tv On the Money CNBC December 31, 2016 5:30am-6:01am EST
welcome to "on the money." i'm contessa brewer in for becky quick. it's peak return season. the holiday hangover for retailers, but those unwanted gifts are costing stores billions. >> many retailers are getting 15 cents to 30 cents on the dollar. >> eating healthy can be pricey, but a new online grocer says it can deliver organic options and still lower your food bill. it's time to shave up your finances. tips to grow your savings and spend less. resolutions you can keep all year long. and the latest and the newest. your first look at the coolest high-tech gadgets coming your way in 2017. "on the money" starts right now. ♪
>> announcer: this is "on the money," your money, your life, your future. >> we begin with gift returns. traditionally if a store can't resell it, returned items are tossed out or sold to liquidators at a loss, but retailers are changing the way they are handling returns. courtney reagan has this week's cover story, exchange rate. >> reporter: americans returned $260 billion in merchandise to retailers last year, or 8% of total purchases. even higher around the holiday season. according to gartner research, less than half is resold leaving reers booking big losses, in some cases as much as 10% of total sales. add in the surge of online r. return rates from online sales can be 30% or more, and that has research from gartner warning
retailers the old way of dealing with returns is a ticking time bomb. >> retailers are not very good at managing returns right now, and so unless they invest in their ability to manage returns, the volume of returns coming back will cause problems in their overall supply chain. >> reporter: best buy is one retailer working on ways to recoup losses associated with returned goods, adding open box merchandise to its store and web inventory, increasing the chances of selling those items at a discount while decreation losses. but now there's a new option for retailers, one company is working to disru t traditional model for dealing with returns. the company claims its technology finds the best resale price across marketplaces for retailers the moment the return is scanned at the store. >> currently many retailers are getting 15 cents to 30 cents on dollar for these returns because they are having such trouble economically processing them and getting them to the next best market. we're able to get them to double
and triple the recovery. >> reporter: after merchandise is returned to a retailer, it ends up here at the warehouse in tennessee. the bulk of the items are electronics, but there's also health and wellness, home and garden, baby items, and, of course, clothing. the goods are tested and inspected and once they are given a clean bill of health they are ready for resale on their site blink.com, amazon and ebay. 17 other top 20 u.s. retailers and manufacturers use their technology. it can be a win win win. retailers recoup more on returned goods and waste is reduced and consumers get another discount shopping option. courtney reagan in mt. juliet, tennessee. >> if you received a gift that's not quite right, we have some ideas. stacey tisdale is a financial
journalist and author and the big problem i see with unwanted gifts is telling someone who had the kindness and generosity to give you a gift that you would like to return it. is there a gift receipt, do you need one. >> you do need a gift receipt and do need some of the original tags. otherwise you're probably not going to get a return but we have to rethink this. >> okay. >> it's really hard to tell someone that you want to return their gift. so we really have to think of it as you're wasting their money. >> but you're saying the people who love you enough to give you a gift or like you enough or feel obligated enough to have a gift want you to have a gift that you're actually using so better to ask them for a receipt and when you go to the store are you bound to encounter problems at the stores? >> big retailers like walmart and target have a 90-day return policy. >> nice, nice. >> but it's complicated this year because some stores are being more lenient and others are tightening up so it's really
on the consumer to know. >> what about the online returns, easier or harder when it comes to bricks and mortar. >> when it comes to online, look at the individual retailer. as long as an item is marked free returns when you get it, as long as you have that original packaging, that original certificate it's pretty hassle-free, you can return it -- it has to be a trackable shipping method. >> and you mentioned a trackable package but in some cases you might be on the hook for return shipping. >> if you bring it to a ups store it's going to be free. if you ask ups to pick it up you might have to pay a little bit. >> this has been an issue for me in years past where i get a gift card but it's to a retailer that i just don't use, they don't offer things that i want. can you ever return gift cards? >> you have three terrific options. you can actually exchange it and get the cash value, and there's sites like raise.com which will find, you know, people to actually buy your gift card and a great one is giftcardgranny.com where you'll find a bunch of buyers and sellers and match them together and one thing that i love you can donate the value of the card to charity.
