he contacted harry hairston and the nbc10 responds team. you always say, no matter how large or small the amount, can you handle it to help people out. this is a large amount. >> this turned out to be pretty good. many times, just sometimes, it's difficult to get money back from the government. folks, let me tell you, once this viewer contacted us, we went to work for him and got him our biggest recovery yet. >> reporter: donald says after a three-year wait, social security approved him for disability insurance in november 2016. that approval entitled him to back pay. he says he got all of his money except for $25,300. the ridley park man tells us the social security administration told him, it sent that $25,000 to the domestic relations department to pay for past due child support. but he insists he only owed domestic relations $550. after more than two months of trying get his money, he contacted nbc10 responds. he sent us documents as proof of paying off his child support. and then we reached out to the social security administration. it

all they got were broken promises so they reached out to harry hairston. you often hear that when you tie to sign up for something. you can canc at any time. but can you? >> yes, you can, as long as you do it in a certain way. let me say, this family was very frustrated. the family tells us this was a classic case of the check's in the mail until we got involved. >> i'm thinking about my movers coming in. >> rick and his wife are all set to start their new life in a brand new home. but there's one thing tying them to their old house. their trash. >> paid for the full quarter. used them for two months. just wanted my credit. >> fisher says the company trash tech promised to reimburse him within a few days of canceling service. >> a month later, no check. call them, no record of it. >> fisher a week later, he called again. >> we don't have any of your information, again. so take my information, check will go out. >> weeks after that, still no check. he contacted nbc 10 responds. we called trash tech. a few days later, fisher got a check for more than what he

here's harry hairston. >> she was a wonderful mom. gave us everything. >> mom died of cancer in early february. >> january, things just went downhill. starting spreading fast. faster than we expected. >> erin knew her mom leased a toyota corolla in december. contacted the company right away to find out options. aron says she was told her mom's estate was still on the hook for the contract. >> their only response was we're so sorry she only had the car herself six weeks. reached out to nbc 10 respond. >> we know you hipd in the past. we ronald reagan crossing our fingers and hoping you could do something. >> we contacted toyota said to determine cases on a ca case-by-case basis. pointed out a clause in the contract saying a consumer will be in default even after you die. after we got involved, toyota decided to let the estate out of the contract. >> it's been the best news we've gotten obviously in a few weeks. the. >> the value of the three year lease, $5,422.66. >> thank you so much. can i give you a hug? >> sure. >> thank you. >> ha

glad we can help you out. >> nbc 10 did it again. >> harry hairston, nbc 10 responds. >> harry did it again. in this case, best buy said the company that supplied the minutes restriktdcted it from offering refunds. try calling the phone company districtly. best buy apologized if for the inconvenience this caused mrs. brown. if you have a consumer problem for nbc 10 responds just let us know about it. the best way to reach us is right there on your screen. we will respond to you. >>> about ten minutes before seven right now. take a live look outside. this is cape may new jersey. beautiful sunrise. bill just told us the sun rose just about five minutes ago. as you can see it there a gorgeous shot. joining us live with most accurate forecast for your neighborhood. >>> that sunshine at the shore has faded. will be fading shortly. already not visible in philadelphia because of the clouds. those arie inlight rain showers visible. the good news is it's only rain. temperatures are way to warm for anything else. looking at 40 degrees in the lehigh valley. 41 in the suburbs. delaware is 40 and

how harry hairston and the team worked to resolve their workout worries. >>> plus, south jersey's popular puppy barn closing its doors for good after several animals were infected with a virus. the reason the owners came to their decision and what's next for these pups. >>> and double tumble. a cheerleader falls from the top of a pyramid. but it doesn't end there. we'll show you what happens as she was carried off the court. something you have to see to believe. next. >>> and here's a look at the closing bell on wall street. an up day all around on this friday. >>> a ucla cheerleader who had not one but two unfortunate falls last night is doing okay. watch as she falls -- well you saw the pyramid at first. here's where she's being taken off the court and the guy carrying her fell as well. the squad sent out a tweet saying she was evaluated and back on the court for the win against oregon. so she's okay. >>> tomorrow at 7:00 p.m., we are so proud to bring you nbc 10's celebration of black history month. the stories of african-americans from across our region making a real difference. here

