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tv   Mad Money  CNBC  November 20, 2019 6:00pm-7:00pm EST

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the third day rule applies tomorrow day three i like home depot. >> guy. >> hi there. >> you had the scheme in. >> i had the whole scheme in my head and you messed it up on me. i went to phase 2. quest diagnostics comes out dgx. >> jim cramer with "mad money" starts right now. >> my mission is simple, to make you money. i'm here to level the playing field for all investors. there is always a bull market somewhere. and i promise to help you find it "mad money" starts now hey i'm cramer welcome to "mad money. welcome to welcome to a west coast cramerica takeover other people want to make friends. i'm just trying to make you some money. my job isn't just to entertain but to educate and teach you so call me at 1-800-743-cnbc. or tweet me @jimcramer.
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kind of an ugly day, dow shed 113. the nasdaq declined 0.15% i won't hammer you on the trade talks but highlight an opportunity that works regardless of how things play out with china for all we know the trade tussle could be with us for ages. i don't want you missing out on amazing opportunities that we see out here that aren't bound by the narrow confines of the prc versus the united states so let me lay it all out for you. thousands of companies are in trouble right now because they don't know how to deal with technology they don't understand the sales force or cybersecurity or pagerduty's always on mentality. if you want to compete having the right tech gives you an enormous edge. that's the thesis that bind so many of them that's why target i think reported a blow-out quarter, not just this morning and by the way
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a lot was brian cornell knowing how to use technology and kohl's reported a hideous shortfall yesterday. target has the right kind of tech kohl's hasn't spent enough on it more later one problem, enterprise oriented tech, well, it's really hard to grasp or understand. i know you talked to me about it. i know i see the emails most enterprises struggle with it too if you never need to directly interact with these services at work, it sure is tough to get your head around them as an investor go to the mall and see how salesforce's customer relationship software is selling. no, you don't see it it's behind the seeds. that's why i want to explain what makes them so necessary the chief reason is that nearly every company on earth, every enterprise, large or small that's more than a couple of years old has the wrong system their old systems aren't customer centric and cost too much money to manage now you'd never see this on the consumer side unless you work in
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corporate information technology you may not even know what a system is. you need to think of it as a complex mechanism that takes in lots of data, stores it then helps executivesanalyze it so they can make better decisions thank the competitors can. all right, look for most of my life companies stored their data by hand. they dealt with customers who came to them then we got computers and smarter businesses, started storing data on their own machines in recent years that changed these days companies recognize they have -- well, having your own server form is not efficient and rather take all that have data and store it in the cloud, the same cloud you interact with when you stream a movie from netflix or buy something on amazon here's the big problem the system that is most compa companies aren't built for that but for customers who didn't care about speed or customer service because they assumed every interaction would be terrible anyway. kids these days don't even remember what it was like to be
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left on hold or something that took an eternity to load this was meantto handle thousands, not hundreds of thousands, yet alone millions. to compete in this era businesses need to upgrade it's expensive and huge pain in the neck and necessary look at lowe's versus home depot. lowe's went higher because the ceo has been working to install more robust system that is can handle millions of customer int interactions if your website doesn't run smoothly you're losing a lot of business lowe's understands that now. meanwhile, home depot stumbled because their legacy systems aren't up to snuff and they can't work fast enough to replace them it's the quarter these days people expect everything to be frictionless. the moment they hit any kind of problem, they just take their business elsewhere on top of that another dimension. lots of enterprises think getting the customer is no longer just enough won't go it. salesforce, they know better
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one of the reasons why they are conference gets bigger every year landing the customer is the beginning. then they have to keep them happy by any means necessary not long ago salesforce bought tableau software and shelved out $15.7 billion for it and i think it was worth every penny because tableau lets you mine data to reach conclusions that will boost sales. these days you need the whole suite of products to keep the customer happy while salesforce is much more than that it's still instrumental in the 360-degree customer pleasing process that marc benioff tells me has truth as its only boundary once it goes down this path, you'll run into bad actors who want to take advantage of your systems. they'll pretend to be other people to hack into your organization so he can steal data and cause mayhem. hackers are a fact of life which is why companies teed to take action before they do any damage before they wreck the relationship with you.
