you not account for amount of people that were going to be interested in this capacity. >> actually septa's i department and independent contractors that we're working with spent all weekend and at one point they were flooding the system with up to 1700 hits per second and we also had 900,000 visits the to our site and it worked. but, this morning it did not work. >> reporter: september plans to put out more than 350,000 of those regional rail passes, only about a few hundred customers actually got the passes when they logged on this morning before the glitch, so still plenty of opportunities, for customers to get those passes, septa plans to announce when they will go back on sale at some point tomorrow. we will there been to cover that. coming up a at 6:00 we have spent time with septa's social media team and had to be one of the biggest places in pennsylvania and we will show you why at 6:00. we're live, i'm steve paterson for cbs-3 "ey

and septa is limiting the number of passes that will be sold to 175,000 a day. >> if we tell that you you need to be at a particular place at a particular time, then we can almost to a certain degree tell you that you will be able to make it in. >> here is how it works. regional rail passes for september 26th and 27th must be purchased in advance. the cost is $10 each day. and if you are traveling both days, you will need two passes. no other passes or cash will be accepted. next as you purchase your ticket choose one of the 18 available stations to depart from. and choose a time slot. either between 5:30 and 8:30 armor between 8:30 a.m. and noon. the return time is any time after 5:30 in the evening. >> we will be dropping you off at either 30th street station, university city station or jefferson. and then our ride remembers going to have to walk to the event. probably around two to 3 miles. >> patco tickets also go on sale today. non-stop service on the 26th and 27th, into center city will only be offered from four new jersey stations, the drove owe location low cut between ninth a

septa partnered with ticket leap and amazon to create this online lottery. official here are confident this site won't crash. reporting live tonight in center city todd quinones cbs3 "eyewitness news". >> todd as you know many visitors are spending thousands to stay in philadelphia the weekend of the papal visit but some are choosing a much cheaper option even if it means sleeping on the wild among wildlife. church group from north jersey has decided to stay at the philadelphia zoo. a group of parishioners from richwood bergen county will sleeping on the ground that contain insect and bird exhibits. >> pope francis we're sleeping at the zoo just to see you. >> we're trying to think outside the bock. >> the group of 240 parishioners able to stay through the zoo's overnight program. it costs $65 per person. we're only exec days away from the arrival of pope francis to philadelphia. stay with "eyewitness news" for continuing coverage of the papal visit on television and online at cbsphilly.com. >>> you better make sure that ac is in good working order. we are i

there are only enough septa passes for a tenth of that so today septa announced a lottery. fox 29's shawnette wilson is live in norristown tonight at one of the few septa stations that be running that weekend. shawnette. >> reporter: okay. iain and lucy here's the deal. 350 thus san tickets available for that entire weekend. the tickets are mandatory for travel into the city the weekend the pope will be here whether you plan to come to see him or you need to be here on other business. >> i think you may have a better chance of actually winning the lottery. >> reporter: step regional rail riders we spoke to aren't happy about the lottery that will determine who gets passes into the city the weekend of the papal visit. >> just arbitrarily what you can or you can't based upon random number. >> septa officials said during a news conference today that monday august 3rd they will launch a sight built by philadelphia firm ticket leap that will be hosted by amazon. at 12:0 1:00 a.m. people have until 11:59 that night 24 hours to go online and request up to 10 passes at tepp dollars

it may be a ways off but septa says plan early. they are. beginning at 9:00 this morning, septa will sell special regional rail passes for the weekend of the pope's visit. available online only. 175,000 passes will be sold each day and you'll have to have a separate pass for travel saturday and sunday. they are $10 apiece. you'll get the actual pass in the mail once you make the purchase. a spokeswoman-for-septa says plan early be and be prepared to wait in long lines this weekend. >> when you get to your train station, try to get there early, have somebody drop you off if at all possible. you'll have to wait in long lines to get on your train. then once you get into the city, you are going to have to walk to the event. >> reporter: it's also important to note that weekend only septa will be operating trains in and out of only 18 of their regional rail stations. we have a list of those stations on our nbc 10 news app as well as online, nbc10.com. reporting live along the parkway, katy zachry, nbc 10 news. >> yes, katy patco is doing somethin