how harry hairston and the nbc responds team helped a local family get back hundreds on their cell phone plan. mom, i just saved a lot of money on my car insurance by switching to geico. i should take a closer look at geico... you know, geico can help you save money on your homeowners insurance too? great! geico can help insure our mountain chalet! how long have we been sawing this log? um, one hundred and fourteen years. man i thought my arm would be a lot more jacked by now. i'm not even sure this is real wood. there's no butter in this churn. do my tris look okay? take a closer look at geico. great savings. and a whole lot more. if youin a palace of ice,winter there's only one place to go. and that's not the only thing you can only find in new york state. ♪ you can find it all, only in new york. new york. it's all here. it's only here. plan your winter getaway at iloveny.com did you know slow internet can actually hold your business back? say goodbye to slow downloads, slow backups, slow everything. comcast business offers blazing fast and reliable internet that's 10 times faster th

watch harry hairston find answers up next. royal caribbean's wow sale is back. get sixty percent off your second guest and up to two hundred dollars to spend at sea. but hurry: this limited-time offer ends saturday. come seek the royal caribbean. book your caribbean adventure now. ♪ ♪ with simply right checking from santander bank, just make one deposit, payment, withdrawal, or transfer each month to waive the monthly fee. and there's no minimum balance. you're alright with simply right checking from santander bank. ♪ are you feeling alright, baby? ♪ from santander bank. you just gonna stand theryeah.king? intrigued. ♪ don't worry. they're for your ears. ha ha. rated r. >>> tracking storm for tomorrow morning. impact ranges from all rain to several inches of snow depending where you live. nbc 10 on the air starting at 4:00 a.m. tomorrow to keep you informed. in the meantime, bill henley is back in a few minutes with more on the expected timing and totals. >>> new this morning, facebook sending a message to corporate america. the social media site is ex

harry hairston. >>> few other red flags, tell us us look for grammar, spelling mistakes. if you come across what maybe a fake site, report it to nhl and credit card company. barry tells us he'll pay full price in person next time he buys a jersey. if you have a problem, let us know about it. reach out on the screen. we will respond to you. >> about 12 minut:00 minutes be a.m. cool friday out there. february 3. give you a live look at center city. looks a little hazy out there. grab your coat before you leave. >> bill henley, most accurate forecast. >> cloud cover moving in. the wind picking up and combine the two to make for a cold day today. >> see the clouds as well. view from the stadium. wilmington cloud cover across delaware and south jersey. clouds move in after the temperatu temperature. delaware in the upper 20s. lehigh valley and suburbs slow to warm up. even though they will be warming up. west bradford. exon the, westchester. will be limited to the 30s this afternoon. the winds will be blowing in bedminster all day long. warm into the low 30s. feels like the 20

he contacted harry hairston and nbc 10 respond team. >> reporter: donald says after a three year wait, social security approved him for disability insurance in november 2016. that approval entitled him to back paisy. he says he got all of his money except $25,300. the social security administration told him it sent that 25,000 to domestic relat n relations department to pay for past due child support, but he insists he only owed domestic relations $550. after more than two months of trying to get money, he contacted nbc 10 respond. he sent us documents as proof of paying off his child support. we reached out to social security administration. it reviewed the case. two weeks later, he says he received his $25,300. harry hairston, nbc 10 responds. >> the social security administration says privacy issues prevented from commenting on what happened. if you have a consumer problem for nbc 10 respond or telemundo 62 respond, let us know about it. best way to reach us is right there on your screen. we will respond to you. >>> speaking of money, something could be a whole lot richer tonight.

harry, i can't thank you enough, my man. >> harry hairston, nbc 10 responds. >> the thing to remember here, before paying a medical bill. check with your insurance to see if they already paid it. also ask for documentation of payment. >>> let us know, the best ways to reach us are right there on your screen. we will respond to you. >> about 12 minutes before 7:00. start of the today show, craig melvin and haley jackson here are a preview. great to see you. >> good morning. good morning to you both. >> great to see you. coming upper one month into the job, president trump facing new questions about campaign's possible ties to russia. this as controversial travel ban merges. >>> also ahead, children handcuffed and arrested for bad behavior in school. so is discipline being take on the a dangerous extreme. our investigation all parents need to see. >>> also ahead this morning, is your bed bad for your back? today of course a great day to buy a new mattress if you know what to look for. we'll walk you through that this morning when owe see you here in 11 minutes. on today. >> the best kin