there's various sites that will give you full to partial value and you'll get a tax receipt and a lot of fraud out there in this area so make sure you do your research and make sure it's a reputable site. >> thanks so much for a lot of great advice. appreciate that. happy new year. >> happy new year to you, too. always fun to be here. here's a look at what's making news as we head into a new week and a new year "on the money." sears is getting a $200 million loan from its own ceo, eddie lampert, the struggling retailer's biggest investor is offering a line of credit through his hedge fund. this $200 million is on top of the 800 million he's already loaned the chain over the past two years. hopes for the dow to cross the historic 20,000 level this week were delayed after come close on tuesday, falling just 18 points shy of 20,000. the dow jones industrial average closed thursday about 230 points below the milestone.
stocks fell further on friday. the post-election stock rally has boosted warren buffett's holdings. his bets on banks and airlines helped him gain $12 billion this year. according to forbes the oracle of omaha's $74.2 billion fortune makes him the biggest gainer among wealthy u.s. individuals. he's again the world's second richest person behind only bill gates. facebook is still the most popular smartphone app according to nielsen. the social media giant has 146 million unique users, that's up 14% over last year. facebook messenger comes in second and third place goes to google's youtube with nearly 114 million users. up next, we're "on the money." healthy food delivered to your door, the model for an online organic food delivery startup. will it make healthy food more affordable? and later, get your finances in shape for the new year, the resolutions you should make and how to achieve them.
when you head to the grocery store, if you want products without pesticides, it can be expensive to choose organic, but a new startup thrive market was built as an online combination, maybe picture whole foods and costco matched together, selling healthy food at warehouse club prices. nick green is thrive market's co-founder and co-ceo. nick, great to talk to you today. >> thanks for having me. >> so give me the idea behind an online organic grocery big box store. >> so our idea is to make healthy living affordable and accessible for anyone. we deliver anywhere in the country.
ship via ups and fedex. we offer prices on natural organic products, shelf stable products you put in your pantry, for example, that are 25% to 50% off what you would find in a conventional retail store. >> you said shelf stable so give me an idea of what customers might find among your offerings. >> anything that doesn't go in the refrigerator but might go in the pantry, for example, that we would carry on thrive market. >> but because that produce and dairy and eggs and things like that are among the things that people who care about organic go to first, is there a plan to include that in the future? >> you know, there may be. we're certainly looking into it, but for us right now what we think is save the money on your non-perishable products by shopping on thrive and leave more money to buy locally at farmers markets and things like that. >> so right now how many customers do you have and where do they live?
>> we have hundreds of thousands of customers, over 350,000 paid members on the site. >> membership is $60 a year. what kind of benefits come with membership? >> it's really the first time that people can go online and get all of the natural organic prices that they want as the price of conventional equivalence. >> is there any quality control over the products you're offering? are you going out to the suppliers and making sure that they are actually fulfilling the standard that you expect with organic and gluten-free, fair trade and those things? >> absolutely. so we're hyper, hyper rigorous about standards. it's exclusively non-gmo in all the food products. we look for organic. we look for natural and then we actually tag every single product that comes on the site. if they want it to be fair trade and vegan and carbon neutral company, you click, click, click and literally can sort the entire catalog according to what you're looking for. >> it seems like every time you turn around grocery stores are trying to get into this online game and also one of the biggest online retailers amazon is also providing food, so who is your biggest competition here?