septa said they'll provide 24 hour window as heads up. at 30th street station justin finch, cbs-3, "eyewitness news". >>> now, if there is only 62 days left until the pope's historic visit to philadelphia. stay with cbs-3 "eyewitness news" as we get you ready for this major event. >>> a wanted man is in custody after leading law enforcement on wild two-hour chase on both sides of the delaware. it started around 7:30 last night, when an armed robbery suspect got away from police, during a traffic stop in camden county. the suspect drove to philadelphia, back over the bridge to new jersey, and eventually back into pennsylvania. police caught the driver near philadelphia international airport. >> we thought he was armed. we had our swat units also, engaged in the area in case there was a confrontation. so we were concerned about this, being that he did a gunpoint robbery, we know he used the shotgun in the robbery, it else you the type of vehicle he had a gun in the car. >> police have identified the driver as robert ritter, ritter was wante

septa revealed new system in the press conference late this afternoon. "eyewitness news" reporter steve paterson reports. >> reporter: it is announcement that septa hopes will set things right. starting on monday, august the third, septa will sell regional rail passes, through an on line, lottery. >> reporter: last week, failure. septa officials say that the e commerce site designed to sell 350,000 regional rail passes, for the pope's vice tonight late september was slammed by over overwhelming demand this week relaunch plan. instead of first come, first serve, spokesperson jerry williams says a lottery system means a equal playing field. >> everyone has the same chance have being selected. >> reporter: all hosted by external ticket hub made for high volume this site has been designed for high demand. >> reporter: so here's how it works. starting at 12:01 a.m. for one day customers get one shot to enter the on line lottery through septa's web site n that time customers can order ten passes for each of the two available days and set preference preferences

septa will release more information next week on papal passes for other train and bus lines. if you don't wip the regional rail lottery hope is not lost. more information can be found on our web site at 6abc.com. in bala cynwyd, i'm i'm dann cuellar channel6 "action news." >> we are keeping you up to date with the latest pictures news and tips on the papal visit and world meeting of families on twitter. follow our special account at 6abc pope. >> still to come on "action news" a car buyer tried to steal a car during a test drive with the sales manager still inside. >> we want you to know about the nguyen dose update that is out this morning. tased. >> 94 hot degrees this afternoon in philadelphia, feeling more like 100 because of the high humidity. 87's the normal high and tonight still muggy. when does this end? we will have the details coming up in the accuweather 7-day forecast. >> ♪♪ hey, mom and dad! (mom) hey, kiddo! (dad) you caught us daydreaming. about a couple of touring bikes? (dad) yeah... mounted on top of a new suv? (mom) uh huh... hooked up to the back of a

instead all they got from septa was cancellation. let's take you now to videoment monday at 3:00 p.m. was supposed to be the day and time for the septa press conference instead, it was quickly canceled. the event though, highly anticipated, many looking forward to an update on the sales date, as well as the process here. and answering the question here which is would the site be secure enough for the demand? last monday you will recall the site crashed under the weight of hundreds every thousands every transactions, only 200 of 350,000 tickets were actually sold, and in the end, the high demand and high volume took down the site. for many it was truely no surprise. >> it is not so much about the system as it is the demand. and perhaps they just weren't ready for the demand. >> now, that truely is the gist of of it here, very high demands, low quantity of tickets here, 10-dollar, one day passes for september 26th, and september 27th, of course, the locals want it, but many out of towners want them, as well. and then announcement sched

septa plans to hold a lottery for regional rail passes for pope 's vice tonight september. on line registration for that lottery starts on monday august 3rd. >>> three people are rush to the hospital after this multi vehicle accident in kensington. the cause of that crash is under investigation. >>> and there is a wild chase across state lines monday night was over stolen underwear. police say they have been looking for the driver robert ritter since the theft in the brooklawn, new jersey shop right earlier this month. >>> 5:44. now a wild fire in northern california jumps containment line forcing hundreds out of their line. >> rag fire has destroyed two buildings, damaged four others and burn 6500 acres. officials say it started last wednesday. more than 1100 fire fighters are trying to put out these flames and as of right now that wild fire is 80 percent contain a. >>> here's is what left off the record breaking snow in buffalo. >> yes, it is still there believe it or not, eight months later nearly 10 feet remains. it is covered in dirt, we had helping to keep frost in te