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one way to do it by building a fire wall around your enterprise but you also want to know exactly who everyone is and that's what octa is all bit. they handle log-in and verification with albertson's. relied on their identification systems to work every day. while that may not sound exciting okta is essential to so many companies in the fortune 500 which explains why its stock has more than doubled since the beginning of the year and why i'm talking about them do i care about okta i like the fact they employ people sometimes i wish i had gotten into video games but i'm surrounded by young people who live and di by call of duty. you can buy actyivision and i dig deeper what makes them look so life-like? well, that's nvidia. nvidia's graphic processors,
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their chips let you run simulations, millions of them that -- that can be used to manage driverless cars that otherwise might smash into pedestrians. you can't really know nvidia unless you interact with something they're involved in and even then you might not realize it's them because in many cases they're hidden. i'm trying to change that. i want nvidia's ceo to be a household name in your home. why? well, how about because it was at $30 four years ago now 211. final point these technology companies are force multipliers. i'm a small business owner, at heart like my dad. when we opened the inn we didn't have any systems what were systems? inns have systems. a few years later thanks to technology expedia and airbnb hotel tonight we can fill the place and open a barzan miguel i don't know anything. suddenly i realize how important square's payment platform is reservations, delivery, website
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coordination payroll. i mean all starts with square. do i want to know square as a business person? no, do i want my business to function well, yes do i want you to own stocks that go up, that's what this show is about. none of this existed years ago, big company has computers, the rest of us had pen, paper, maybe a calculate for we were lucky. now we have access to the same technology right down to the look and feel of our win sites the bottom line, america used to be a manufacturing nation that made things and sent them overseas now we're an asset light nation that sells things or to put it another way. the stock symbol pd belongs to felldodge, the largest copper producer doesn't belong to it anymore but pagerduty that monitors the performance of your web presence we'll hear more from them later tonight. the reason why the stocks were where they were, the wares of many like them, you can see they
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will do well with or without a trade war conclusion let's go to, oh, dave in illinois. >> caller: dr. cramer. jim, do you and your staff -- thanks to your dedication, time and effort for bringing us insightful and relevant interviews from dream force. your viewers appreciate it so very much. >> thank you, dave how can i help >> caller: jim, earlier today alibaba completed a secondary stock offering of 500 million shares on the hong kong stock he can change raising 11 billion. in its 2014 ipo on the new york stock exchange baba raised 25 billion becoming the largest on record since then the stock price of china's largest e-commerce company has appreciate yachted 173% >> right. >> caller: today's secondary offer amounts to between a 2% and 3% share dilution.
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some analysts anticipate this new asian offering could actually lift the share price instead of diluting it so, jim, how do you see this magic carpet ride resolving itself >> dave, i definitely believe that the stock is going to do well after this offering i think it is good news. it is the only stock in the people's republic i'm recommending on "mad money." thank you for your kind words. tom in kentucky. tom. >> caller: boo-yah, jim. >> boo-yah >> caller: tom from kentucky i want to thank you for your hard work in educating us. >> thank you. >> caller: in light of the xerox rejected bid for hewlett-packard, will they make additional bids? will xerox benefit should the acquisition go through and regardless what do you think of the future for xerox >> i think xerox actually needs very much for hp to buy them and i don't think hp wants to do
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that that means xerox could be vulnerable maybe for as much as 10% to 15% i don't think there will be a way to coerce hp into buying xerox so i'm not a buyer at these levels let's go to ken in georgia ken. >> caller: hey, jim. i sold half of my ollie's bargain outlet for 150% gain and got back my basis and down ro h roughly 35% from the high and still like the space i believe they had a short turn setback. wondering if it's time to go back to the well >> you know, it was a setback. it was surprising, it was surprising but i don't think it's such a bad level to be involved here. just after tjx reported an amazing quarter go with the best in show and right now that is tjx with second being burlington a whole new world. one that gives us all equal power. we are now an asset-light nation and sell a lot of things