and as a result i'm really suffering. >> harry hairston, nbc 10 responds. >> now back page.com never responded to our request for comment. better business bureau says smith did the right thing calling the bank written on the check. always wait for it to clear before you withdraw in funds. if you have a consumer problem, let us know. the best way to reach us right there on your screen. we'll respond to you. >>> just a couple of minutes before #:00. the start of the "today" show. >> matt lauer and carson daily standing by in new york. good morning, gentlemen. >>> hello, vai, tracey. nice to see you. >> how good to have carson here. >> sweet. >> he's clean shaven. >> wrapping up a week with our favorite, while savannah continues on maternity leave. she's back next week. coming up friday morning, president trump addresses a group of nation's powerful conservatives this morning. >>> ultimate guide to sunday. including look at oscar campaign and ask the question, are some studios going too far to win one. >>> those stories plus little big town performs new chart topping hit. do that live i

. >> harry hairston is here for the "nbc10 responds." >> i like the washer. and it's large, as you can see. >> reporter: valerie olds is showing us the samsung wash her she's been try fog weeks to get repaired. her washer is one of millions for a recall where the top can unexpectedly detach. samsung is offering customers repair or rebate. >> i'm frustrated with samsung, with the way that they handled this. >> reporter: olds is not alone in her problems with samsung. >> great to see you, harry hairston. >> reporter: adrian burwell got this new lg washer since her samsung washer was part of the recall. >> i loved the other washer. i was afraid to use it. >> reporter: she was entitled to a rebate from samsung. she waited the standard four to six weeks for a check, still nothing. >> i was livid. >> reporter: we contacted samsung and asked what a customer can expect when it comes to repairs or rebates. samsung says most customers wait four to six weeks for a rebate check, that's after you send in all of the documentation and expect seven days for a repair. after w

har harry hairston, nbc 10 responds. >>> get a text or e-mail from somebody claiming to be with the irs. don't reply. hang up the phone. don't open any attachments. contact the real irs so it can investigate. forward a text or e-mail fishing at irs.com. >>> if you have a consumer problem for nbc 10 responds, let us know about it. best ways to reach us right there there on your screen and we'll respond to you. >> about 12 minutes to top of the hour. beginning of today show. >> let's get a preview. good morning to both of you. >>> good morning. back for a second day. >> back for more. >> i don't know we must have done something right. savannah continues on maternity leave. coming up on friday, fallout from president trump's fiery and wide ranging news conference. pick to replace national security adviser has now turned down that job. >>> also ahead, live at the kennedy space center with an exclusive behind the scenes look at next space x rocket launch. >>> olivia takes you inside new york fashion week. revealing the newest trends and then showing you how you can pull them off for a little

she contacted harry hairston on the "nbc10 responds" to work. that's still ahead. >>> baby, oh, baby, for queen b., beyonce making a big announcement on instagram. we'll share her big news. >>> first, here's a look at the closing bell on wall street. the dow, nasdaq and s&p all finished the day higher. >> announcer: sponsored locally by crash proof retirement. shielding your future with proof. dear fellow citizen, i know what it's like to worry about student loan debt. i graduated into it. so i couldn't do the things i love, like traveling. but i knew there had to be a way to manage it. citizens bank education refinance loan. call... an education refinance loan helped me save on payments each month. if you have a question about whether refinancing is right for you, ask me. sincerely, robert kennedy, fellow grad and fellow citizen. call... to refi now. >> announcer: this is nbc10 news. "nbc 10" you say you'll never let me go ♪ ♪ say you'll never let me go . >>> beyonce news, the pop star said she's pregnant again, this time with twins. she ma

ahead, see how harry hairston and "nbc10 responds" got involved. >>> and diane allen's next chapter, she was a staple here before she came a senator. next here from her about the future. ♪ we buy any car dot com ♪ ♪ we buy any car dot com ♪ ♪ we buy any car dot com ♪ ♪ any any any any ♪ did you know trading in your car at a dealer could cost you money? a recent study found consumers who trade in their car pay an average of $990 dollars more. so don't trade in... sell it.... to we buy any car. learn more and get your free online valuation now at we buy any car dot com ♪ find out how much your car is worth at webuyanycar.com ♪ it's coming soon to the poconos! america's largest indoor waterpark. kalahari resorts & conventions book your african adventure now! >>> 6:24, we have breaking fuse this morning. house fire in grays ferry. five people were hurt. three children and two adults. this is on eddington street. roughly at 5:30, we learned about the fire, started on the first floor. and spread to the second floor. five people are hurt. three of them children. we don't