high demand locally and septa admitted they learned it the hard way. hundreds every thousands swamped their site, high volume later crashed it, some feel septa failed setback does not help the agency image or the city, take a listen. >> to me it, doesn't seem like it is the way to make people want to come to philadelphia and show philadelphia to be first class city which is what we want it to be. but, if you make it difficult for people to use public transit, there is a big problem. >> septa says of course that's not their goal. going forward there will be 24-hour announcement before the sale goes through hoping that will help curb the demand and get people on to the site and the site they say by that point will be able to handle the high volume. we are live at 30th street station, justin finch cbs-3 "eyewitness news". >> a map depending security perimeter around philadelphia for the papal visit. mayor michael nutter wants to you know it is not legitimate. the city still formulating plans for the pope's trip here >> as soon as plans are finalized by al

septa made that announcement a short time ago. next monday august 3rd it will hold a one day lottery for passes for the pope's visit to philadelphia. the passes are the only way you can travel on regional rail when pope francis is here in september. the first attempt to sell the passes last monday resulted in the crash of septa's website. online registration for the lottery will begin at 12:01 a.m. next monday. that lottery will run for 24 hours ending at 11:59 p.m. that night. septa will notify winners thursday with an e-mail allowing them to purchase the passes. the agency will then mail those passes to customers allowing them to buy up to ten. septa says no matter what time you enter the lottery monday, everyone has the same chance. >> there's no need to set your alarm clock for midnight and sit beside your computer so you can log on to enter the lottery. you can do it any time during the day. >> reporter: septa is selling a total of 350,000 passes for the weekend the pope is here on september 26th and 27th. for information on

is septa is limiting number of passes so you have to buy them ahead of time. it starts this morning probably good idea to buy it this morning. not all regional rail stations will be running only 18 outlining stations will roll. also your one day pass will be valid during a certain time slot that is why i asked you. do you know what time you are going. it is only valid for certain time slot as a designated station. >> i hear you. >> we have a spokesperson for september, coming in. >> thank god,. >> he will break it down to know exactly what you need to know. >> why are you laughing. >> i have to talk to the pope himself because it sound very confusing. is there only 18 places you can get off to ride in. >> right. >> and they are not making all of the stops. they are express. >> where do they stop. >> when you ride in, the station you use to ride in through you have to go back to that exact station. you cannot go here and maybe walk to the other side of the town and go different way. you have to go back where you started and go back that way. >> we will neat cha

septa has 350,000 of those passes to sell. it managed to sell just 201 that's two-zero-one today before its e commerce site crashed. >> i think we had about a triple the amount of people that we thought would come to the site so what we decided to do is to suspend the site until further notice. >> reporter: online sales for the papal rail passes began at 9:00 a.m. within minutes the twitterverse was alive with complaints. at one point the cue for customer service phone calls to septa ballooned to 75. many worried there was something wrong with their computers. >> computers, they were frustrated. they were frustrated and they were afraid that maybe it was already sold out. >> reporter: that was not the case of course. septa's special e commerce site was the culprit. over the weekend, consultants had tested it for a massive response. >> at one point they were flooding the system with up to 1700 hits per second and we also had up to -- and this is a testing mode, 900,000 visits to our site and it worked. but, you know, this morni

and septa has failed in a big way. the website selling passes to get suburbanites in and out of the city crashed just an hour into sales. bruce gordon is live at 30th street station with what happened and what's next here bruce? >> reporter: yeah, chris 30th street one of the locations that folks were lump into on those regional rail lines on the 26th and 27th of september. now the pope's visit is still more than two months away. plenty of time to work out the bugs and logistics for this historic visit. that's good thing. because this morning the tempted sale of hosiery i don't mean rail passes was as you said a colas sal bust. if anyone doubted the drawing power of pope francis the monday morning crash of the septa website laid those doubts to rest. >> does it surprise you that the septa website would crash that quickly? >> no. not at all. i've heard millions of people are going to show up. >> when everyone tries to get a server if you have don't have enough server space it will crash. >> reporter: septa site put spec