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last year i named okta a crown prince but does it still hold the crown? whether it could be worth it and some good, some bad i'm breaking down what differentiates the winners and losers in the space. salesforce bought tableau for nearly $16 billion how is it faring i'll talk to the ceo so stay with cramer. >> announcer: don't miss a second of "mad money." follow @jimcramer on twitter have a question, tweet cramer, #madtweets send jim an email to or give us a call at 1-800-743-cnbc miss something, head to tom steyer: wall street banks took advantage
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a month ago the whole cloud complex looked like it was in hideous shape after prolonged sell-off there was never anything wrong with most of the companies just went out of style but in the last few weeks the higher quality cloud stocks have made a
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stunning comeback. consider the case of okta that handles your log-in and verification credentials for a lot of sites you use it got slammed over the summerment even though they put up amazing numbers it was temporary and rallied 35% in less than a month's time and once again up 100% for the year. earlier today we had a chance to actually go to okta to catch up with todd mckinnon the co-founder and ceo take a look. todd, why do we have to worry about identity >> identity is really important. if you think about what companies are trying to do, companies of every size and every industry, they're trying to have the best experience for their employees, they want to have it be flexible, accessible from anywhere, the best tools and also want to make sure their customers can reach them over the web, over mobile, so what that all comes down to, you have to have good identity. you have to know who those people are that are connecting to what resources whether it's a
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customer website or whether it's a productivity app to make your employees do their best work you have to know who they are. and you have to be able to do it securely and make it super, super easy for those people to access those systems at the core of that is identity. >> okay, so i was one of the first customers to and i love baseball. i turn it on and it works. does it work because of you? >> we are the login for so the great team at is building this amazing mobile experience to stream the games out of market. and one of the key components of that is how do they identify the subscribers and how do they log them in easily so make it super simple for the subscribers, no additional passwords or tokens and they also make it really easy for the developers at to actually create that site so they don't have to worry about the log-in and focus on what they're great at, giving the baseball content to the subscribers. >> are there still companies
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that actually worry about the l login? >> it happens. it happens but that's changing >> yes. >> as okta has really shown the industry there's an easier way and you cannot only get it, you know, cheaper than it is to build yourself but you don't have the risk of a security problem like you do if you build it yourself. quite powerful. >> i think that a lot of people asked me, jim, why do you care about okta i always care about a stock up 100% for the year but i said because there would be 34 million people who have loyalty to albertson's and they don't realize what helps it work is okta and that's an awful lot of customers that not everybody can handle. >> yeah, i mean put yourself in albertson's shoes. so you're a brick and mortar one of the largest grocery chains in the country. and you're thinking about your competition and it used to be maybe the corner grocery store or another brick and mortar competitor but now it is online worried about the gig economy
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companies shopping at your store and serving your customers and worrying about amazon going direct to your customers so you have to up your e-commerce game and have a great loyalty program and have a great e-commerce experience, connect that brick and mortar store with your online customer community and what's at the center that have is identity. know who the customer is, get them on that site, simply and securely and that's what we help them do. >> let's talk about internally there are people who come and go in the company there are companies now so large that you don't know who is cracking in, who is not. if i hire okta, what does it mean in terms of trying to keep out bad geiss or impersonators. >> i think it's -- if you think about a company you talked about the challenges of albertson's on the customer side, companies used to be that they would have an office and they would have a data center and put a fire wall around that and it was pretty binary when you were inside the data center or office, you were, you know, secure and approved. and when you were outside, you didn't get in.