ahead at 4:00 how harry hairston and the team were able to sort out the situation. >>> plus, get off your phone. the message a daycare had for parents picking up their children and why it serves as a good reminder for all of us. >>> burns and blindness. experts say the laundry detergent pods are no longer just a swallowing hazard to children. we'll explain still ahead on nbc 10 news at 4:00. first, here's a look at the closing bell on wall street. dear fellow citizen, i know what it's like to worry about student loan debt. i graduated into it. so i couldn't do the things i love, like traveling. but i knew there had to be a way to manage it. citizens bank education refinance loan. call... an education refinance loan helped me save on payments each month. if you have a question about whether refinancing is right for you, ask me. sincerely, robert kennedy, fellow grad and fellow citizen. call... to refi now. >>> hauonoring black history toy at philadelphia city hall. a resolution was introduced in honor of the african-american children's book fair. she presented the resolution to nbc 10

harry hairston is here to show us house nbc10 responds has helped viewers and what you should do if this affects you. >> many frustrated people about what's been going on with this recall. the recall announced in november, now months later dozens of you have reached out with problems. so, we went straight to the company to get an update on the situation. >> i like the washer. it's large, as you can see. >> reporter: valerie is showing us the samsung washer she's been trying for weeks to get repaired. her washer is one of millions impacted by a recall where the top can unexpectedly detach. samsung offered customers the option of a repair or rebate. she opted for the repair but says no one showed after three scheduled appointments to make the fix. >> i'm frustrated with samsung, with the way they handled this. >> reporter: she's not alone in her problems with samsung. >> great to see you, harry hairston. >> reporter: adrian got this new lg washer since her samsung washer was also part of the recall. >> i loved the other washer. i was just afraid to use it. >> reporter: she was entitled to

after two service calls and problems popping up, she called nbc 10 responds and harry hairston. >> we had it just a very short time. >> margaret bought this sofa one year ago. she also bought a warranty. >> five year plan so we assumed that we were good for at least five years. >> after just a few weeks of owning the sofa. noticed dark specs of fabric popping up on her couch. >> you can pull them off. >> plus stuffing coming out the side. >> you don't buy a sofa and expect it to doe in a year. >> they sent out a repairman to take off the black specks and repair the stuffing. the problems kept coming back. she kept calling. the sales told her there was nothing else they could do. they just told us, well, that's the fabric. that's the way it is. >> so her husband had another idea. you know what, let's just call harry. >> we contacted ashley furniture. the company told us customer satisfaction is utmost importance. week after we got involved. ashley furniture told her to go pick out a new couch. i'm. >> i'm thrilled you came out. are you kidding. thank you so much. >> harry hairston, nbc

i appreciate it. >> thank you. >> harry hairston, nbc 10 responds. >> very nice. samsung says it's working as quickly as possible to support ever customer affected by the recall. average 4-6 weeks to get a rebate check back. make sure you read the rebate instructions carefully and send all the proper documentation so you get your money sooner rather than later. now if you have a consumer problem for nbc 10 responds or telemundo respond. let us know about it. best way to reach us here on the screen. we will respond to you. >>> 6:47. we're in february. it's 45 degrees already outside. take a live look. so beautiful in the few minutes before sunrise always. >> comcast power looks nice there. little cloudy in the background as well. >> those clouds are going to stay with us and give us rain. here's another view of those clouds rolling past pens landing. rain free right now. the rain showers will be here later this morning. ocean city new jersey, see the clouds overhead. already seen a few rain showers here. not much to show you right now on the radar. just a few light

nbc and harry hairston. >>> she just wanted to do something nice for her friend. last december she tried using her walmart money card to buy a 50 dollar gift card from dress barn. tried three times on dress barn's website, but didn't appear to work. >> it said it didn't process or didn't, you know, go through. >> she tried again the next day and success. she was able to buy the $50 gift card, but when she checked her walmart account, she was charged add total of $200 for four 50 dollar gift cards. >> when they refunded. they put back 100 as opposed to 150. >> so she kept calling. >> i spoke to maybe two, three different people. even a supervisor. they told me my information was -- their information was correct and mine wasn't. >> she called nbc 10 responds and we called walmart. >> once you contacted walmart, they called me and apologized. gave me back my $50. >> walmart would not say what happened. she says it also gave her an extra $24. the money she spent to fax her paperwork to nbc 10 responds. >> thank you so much, harry, for your help. can i get a hug? >> of