septa 3:00 press conference was abruptly called off. so still no word on when those one day, 10-dollar pass goes to market. >> to me it, doesn't seem like it is the way to make people want to come to philadelphia and spend their pond i here, which is what we want it to be. but if you make it difficult for people to use public transit, there is a big problem. >> the papal pass process has not been a smooth one. >> what we decided to do is to suspends the site until further notice. >> the agency says its on line purchase portal was overwelmed. hundreds of thousands of transactions swapped the site. some are not at all surprised. not so much about the system as the demand, perhaps weren't ready for the demand. >> so far only 201 of 350,000 passes were sold, just before the site crashed. >> we were overwelmed by the number of people who tried to access the site. and the site has failed. >> septa had hoped to redo the roll out last week before halting sales. now, an announcement is expected later this week. >> so at this point, what we don't

there's a problem -- septa says the offer isn't real. you can get passes by entering their lottery that starts monday. >> it is incorrect. >> you can buy up to ten passes for $10 each. there are only 350,000 passes available for the two days which is why there's a lottery. if you're hoping to get the real deal, here's how it works -- online registration will begin at 12:01 a.m. monday. the lottery will run for 24 hou hours, ending at 11. 51. sental notify the winners thursday, august 6, in an e-mail allowing them to purchase the passes. you can prepare for the pope with our nbc10 mobile app. find out transportation information and the papal itinerary for his visit to philadelphia. >>> also, only nbc10 traveled to the pontiff's homeland of argentina to learn more about the man who became pope francis. don't miss the 30-minute special, "the people's pope," next tuesday at 7:00 right here on nbc10. >>> ten minutes before sun-up and a nice day ahead. a few thin clouds on the horizon. with northwesterly winds, humidity is coming down. that's

the justin finch joins us at septa headquarters with the details. hopefully lady luckies on your side good morning. >> reporter: good morning, yes. septa says, they were overwhelmed by the high volume of the web site to buy these papal passes. they say lottery will be a more equitable way to hand those tickets out and all who will enter will have a chance to be selected. it is a game of chance but a chance nonetheless starting at 12:01 a.m. august 3rd pay one goes on line again. >> everyone has the same chance of being selected. >> reporter: on septa's site buyers will be linked to the lottery for a shot to buy up to ten passes. >> no matter what time you enter your lottery submission everyone has the the same chance of being selected. >> reporter: site closes late monday and then august 6th, phase two e-mails will alert buyers who want a chance to purchase. the system is built to weed out fraud and suspicious entry. that is key because supply is slim, septa is only selling 350,000 passes. >> we want to be able to get these papal pass necessary peop

monday, special one day rail passes go on sale at the septa website. septa moves people. normally the rails provide five hundred thousand rides a day. when the pope is here, that number could soar to 1.4 million. to safely carrying the numbers will require radical but temporary surgery. this is the 274 station network. when the pope is here, only 35 stations will be open. septa learned the hard game in 2008 moving crowds to the world series parade. fans flooded stations and unable to get on overcrowded trains, it was an embarrassment using express trains now only the crowds will be moved faster. lansdale is expecting ten thousand passengers a day. the borough manager wants would be travelers to know there will be no walk-ups that weekend. >> if you don't have a ticket in advance you won't be able to walk up and say, i would like to hop on the train. >> reporter: the take away hear, the pope's visit september 26th and 27th, that's months away, but if you intend to take a septa train you'll need a special ticket purchased in advance the critical date for that, july 20th nex

erika and nicole still much more to come from septa headquarters. i'm justin finch for cbs-3 "eyewitness news". >> hot ticket for sure. >> thanks, justin. >>> by the way we are now just 59 days away from the arrival of the pope frances to philadelphia stay with "eyewitness news" for continuing coverage of the papal visit on tv and also on line for you at cbs-3 philly.com. >>> right new police are releasing new details about the wild police chase that went back and forth between pennsylvania and new jersey. brooklawn police say they have been looking for the suspect robert ritter since july 9th. they alleged ritter stole underwear at a shop rite and physically assaulted an employee. when ritter surfaced three weeks later police went after him. >> lucky that this occurred at night, on a monday night and mess of the roads this individual was driving through primarily here were closer toward our main highways. >> writ arer is in jail facing a long list of charges including aggravated assault. >>> this is the man police say robbed a rite aide pharmacy in