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and now that's very much fundamentally changed where every company is trying to open up and trying to support more employees accessing applications from different environments, opening up the data center using the cloud so what that means is that you can't secure things at the perimeter of the fire wall anymore. you have to know who the person is you have to know the person, the device, the application, the data and have a system that can track where they're going, what they're doing, when they come join the company, when they change roles, when they become a partner, when they leave the company and managing that and automating that whole process is key to having a good employee experience and having a secure experience. >> okay, so just going the way back machine 10, 15 years, people would not have built a system that would have understood this so a legacy system can't do any of these things. >> there have been identity systems in the past, but i would say there's two big changes from the past generation of technology, the first one is that these systems were built on
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premise. they were software solutions which, you know, we're seeing every category of software and technology migrate to the cloud. but for identity it's particularly important because what the cloud lets us do besides just have it be easier to run and cheaper and more scaleable, it allows us to connect and integrate to more technologies so we can give a solution to our customers and it's immediately connected to all of the disparate technology and they don't have to spend months figuring out how to debug it it works out of the box. >> tell me if i were say working at fox and collaborate with a lot of different people. i don't want the collaborators to find out the ending of something i'm doing at fox who is not involved with that so they bring in okta how do they know to bring in okta and why do they use it over anybody else to solve it.
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>> they're making movies movies aren't made by one company. it's actually a very complex supply chain of companies. editing, post production, sound, they're collaborating on this asset so that means it's not all employees of fox, it's employees of different partner companies that talk about opening up the network. you can't have a network around fox and make that move you have to make an identity centric environment so it knows about every partner down to the individual person collaborating on that movie and authenticate them make it secure get them access when they need access to the movie and take it away when they don't need it that's the challenge with fox. so i think if you think about the advantages of something like okta, i mentioned how it's integrated to everything fox wants to use in the production possess, but this is incredibly important as well. it's not a piece of software that they have to install and it scales as they need it and contracts as they need it and most importantly, this is key,
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it's not an identity system that's part of one of those applications so it's not part of the content management application. it's not part of the collaboration application, it's its own platform that is identity centric and serves all that technology in a neutral way, not bound to one type of application that fox would have to use. >> incredible. would have been no need because companies were too small the bigger a company gets, 34 million albertson's opening day mlb, they need you they can't do it without you pretty good to be indispensable. todd mckinnon co-founder good to see you. >> nice to be here, jim.
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individual stocks? retail, the losers see a promotional environment where they need to cut prices to keep business the winners, they see a strong consumer they're not feeling any promotional pain the losers are desperately trying to figure out how to draw more traffic and the winners have more customers than they know what to do with so many feel compelled to generalize when kohl's reports horrific numbers or home depot stumbles we hear endless musing how tariffs are starting to take their toll, look out below they're missing the point. when you listen to the winners like lowe's or target or walmart they tell a very different story. according to them the consumer's flush buying everything. look at the most contentious category of all. look at apparel. while losers like kohl's and urban outfitters reported ugly numbers, target is doing fabulous not that clothing is ultra discretionary. they're delighting in purchases,
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only buying clothes from certain chains and they're dissing others so what's the secret sauce that separates the haves from the have-nots i've said it before. to win in this retail environment you either need to be online or off price if you're not offering a great digital experience or unbeatable bargains i got to tell you something, you are in trouble. for example, let's look at target the stock is just huge today they have adapted to the web by turning its brick and mortar stores into warehouses where you can buy online and pick up in the store. they bought this company called shipt. it's amazing it handles deliveries, rollout the same day delivery. gigantic growth driver and heard brian cornell say on "squawk." one reason it surged 14% in the wake of a terrific quarter we're seeing the same thing from lowe's the ceo upgraded systems to reflect the modern day world