>> you know, we really don't see any direct competitors. the brick and mortar stores don't have the same selection on natural organic and when you go to amazon it's sort of information and choice overload. there's lots of stuff there but sorting through the morass and understanding what is the high quality product and products that are really organic and non-gmo is hard to figure out. our goal is to simplify it and no one is doing that for consumers online right now. >> the aptly named nick green. thanks so much for talking about thrive market. >> of course. thanks for having me. severe winter weather and cancelled flights in some parts of the country are forcing travelers to spend more holiday time in airports than they planned, but a new j.d. power survey found surprisingly satisfaction with u.s. airports is at an all-time high. phil lebeau has more. >> reporter: admit it. you don't like spending a lot of time at an airport, between long security lines and growing
crowds, most of us just want to get on a plane and get out of town but a new survey shows people are actually happy with their airport experience. >> the airports are improving themselves. the improvements they had in hand and on the drawing boards before 9/11 back in 2001 were kind of put on hold because of a lot of security concerns and just other things at the airports were having to do to accommodate new security regulations, and so those plans are now being actually carried out. >> reporter: new restaurants, shops and spruced-up terminals are becoming more common at airports. according to j.d. power, portland, tampa, orlando and miami have the highest satisfaction scores. by comparison, some of america's oldest airports are rated as the worst. that includes new york laguardia, newark liberty, philadelphia and chicago o'hare. those airports face greater congestion as they add flights and millions of travelers who put extra strain on old terminals and gates. it's a problem president-elect trump hopes to solve by spending $1 trillion on america's aging infrastructure, including rundown airports.
>> we're going to rebuild our infrastructure which will become, by the way, second to none. >> some airports like laguardia are in the process of being renovated, but for many others it could be a while before we see the repairs that we've all been clamoring for. meantime, a lot of travelers in the u.s. apparently like what they see and feel in some of our older airports. phil lebeau, "on the money," chicago. up next, we're "on the money." it's a new year and time to get yourself and your finances in shape. the goals you should make and how to stick with them. and later, what's next in tech from wearables to smart homes. we show you the gadgets that are going to be big. with the xfinity tv app,
all on the go. you can even download from your x1 dvr and watch it offline. only xfinity gives you more to stream to any screen. download the xfinity tv app today. means new resolutions. while many of us make goals to se i joining us now is personal finance expert and "new york times" best-selling author lynnette khalfani cox. thank you so much for being here, lynnette. great to have you. >> thank you. >> you have this book called "zero debt" where you talk about getting out from under $100,000 debt. >> it's a crazy amount, i know, and it is crazy, it was. this was back in 2001. had $100,000 in credit card
bills. fortunately i managed to pay it off in three years. had to do a lot of things to start digging out. >> like what? >> well, first off, avoid what i call the minimum payment trap, le and triple your payments. you can also negotiate with your creditors, try to get those interest rates knocked down, even if you want change the payment due date to make it better aligned with your paycheck schedule and then go on a credit holiday. time to start using cash now. stop digging yourself deeper into debt. >> a lot of people when they are focused on their debt they are also worried about their credit scores. how do you go about improving your credit score. >> credit is huge these days because, of course, it's going to affect the interest rate on your loops and all that have and also jobs. your ability to get a better paying job in 2017 and beyond, and the society for human resources management did a study and found that 58% of u.s.
employers do credit-based employment screening, so what you should do is start to monitor your credit. be educated about your credit and use some tools that will help you. creditsesame.com is one. great apps, free online tool, get a free credit score and get some guidance about how to improve your credit rating. >> you talk about disputing errors. >> that's right. >> so when you go through your credit report and you see something you disagree with, dispute it with the credit bureaus. >> and 70% of credit reports have mistakes on them. >> and what we want to talk about is saving money for the new year. >> that's right. >> we save so little of our income. >> the average american has less than $500 set aside to deal with an emergency. that's horrible. jump start your savings by doing a couple of things. one is using windfalls. a lot of people will get a big tax refund check. the irs says $3,000 is the average. use the tax refund check to bolster your savings.