. >>> septa will now offer a lottery next monday for papal passes. this afternoon the transit agency announced its solution on how to sell special train passes to see the pope. the passes are the only way you can travel on regional rail when pope francis is here in september. the first attempts to sell them last monday crashed septa's website. online registration for the lottery will begin just after midnight next monday. the lottery will run for 24 hours ending at 11:59 that night. septa will notify winners thursday with an e-mail allowing them to purchase the passes. the agency will then mail the passes to customers and septa says no matter what time you enter the lottery on monday, everyone has the same chance. ten is the maximum amount of passes you can buy. for more information on the lottery, to get your pass for the pope check out the nbc 10 news app. you will find details for septa patco and amtrak. >>> super bowl mvp tom brady will not be on the field for the start of the nfl season. late this afternoon, the league announced it was upholding

. >>> septa is on pace to meet a federal deadline to improve rail safety and today agency demonstrated it positive train control system as a system officials say could have prevented the deadly amtrak derailment. "eyewitness news" reporter matt rivers is live at 30th street station with details on this matt. >> reporter: jessica, both septa and amtrak use 30th street station and they leave from here and use rail lines across our area both agencies say using the most up to date safety technology is absolutely imperative and today septa gave us a glimpse into what that is going to look like. it is called positive train control are or ptc and simple concept that a train goes too fast, it is automatically stopped, a septa officials explains. >> 13 miles an hour, 12 is allowed, engineer is way over it and it shut us down. >> reporter: technology we saw first hannan board a septa test track in frazier chester county. we saw what would happen if the train went in the curve too fast with the speed limit in place. >> basically decide ago this we were going to have a problem and so it gave some

. >>> an online post pushes septa papal passes. but septa warning people to beware. >>> humidity this friday. 73 at nbc10. a live drive view of cape may. >>> a pleasant starts this morning with a nice breeze blowing. that's the dry air that's rushing into the area. you'll feel the difference all day long. 73 in northeast philadelphia. six degrees cooler than yesterday at this time. winds at eight miles per hour. coolest numbers are north and west. allentown, 65, 63. 63. while it's in the 70s in philadelphia, wilmington and newark are cooling off this hour. newark is 68. low 70s for millville. 72 while cape may harbor is 73. we will see bright sunshine today. a quick warmup, but the humidity stays low. the pocono mountains, 83. 90 for reading, allentown and quakertown topping out in the upper 80s. the northwesterly winds bringing in dry air. we'll continue this afternoon for doylestown, 88. the low 90s and much more comfortable for norristown, trenton and mt. holly. with northwesterly and westerly winds, it will be warm at the shore

fault but truth of the matter is, septa won't tell us what the problem is. we asked why the the news conference was canceled, this afternoon, and their response, was no comment. coming up at 6:00 o'clock we will speak to somebody who is working in center city while the pope is here in her right on the transparency issue that septa is facing. reporting live, i'm steve paterson for cbs-3 "eyewitness news". >> thanks, steve. >>> count down continues there are 61 days until pope frances comes to fill amount stay with "eyewitness news" and cbs philly.com for continuing coverage of the historical event. >>> hot today hotter tomorrow and days after that. we're tracking what could be a heat wave. meteorologist kate bilo joins right now to join us when she will tell us when we will start to heat up. >> feel humidity rise to go day but temperatures have been in the 80's. that business to change. tomorrow we're talking the on's and they could stay with us until the weekend. we have a brief chance on friday to knock back down to the 80's but wednesday and thursday look

septa said they only sold about 200 tickets of the 350,000 they had for sale online. they say they will notify the public at least 24 hours in advance when they put the remainder of those pope passes back up for sale. doug shimell, nbc 10 news. >> those numbers are staggering. thanks. patco also started selling special tickets for the pope's visit. buy them online and at the broadway and woodcrest stations. passengers who don't have them won't be allowed on patco trains during the pope's visit. a one day pass costs $5. a two day pass $10. if you take amtrak they require reservations for that weekend. if you have more questions, about mass transit in general during the pope's visit, check out the nbc 10 news app for answers to the most frequently asked questions. >>> if you shop at super fresh or pathmark your store could be closing. that's because grocery store operator a & p filed for bankruptcy. a & p operates nearly 300 supermarkets under several names including pathmark and super fresh. this is the second time in five years the company has filed for bankruptcy. it