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they didn't have that before he got there. if he gets more digital business it could surpass home depot. no wonder lowe's went 4% in an ugly session home depot all systems are hurting the business and can't be improved overnight. facts, the difference is stark all right. how about kohl's >> sell, sell, sell. >> kohl's which melted down on monday after a devastating quarter. their problem is simple. they don't have anything special. kohl's doesn't have the kind of fabulous digital platform that can compete with target or with walmart let alone amazon you can only get away with it when you have the lowest prices but kohl's doesn't have that either a department store, not an off price chain like tjx or burlington kohl's as much as i like to shop there isn't good enough. that's why it's a mistake to extrapolate from the retailers to the broader economy the economy is not what's
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controlling this cohort. etfs once again shroud the truth. some are winning others can't win at all. some retailers spend fortunes on technology to lure customers away from the competition. they're just having discerning tastes which why shopping at target, amazon, and lowe's and home depot but know that was a stumble we didn't expect everybody worrying whether the trade war is hurting retailers they should wonder whether it's possible to thrive without big spending on technology for the likes of companies such as salesforce because the answer is no i say wait for the next round of tariffs ors thatty trade rhetoric to knock down the whole group and then buy the retail winners into the weakness created by the etf and overall market please, i'm begging you, stop assuming losers give you a better read on the economy in reality they just have a worse read on the consumer
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that's it. and better merchandise may at this point not even change the equation much more "mad money" ahead. i've got the exclusive with tableau software how is it faring thousand that it's under the salesforce umbrella and taking a page from pagerduty. how can i help you and finding out if one of the hottest iphonipos of 2019 can h higher and tonight's "lightning round. stay with cramer sundown vitamins are all
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they're all clean. all the time. even if sometimes we're not. sundown vitamins. all clean. all the time. the amount of student loan debt i have, i'm embarrassed to even say. we just decided we didn't want debt any longer. ♪ i didn't realize how easy investing could be. i'm picking companies that i believe in. ♪ i think sofi money is amazing. ♪
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thank you sofi. sofi thank you, we love you. ♪ i keep telling you that technology is the difference between success and failure in this environment because the right tech gives you a better understanding of the world and leg up on the competition. that's why we wanted to check this with tableau software while out in san francisco it's a business analytics company acquired by salesforce over the summer for more than $15 billion because salesforce recognizes the value of anything that helps harness their data. i got to check in with adam selipsky, the ceo of tableau software first time since your company is acquired i know tableau is a formidable part of the new salesforce world
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but this is your first time. what's your impression >> it's big to start with. so many trail blazers here and the energy is unbelievable feels very familiar to me coming off the heels of our own tableau conference last week. >> a tableau conference is introducing people to new things or just something you always have had and it will merge overall one day with these guy. >> tableau conference is alive and well and will be back next october for our 13th annual tableau conference looking forward to getting a bunch of trail blazers there next year as well. >> one thing that's bugging me a lot tell me data is the coin of the realm you got to have it huh-uh i think it's how you use it. i have retailers telling me they have the greatest ad in the world but not doing well what are they doing wrong if they have all the great data but not doing well >> we're in this data deluge where everyone is inundated with it and having it dumped over
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your head doesn't mean you know how to succeed at it but you need to manage it and analyze it that's why tableau exists. >> are people smart enough to analyze it >> our customers are very smart and we with this leading analytics platform we've made it intuitive and at the same time it's powerful to analyze data whether you're a data newbie or data rock star. >> when tableau was bought you made a fortune for shareholders. the stock went down. people had a hard time trying to understand why they should be together why marc benioff couldn't make tableau. what was unique about tableau it made sense for marc to buy what adam was working on. >> it spent 16 years building an end-to-end platform from data preparation to rich analytics to collaboration and sharing. it's not something that you just replicate overnight. salesforce has been busy doing
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it with many other things including building more specialized capabilities alive and well and i think the combination just makes so much sense number one because salesforce is going to help tableau accelerate our existing mission to help people see and understand data and also we now get to be part of this customer 360 of salesforce and get to help salesforce customers use analytics to really accelerate their digital transformation. >> look, we've -- i met with the people from lamborghini and from state farm the louis vuitton. where does tableau play a role in making those companies have better sales >> well, tableau is used really wall to wall through man enterprises. we have a lot of enterprises who are deploying tableau to tens of thousands and even now hundreds of thousands of employees from manufacturing to supply chain to marketing to sales so we have a lot of examples of companies using us for sales and nissan, for example, helping them.