. >> when the going got tough, he got nbc 10 responds and harry hairston on his team. still ahead, how they helped go to battle when an appliance company didn't follow through on a promise. >>> and a big birthday for what's known as college basketball's cathedral. the big showdown tonight. >>> first here's a look at the closing bell on wall street today. sponsored locally by crash proof retirement. shielding your future with truth. >>> big celebration in university city to mark the anniversary of one of the most history can facilities. the palestra opened on january 1st, 1927, seated about 10,000 making it one of the world's largest arenas. take a look now. the palestra still has that same cozy feel. penn will host clemson. . tickets are $19.27 in honor of the year it opened. students will play 55 cents. and popcorn 90 cents tonight. through the years they hosted more games than any other facility in college hoops and hosted noncollegiate games during an nba labor dus put. lebron james took on a team of players with connections to the philadelphia area here at the pale

how harry hairston and the nbc 10 responds team helped sort out the situation. >>> it's not the love train but still a romantic ride on septa. look at that. we'll explain next at 4:00. >>> first here's a look at the closing bell on wall street. a lot of love there in the markets. >>> this will put you in a good mood right here. some septa passengers getting romantic rides today. check out the valentine's day decorations on the route 10 trolley. they're the work of driver gary mason. he does this every year. treats riders to hearts, lights and love songs. look at this, he decks the outside of his trolley, too. all this to put his passengers in the mood for romance. >> that's a great idea. the love bus. >>> valentine's day brings a last chance for love at philadelphia's park. a last chance to check out the likenic love statue before it goes away for a little while. it leaves the park for a little spruce-up. later this spring it heads back to love park which is undergoing a major renovation. >> i can't wait to see what love park looks like when it's finished. >> i mean to get out there,

until harry hairston and the nbc 10 responds got involved. that story next at 4:00. (alarms) where's the car? it'll be here in three...uh, four minutes. are you kidding me? no, looks like he took a wrong turn. don't worry, this guy's got like a four-star rating, we're good. his name is randy. that's like one of the most trustworthy names! ordering a getaway car with an app? are you randy? that's me! awesome! surprising. what's not surprising? how much money erin saved by switching to geico. everybody comfortable with the air temp? i could go a little cooler. ok. fifteen minutes could save you fifteen percent or more. if youin a palace of ice,winter there's only one place to go. and that's not the only thing you can only find in new york state. ♪ you can find it all, only in new york. new york. it's all here. it's only here. plan your winter getaway at iloveny.com >>> in today's nbc 10 responds, a mother relies on a tablet to communicate with her special needs son. >> aerrefund, she turns to nbc 10 responds. and this is definitely a need, not a want for her >> yes,

how harry hairston helped and what you should know before signing up for a new gym. if youin a palace of ice,winter there's only one place to go. and that's not the only thing you can only find in new york state. ♪ you can find it all, only in new york. new york. it's all here. it's only here. plan your winter getaway at iloveny.com >>> did you hear that? thunder snow in connecticut. reports during yesterday's storm. >>> officials cancel a polar plunge because there's too much snow and too much wind. hard to see where you're going. didn't stop these folks. several brave souls jumped into the ocean anyway. speaking of polar, coldy lox. polar bear in the pictures here enjoyed the colder temperatures. look at that. philadelphia zoo entity us pictures of her playing around yesterday in the snow. in her element. the zoo was closed yesterday, but because of the weather, the sky force ten in the air spotting our friend. >> the peacocks. i love it. >> strutting their stuff. shaking their tail feathers. the zoo will be open today. >>> if you had any snow left on your car fr

and a special cheer for harry hairston i'm sure. >> i got tired of watching them cheer. it wore me out. let's check out that recovery total. we're stating at $283,693, mon gotten back for you our viewers here in delaware valley. >> if you have a consumer complaint, fill out a form on our website or give us a call and we promise to get right back to you. >> here's a look at some of the other stories we're following at this hour. in bucks county township officials from throughout the township will meet to discuss the area's heroin and opioid crisis. the forum is set for 7:00 p.m. at the middle town township building in lang home run. >> we are expected to learn more about the independent review of the deadly hos tage situation inside a delaware prison. on february 1st inmates at the correctional center took prison workers hos tage. correctional officer lieutenant steven floyd was killed. he was buried this weekend. >> in montgomery county septa is expanding his horsham breeze two and splitting it into red and blue. people will be able to get where they need to be faster by