and also sell stuff that you don't need. some people have gift cards that they got and can cash those in. sites like raise.com will let you cash in your gift card and gazelle.com lets you trade in electronics, use the money to boost your savings. >> it's such great advice and then we just have to remember to carry it through to the next year. happy new year, lynnette. thanks for the wisdom. >> thanks for having me on. up next "on the money," a look at the news in the week ahead and what will the technology look like in 2017? the new gadgets you never heard of and didn't know you can't live without. because i'm a woman,
for more on our show and our guests go to our website otm.cnbc.com, and you can follow us on twitter at onthemoney. here are the stories coming up that might affect your money this week. on monday the markets will be closed to observe the new year. tuesday we'll get a read on the economy when december's ism manufacturing report comes out. wednesday, the auto sales for the last month of 2016 will be released and the minutes from december's federal reserve meeting will be released. on thursday the consumer electronics show in las vegas kicks off, and we'll get a glimpse of the latest technology coming on to the market. friday we'll see just how many jobs were created in december. ahead of ces here to show us
some of the biggest tech devices is jordan crook of techcrunch and chris velazco of engadget. 13450ed occupies like 50% of our day at least. jordan, what's ahead with social media. >> snapchat spectacles are a big deal. they record while they are on your face and send it to your phone. like the introduction of hardware to social media which is an interests kind of new thing. >> and bodes not so great walking into rest rooms if you see people wearing funky classrooms. >> these have a light, i can show you, so if i start recording, light will go off so you know when someone is recording and it records for up to 30 seconds with audio and send it to your phone. >> what about artificial intelligence, chris, what are we expecting to see? >> we'll see ai become more ubiquitous and personal, especially with guys like this.
this guy's name is kozmo, a tiny robot and acts like a "star wars" droid and has a personality. has a built-in camera and can tell what he's looking at and identify you. >> you download an app. >> to your smartphone and once that's all connected and he can tell who you are and say your name and after you use him a while it goes to show how interesting it is that this data is being pulled by a robot in front of you, farmed out to servers and crunched and comes right back to you. >> can he clean a bathroom? >> not yet. that's in version two. >> let's talk about what would be useful in our home, gadgets like nest and dropkin have been in our home space. >> we have google home here. just like the amazon echo where you can use the voice to give a command and they are using ai, for example, the alexa can let you order an uber. i think the idea is for these big tech companies to have some
connective language that you can use so that when you want to control your lights or your oven or your washing machine, instead of having to open up seven apps on your phone and trying to command these different devices, you have the singular hub that you can use your voice to talk to so everything is becoming more and more natural. >> and then if you hear it on tv, apparently tv can now control these devices, too, but, hey, okay, google. am i your friend? >> i have a lot of best friends. i guess you can call me a people person. >> she can hang out with me. that would be fine. what about fitness? we're hearing about all these wearables that help you achieve your fitness calls. >> smartwatches and fitness wearables tend to get lumped into the same category and they are performing really, really differently. you have seen the market tank over the past few months and basic wearables have taken off and smart watch makers are trying to do a blend of both so with something like this, samsung's gs3 it's a perfectly responsible smart watch and can
you send text messages and can you use it to automatically track your workouts. you jump on an elliptical going for it, it will say you're on an elliptical, let's kick off this workout. >> great to see you. happy new year. >> happy new year. >> and that's the show for today. i'm contessa brewer in for becky. thanks so much for joining us. next week with more employers allowing flexible schedules, could you set your own hours and just leave that 9 to 5:00 behind? each week keep it here. we are "on the money." have a great one. see you next week and happy new year.
hey there. live at the nasdaq market site in new york city's times square where thousands will be here to ring in the new year. the guys back there have great predictions for 2017, but first here is what is coming up on the show. ♪ 2016 may be coming to a close, but a comeback is just beginning for one beaten group of stocks. we'll tell you how to play it. plus -- >> it's been a great holiday. >> not so fast, tim. apple shares tanked today on reports of a production cut. will the pain bleed into 2017? we have a special report. and -- >> i love gold! >> gold st