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there are many examples in the sales realm. >> is it fun a lot felt there was a betting line whether you'd stay. >> i'm the ceo of tableau. i'm a proud member of the salesforce management team our whole management team, the company is all excited we're delighted to be here and we're incredibly excited most importantly what our customers can do with salesforce plus tableau. >> give me a great example of something of a company and, look, there's a lot here willing to talk about it where you brought something to the equation that marc was doing "x" and you took it to another level. >> there's a lot of great customers. you see them all over the show for example, southwest, so a lot of southwest airlines, sure. so a significant salesforce customer, but they're so customer focused and laser focused on on time performance they had over 100 data sores and
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it was taking almost a two-week lag to understand the nature with tableau they're getting it from 100 different data sources and have nearly realtime 15-minute lag on understanding the true nature of their customer performance. >> true nature of on time. >> on time performance. >> wow it's stream force. what are you going to do >> i'm so glad you stayed with the company. i think it was vital you did because a lot of people feel you were the heart and soul of what this place is about. >> well, we have an incredible team they've been at it for 16 years. i'm delighted to be part of tableau and now part of salesforce >> fantastic that's adam selipsky, and it was a stock we recommended for years and the payoff was huge and now it's part of salesforce. thank you.
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(people talking) for every dollar you spend at a small business, an average of 67 cents stays local. shop small and watch it add up. small business saturday by american express is november 30th. >> announcer: "the lightning round" is sponsored by td ameritrade it is time it's time for "the lightning round. buy, buy, buy, sell, sell, sell.
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[ buzzer ] and "the lightning round" is over are you ready, skee-daddy? time for "the lightning round. steven in california steven >> caller: boo-yah from los angeles, california. >> okay. >> caller: is gba set for performance in the long run, buy, sell or hold. >> no, i don't believe -- i think there's so much rancorps let's stay away and go to steve in north carolina. steve. >> caller: hey, jim. first i'd like to thank you and your show for all you do to help us make better decisions >> that's what i want. teach you to think better. how can i help >> caller: i would like to discuss twist bioscience the company seems to have a strong technical strength and revenue growth is really strong but their operating expense exceeds revenue. >> they're losing a ton of money. >> caller: i'm not sure if -- >> discretionary cash, otherwise it's way too risky josh in north carolina
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josh >> caller: boo-yah, jim from the tar heel state >> there we go >> caller: wanted to ask a question about intuit stock. >> i like intuit so much it's one of those companies that we don't talk about enough in terms of being a small business force multiplier everybody likes intuit anyway you ask them it's their favorite product buy. ron in florida ron. >> caller: long time third time, jim. >> okay. >> caller: info on the southern company. ticker so. >> well, you know what, i do think that they've had some periodic problems doing construction work. i would rather see you in dominion which i think is cheaper or con ed by the way, ed which is kind of an asset light utility. going to mark in tennessee mark >> caller: captain cramer. big boo-yah from music city, nashville, tennessee >> good music, good real estate. now, not a big fan of the ins e
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insurers because of the yield curve. not recommending any at the moment let's go to carol in new york. carol. >> caller: hey, jim. a shift in the semiconductor sector should i hold on to my position in iphi? >> yeah, i think it's good it's analog and digital. i think it's a good situation. i like that cohort very much and that one is a fine one let's go to peter in florida peter. >> caller: hey, jim. how are you? >> i am good how about you? >> caller: i'm great, great. i've talked to you many times over the year. >> there we go. >> caller: anyway, i have a substantial position in at&t i bought it for two reasons, for safety and the dividend. as a result i've gotten a real nice 30% profit but it's been selling off this week due to a downgrade. >> yes, the downgrade was significant, sir i thought the downgrade actually made my conviction -- tested my conviction i believe at&t is a good stock i wish it would settle down,
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maybe at 36 and pull the trigger but i tell you it was a devastating downgrade because they said there was no growth at all. doing away with ben trying to figure -- my head of research and we'll get to the bottom of it ed in indiana. >> caller: how are you doing >> i'm good. ed how about you? >> caller: i can't complain. i have a question for you. duke energy. i bought it -- >> i like duke i like duke. 4.3% not bad. i mean, again, i do think that if you're going to pay 4.3% i actually prefer you to do dominion which i think is, you know, gives you 4.4 and has better growth characteristics. to mark in pennsylvania. mark >> caller: hey, jimbo, a big hatfield, p.a. boo-yah to you. this is mark my question this evening is about lhx. that's a combination of level three merged with harris technologies. >> and i like the stock very