still ahead at four hour harry hairston and nbc responds stepped in to help after months of battling the company. >> also underwater makeover. the construction at the cooper river that's hoping to drive an economic boost to the area. plus this. ♪ >> you know what time it is? the line-up for the summer's picnic is next at four. ♪ trading-in or selling your car, truck or suv? webuyanycar.com takes the hassle out of selling in just 3 easy steps. one, get your free online valuation. two, drive to your local car buying center. and three, walk out with your check in as little as 30 minutes ! so don't wait...get your free online valuation now at webuyanycar.com. ♪find out how much your car is worth at webuyanycar.com♪ prodders, shuckersers, and sniffers, [ inhales ] all giant produce is triple checked. farm, crate, and store. we're focusing on fresh... ...so you don't have to guess. my giant. that has more ski mountains to choose from than any other in the country. ♪ and that's not the only thing you can only find in new york state. you can find it all, only in new york. new york.

up next, see how harry hairston got a local family hundreds of dollars back. >>> hearing the same thing happened in another apartment community is concerning. >> the most recent incident police say a man held a woman at gunpoint. forced her into a dark colored suv and physically and sexually assaulted her. then forced a woman to drive and withdraw cash from atm. >>> in today's nbc responds. tech savvy family wanted to save cash. >> heard about a deal to lower cell phone bill. when they didn't get what was promised, they call nbc 10 responds. >> family that texts together, stays together. >> the family loves to stay connected, but all that texting and calling was getting expensive. >> basically, we were just looking to save money. >> last summer an employee in target mobile department told joe and his wife linda about a deal. switch to sprint and pay only $113 a month. that included four phone lines and the cost of four iphones on a buy one get one free promotion. >> we believed what they said. >> when the bills arrived, they were charged more than $200 and they kept piling up. they kept

. >> harry hairston. nbc 10 responds. >> the company didn't say why it took so long for the check, but the way the team competed in nationals this weekend and they took second place. if you have a consumer problem for nbc 10 respond or telemundo 62 respond, just let us know about it. the best ways to reach us are right there on your screen. we will respond to you. >>> 6:48. 36 degrees outside. we've issued a first alert because of damages winds today. getting reports all across the region of things just like this, downed trees. this is the down tree blocking the road. first alert meteorologist bill henley has your most accurate forecast. >> we can see more branches like that down during the day today. issued a first alert for the entire area for today until 6:00 this evening for winds gutsing 50-60 miles an hour. already topped 50 miles an hour this morning. 60 miles an hour is not out of the question. more downed trees. branches coming down lead to power outages and traffic troubles. right now winds at 4

. >> reporter: harry hairston, nbc 10 responds. >> if you have a gift card for a company that goes out of business, if you paid with a credit card, contact your credit card company. sometimes you might qualify for a refund. try using the card at a competitor, in some cases they'll accept the card or offer you discounts to try to earn your business. and file a complaint with the attorney general's office. if you have a consumer problem for nbc 10 responds, let us know. the best ways to reach us are on your screen and we'll respond to you. >> we give you a live look at the tower in the background. sun rise, well, why don't we check in with the expert, bill henley, to find out what time sun rise is exactly. >> look at the nice clear view from ocean city. nice, sunny skies and a quick warm-up during the day. that's after it really didn't get all that cold for many neighborhoods overnight. there are a couple of exceptions in south jersey. 24 degrees. but neighborhoods in south jersey, most are in the 30s and a few spots in the 40s. and the suburbs some temperatures have dropped down colder

watch harry hairston in action. up next. >>> happening today, efforts begin to create an alert system for hit and run investigations. j alerts would send out information about hit and run vehicle descriptions similar to what police do during amber alerts. the alert system is named after 8-year-old struck and killed by a hit and run driver last year walking home from school. >>> now to nbc 10 responds. a woman pays to attend a real estate seminar. hoping to improve her skills. >> when it didn't work out. she ran into problems getting her money back. she contacted hairy hairston and nbc 10 responds. >> reporter: carly greg loves playing with her dog, la la, teaches her new tricks. in november, 2014, she says she thought she might learn a thing or two at a real estate seminar. >> i love real estate. >> so she paid $14.149$1,497 to the seminar. wasn't impressed with the first day. i said, you know what, i don't think i like this. i think i'm going to change my mind. i want my money back. >> the contract says she could c

