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. >> today officially marks 20 years since princess diana's death. while her sons are mourning in private the p tribute to the forever people's princess. >> today in paris, at the site of diana's fatal car crash, and in london at kensington palace where she lived, mourners laid flowers in her memory. 20 years ago, in the days following diana's death, the british people were grieving, and eager to hear from their queen. our mark steines was there. >> here at buckingham palace, people have gathered outside the gates to catch a glimpse of the queen and hear her message, perhaps the most important message of her 45-year reign. >> we have all been trying to help william and harry come to terms with the devastating loss that they and the rest of us have suffered. >> the spotlight turns on the boy who could be king. >> tomorrow on nbc, prince william reflects on the day he and his brother had to walk behind their mother's casket. >> both our parents brought us up to understand as best we can, that there is this element of duty and responsibility, that you h