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much i think it is a buy right here and i think that actually if you get it below 210 is a good situation. that's the conclusion of "the lightning round. >> announcer: "the lightning round" is sponsored by td ameritrade ♪ ♪ ♪
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♪ ♪ the amount of student loan debt i have, i'm embarrassed to even say. we just decided we didn't want debt any longer. ♪ i didn't realize how easy investing could be. i'm picking companies that i believe in. ♪ i think sofi money is amazing. ♪
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at what point does it become safe to circle back to the formerly red hot tech stocks that became public pagerduty. pd for you home gamers that helps clients monitor online presence so they can spot problems and fix them before you find them. when major had its ipo in april the stock's price at 24 surged to 38 and changed by the end of the first day. mid-june nearly $60 stock. but then the whole cohort went out of style and pagerduty's stock got hammered losing more than half its value now back to 26 although, remember it was at
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$21 just five days ago could it be worth owning a closer look to jennifer tejada, the chairperson/ceo to learn more about the company's prospects. how are you? >> i'm good. date to se-- great to see you, jim. >> we make a joke about it but pagerduty what do they do. >> it is a digital operations management company and we provide a software as a service platform that helps developers and modern workers manage all the complexity that sits behind your favorite apps so stay for instance you get up in the morning again for a run and download your playlist and it doesn't work then on the way into the office and opened up your app to order a coffee and as you go to pay for it, you get the spinning wheel of death. >> we hate these things. >> we hate them. >> and the people whose companies they represent. >> i don't hate anybody. i'm kind of a nice person but when it all goes wrongs customers leave. they'll x out your app and delete it and won't come back
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and you spent a lot to get them there. the typical retailer can lose $500,000 a minute when they happen they're mission critical there is a lot of complexity whether it's cloud or an prem or applications that sits behind them and almost impossible for the human beings behind that technology to have visibility, to understand the dependencies between the technologies and identify the issues and fix them before to your point the consumer feels the pain. >> your brackground is different from most people you worked at procter & gamble i'm used to people who sit there have the stanford double-double and tell me they know everything and i know nothing i think it's interesting to be sitting opposite who works in what i regard as a consumer friendly company has it helped you at pagerduty >> it absolutely has helped me to come here with a marketing and consumer background. part of my job is to explain how complex technology works for the end customer. >> dumb it down like your first
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job. >> and articulate and i didn't double-double at harvard or stanford but went to the university of michigan, the greatest university in the world. >> i hadn't thought of that. i have a lot of buddies -- with that background and when i check into carnival cruise, good customer, american eagle. >> yep. >> great customer. these are companies that i felt would you understand their complexities you understand what they need. the american eagle video, i think explains a lot tell me what you do for them. >> thank you american eagle is coming up on one of the busiest seasons of the year, the holiday season and want to make sure that when a consumer comes to their app, their website in store they have a perfect experience every time. that they really shorten that distance between an idea or a need and an outcome like a terrific shirt or blouse to wear to your next party or suit or a great pair of jeans. when that doesn't come together well that complexity, pagerduty sits behind it and helps the engineering community, customer support, even the security teams work together in a virtual way where we're orchestrating and
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automating some of that work so that american eagle not only responds really effectively to incidents when they happen because events happen, but also prevent them from happening again by using the power of machine learning and ten years of data that sits in other platform that starts to help them become more and more pro-ago tiffere and predictive. >> how about you talk about being the central nervous system of things and you also talk about time wasting that i get -- i get alerts constantly i am constantly trying to figure out what to do probably 2 1/2 hours i'm not in control i'd like back. can pagerduty help me. >> totally now time is the motion valuable currency from my perspective yet everybody is notifying you of something. that's just noise coming at you. you need an intelligent solution that can consume all those software signals, correlate them, make sense out of them then route the most important insight and actionable insight in the moment that you need it the most