harry hairston tells us what to look for. >> norma gray received this text message from someone claiming to be with the irs. the message was an alert requesting a call back. >> he was saying stuff like, they going to file a claim against your name. >> shortly into the call gray said something clicked and she realized it was not the irs. she hung up before giving out personal information. >> i didn't let it get to that point. >> she was right to hang up. the irs won't initiate contact through e-mail or text. you could get a phone call. starting this spring, debt collection companies will call taxpayers on the government's behalf. though you'll get a letter stating you owe a debt before you get a call. and these legitimate calls are all the more reason to pay attention. and look out for scammers. >> i wanted people to know that they're still at it. >> okay, now if you get a text or e-mail or call from someone claiming to be with the irs. do not reply. don't click on any links or open any attachments. contact the real irs so it can investigate. you can forward a text to 202-552-1226 or e-ma

how harry hairston and nbc 10 responds got involved to get her help. >>> plus, we'll take you inside the renovated wawa serving suds with your favorite sandwiches. >>> which check your pockets, the donation to goodwill that nearly cost a woman $8,000. next at 4:00. >>> here's a look at the closing bell on wall street today. mixed day, the dow was up, nasdaq and s&p 500 were down today. >>> here is a reminder tonight to always check your pockets before you donate clothing. >> a woman in california was thrilled to be getting rid of some of her husband's clothes, including this bright orange dress shirt. i guess she didn't like it. after donating it to good will her husband told her he had been stashing cash in that shirt. >> my husband was secretly saving for the last six years, apparently, to take me to italy when he retired. >> luckily, she was able to find the orange shirt and get this, she also found the $8,000 her husband saved up. good will says it gets a couple calls a week from people who mistake lane donate a valuable. >> suddenly she likes that orange shirt. >> 8,000 down in

. >> harry hairston shows us how to spot a fake. >> i wanted to show you one of my favorite jerseys. >> when it comes to the flyers,andry berry is a dry hard fan. his friends showed him this website that says it sells nhl gear for less than half the price. barry jumped at the chance to save on a jersey for his son. >> i work very hard for my money. as well as my wife. and we were trying to save a few bucks. >> more than a month went by after barry placed the order and the jersey never showed. >> it's a let down honestly. >> so he reached out to nbc 10 responds. turns out the site is not official. the nhl tells us the only official way to buy its merchandise shop.nhl.com and the company never responded to comment. barry has this message for anyone else looking to save on gear. >> be careful who you order from. >> that's right. listen, there's a few other red flags. the nhl tells us to check a website's about page. look for grammar and spelling mistakes. and if you come across what may be a fake site, report it to the nhl. got to be careful out there. all these sites, they kind of look

harry hairston, "nbc10 responds." >> warranty plan says it will cover the cost of repairs in the event of a product failure. it doesn't mention a broken screen. the browns said maddux now uses an ipad and has an apple protection plan. let us know about it, the best way to reach us is on the screen and we will respond to you. >>> and i'm "first alert" meteorologist krystal klei. we're taking a look at a snowy i-95 behind me in philadelphia. the details update on snow totals across the region. and then all of this moves out, coming up, after the break. >> announcer: the nbc10 "first alert" severe weather update is brought to you by colonial generators. never lose power again. >>> 6:46, depending on where you are, you could be looking out your door at tim furlong. >> reporter: yeah, that's right, tracy, we are live. yes, we're here. we're taking it really snow right now on lincoln drive in wissahickon section. you see the snow coming down it's tough to see the road. we're taking it very slow on really what is the most dangerous curvy roads anywhere. as you can see, that guy is not picking

. >> she thought a five-year warranty would protect her but she called harry hairston and nbc 10 responds. >> you buy that warranty, it's like a little insurance and you can relax. this huntington valley woman said she bought the warranty for peace of mind but all she got were pieces of fabric coming off her couch. >> we had it just a very short time. >> reporter: margaret mchale bought this sofa from ashley furniture one year ago and she bought a warranty. >> a five-year plan. we assumed we were good for at least five years. >> reporter: but after a few weeks she noticed dark specks of fabric popping up on her couch. >> you can pull them off. >> reporter: plus stuffing coming out of the sides. >> you don't buy a sofa and expect it to go in a year. >> reporter: she called ashley and twice they sent out a repair man to take off the black specks and repair the stuffing but the problems kept coming back. mckale kept calling, the sales actually told her there was nothing else they could do. >> they just told us, well, that's the fabric. that's the way it is. >> reporter: so mchale's husband h