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>> how does it know? look, you know i'm an eagles fan. how does it know that that's not important? >> so great example. let's say you're trying to buy tickets for the super bowl because you want to see the eagles take down the lombardi trophy for the first time in a while and these are going to be hotly contested tickets, right they'll be high in demand. when the tickets become available you'll go online what's happening, there is a tone of surger traffic across all of the platforms that support ticket sales for the nfl and for the team and for stubhub and some of the other ticketing customers that we work with and what happens there, something breaks and you are in the middle of that process, and you're trying to get that ticket because there's two seats left that you and your wife want to sit in suddenly it all goes to, you know, to the wrong way for you and what's happening behind the scenes is the developers and employees are getting those signals and they're -- the small cross functional team of four or six people instead of a hundred people running around in chaos
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trying to figure out what's happening are coming together and working the technology problem the back end so that by the time you go through the virtual shopping cart it's fixed on your end. you shouldn't even feel it you should never see a notification it gets fixed. >> you want to disappear you're not trying to be seen. >> no. >> which makes so much sense. >> we're the magic that sits behind teams that work hard but the systems that support that often behave in ways that are outside of their control. >> when people google you and your company and competitors they come one a long list of companies, every time i talk with you or check, they're not competitors. they are colleagues. >> yes. >> so you have created a world view of many different partners is that your personality because i don't know whether pagerduty was a little bit more alone before you got there. >> we think of ourselves as sitting at the center of the ecosystem. a really important ecosystem that supports modern work which is most employees expect that all tools and plat many forms
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should work seamlessly together regardless of whether they're competitive, they don't care where we stand with one another, they just want -- if you're working in pagerduty and also working in slack and your customer support teams are working in zendesk and okta? our faves. >> they're pagerduty customers too. >> every one i know. >> you want to create that seamless experience and so there's a huge amount of effort that goes into 350 out of the box integrations that make the future of work come together across these -- >> can i just deal with pagerduty and you set it up for you. >> we can help you with that. >> well, i've got to tell you, everybody speaks so highly of your company and they're all people who i know have to work with you toward to make it so that when clowns like me go to a site, it works despite how stupid and unintelligent i am about technology. >> this is important for some of the most important brands in the world, 37% of the fortune 100, some of the most revered enterprises from ibm to ge to
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the likes of home depot and also some of the cool brands like instacart or good eggs who delivers my farm to table, you know, breakfast in the morning >> you've made this company really come alive and i want to congratulate you and i didn't understand why it was cut in half but it's up $5 since we saw each other last. that's jennifer tejada she's ate ceo and chairperson of pagerduty and that's pd, "mad money" is back after the break for every dollar you spend at a small business, an average of 67 cents stays local. shop small and watch it add up. small business saturday by american express is november 30th. most people think of verizon as a reliable phone company. (woman) but to businesses, we're a reliable partner. we keep companies ready for what's next. (man) we weave security into their business. virtualize their operations. (woman) and build ai customer experiences. we also keep them ready
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for the next big opportunity. like 5g. almost all the fortune 500 partner with us. (woman) when it comes to digital transformation... verizon keeps business ready. ♪ (vo) the flock blindly flying south for the winter. they never stray from their predetermined path. but this season, a more thrilling journey is calling.
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defy the laws of human nature. at the season of audi sales event. (people talking) for every dollar you spend at a small business, an average of 67 cents stays local. shop small and watch it add up. small business saturday by american express is november 30th. you know i have a hard line on china and i think the president's line is getting harder and heard it when he visited tim cook in texas. please, do not put your hopes on the idea it will be a good trade idea i always say there's a bull market somewhere i promise to find it right here for you on "mad money. i'm jim cramer i will see you tomorrow.
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narrator: it's been 10 years since "shark tank" ignited america's entrepreneurial spirit, and we are still blazing a trail. for those who take their fate into their own hands by working hard... i taught myself how to do facebook advertising. narrator: working smart... i went to harvard. i graduated top of my class. narrator: thinking big... we're the third company in the world to ever pass this crash test. ...and chasing their dreams. all of the stores we sold to sold out. -oh, wow. -i just worked my butt off. we have raised $2.8 million. -wow. -wow. so, are you a snobby person yourself? captions by vitac -- ♪ narrator: first into the tank is a safety device for your loved ones.


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