tv NBC Bay Area News Special NBC December 23, 2013 12:00am-12:31am PST
tonight, "we investigate." >> i think most medical professionals were a bit horr y horrifi horrified. of. >> we investigate the popular trend of medical sourism and the safety conner ises. >> we were in an accident. >> i thought she was going to change lanes like all the other vehicles. >> truck drivers, we investigation the driving records. >> i'll be honest, this is a challenge. >> cyberattacks on state computers holding your data. how much it's costing taxpayers. >> very antagonistic. >> do you not know the answers? >> where is this stuff going? >> plus we look back on 2013, a
year of investigations, holding the powerful accountable. here's chief investigative reporter tony kovaleski. >> thank you for joining us. for the next 30 minutes, we invest. we like to call it accountable journalism. uncovering important issues, exposing problems that need to be fixed. let's begin across the border where millions of americans are leaving the country to get medical procedures on the cheap. an option insurance companies are covering. it's a practice critics argue that can actually come at a greater cost. investigative reporter traveled to mexico to see it firsthand. >> 1,500 miles travel traveled. months of waiting to experience this. >> i'm going to go walk in the water tonight. >> yes, i really have. and that sounds crazy.
it sounds nuts. >> crazy because general hins flew from california, leaving some of arguably the best medical providers in the world to come here to this hospital in pu puerto vallarta, mexico. she's such a believer in medical tourism, she's about to have her first surgery outside of the u.s. >> this will actually end up helping everyone in the united states who goes to the american hospital for surgery. because it will force american hospitals to look at their inefficiency. >> reporter: the trend the world is looking to take advantage of. >> earlier this month, the medical tourism association held a conference at caesar's palace in las vegas, connecting thousands of medical providers traveling to 200 countries. >> you came all the way here
from india for the conference? >> yes. >> health care has really gone global. there's no reason that it needs to stay in your backyard. >> this representative says insurers are also getting involved. u.s. companies like anthem blue cross/blue shield are now exploring medical tourism as part of their coverage. and even more will get onboard, he says, because of the affordable care act. >> fit's cheaper, if it's quality, you can't lose. >> all of my mexican credentials. i went through medical school and did my specialty training here. >> or the paidic surgeon says about 70% of his patients are coming from other countries. >> it's been nice. >> including kelly jenkins. >> he alloweds us inside the operating room during a knee surgery that will cost her
$5,000. back home in california, it would have cost her $12,000 to $14,000. >> how were you able to keep your costs so low. >> what i have to pay for malpractice insurance, here in mexico, i'm paying 1/10 of what i make out there. >> the low cost has more and more patients shopping around for medical procedures. >> i did the gastric sweep in november of last year. and this year i'm doing the breast lift and implants. a tummy tuck and an arm lift. like arm reduction. >> we even met another california woman in the operating room next to jenkins. >> i can do one surgery in the u.s. for the price of doing two here or three. >> deals like a facelift in latin america for $5,000. or $15,000 state side. or a heart bypass surgery for around $5,000 in india, $144,000 in the u.s. and a knee replacement surgery for around $11,000 in costa rica or $7,000 in malaysia, compared
to $50,000 in america. so what's the down side? >> i see a patient about every -- probably every two weeks that has some issue. >> plastic surgeon barbara hershey says medical tourism can be anything but reliable. at her practice in lafayette, pers regularly performs corrective surgery on patients looking to save but end up paying in the long run. >> that's what happened to this woman who had such a bad experience, she asked us to alter her voice and appearance. after she traveled to mexico to have lip injections, she needed multiple surgeries to mix her mouth. >> i think most medical successfuls were a bit horrified. likely their overhead is much less. i would take that as a warning
sign. supporter argue if you do your homework and make sure you're in good hands, it's worth the risk. >> i will probably never have surgery in an american hospital again. >> her surgery did go well and we're told she's now recovering back at home. still, the cdc warns the added complication of travel opens patients up to other dangers,en colluding blood clots and infections. >> i don't remember hitting. i don't remember anything after that. a. >> we investigate the driving record of a major distributor and how it could affect everyone on the road. that's next.
taken risks... and lived in a state of "what if?"... welcome to a new state... of health. welcome to covered california. the place to find quality, affordable coverage. financial help for those in need. and nobody can be denied because of a pre-existing condition. enroll now at coveredca.com. they share the road with us
every day. giant silver truck on the side read cisco foods. earlier this year, investigative reporter vicki nguyen shared stories about the company storing neat outdoor sheds. but now it's these trucks that may be creating a different risk on the roads. >> i saw an accident. >> where? >> you're listening too a driver calling 911 after he slammed into this stalled car on december 11. >> oh, my gosh. i really smashed it. >> okay, are you hurt? the crash looked so bad, first responders thought the worst. but the driver survived.
>> i'm on the outside lane. had the hazards on and he smashed into the back of the car. >> i remember, i guess you could say i remember hitting. i don't remember anything after that point. >> he woke up in the passenger seat. he said he suffered a herniated disk in his back. >> i thought he was going to change lanes like any other vehicle. but sthen he got closer and closer. that's when i thought i was going to go into the bay. >> he's a former driver that asked us to describe his voice because he still drives cars. he says this crash is an example of the potential dangers cisco trucks pose on the road. >> while the report says driver inattention, it doesn't state whether the driver was fatigued. but this insider says the system is full of problems.
. >> i was trying to get over on the system. >> he said cisco also tried to cut torners by maxing out drivers' hours, pushing them to the limit and as we found, over it. federal law says drivers can only one work 16-hour day a week. but there's a trove of truck laws for cisco drivers, showing hundreds of violation of that law that have gone undetected. from april to october, records show dozens of drivers log 16-hour days in a week. it was the worst in august, that was the first month the company had to operate without its food sheds. shutting down the pit stops led to more deliveries for drivers. they had 98 violations, meaning
98 times where a driver logged more than one 16-hour day a week. how can so many violations add up without being detected by law enforcement? >> those caught at terminal levels. >> but those terminal inspections are only done once every two years? >> they're done every two years, that's correct. >> cisco's last inspection was more than a year ago. >> if they're over hours, obviously you can turn out there. >> officers have to rely on stops like this one to check driver hours. >> a morning. doing a paperwork check to make sure everything is up to date. get your driver's license, registration and your logbook>> it can be like searching for a need until a haystack. despite hundreds of violations over the last six months, cisco has not been krited once in the past two years for driving overhours.
according to the department of transportation. cisco declined tor interviewed, but the bay area terminal has an exemplary record. >> you see multiple and repeat violations. what does that say to you as an officer? >> it says the carrier is not doing their job. >> let me see that paper work. >> that's a very, very issue we're concerns with. making sure these drivers are not in excess of hours. >> now weave got gas spilled out there on the freeway. >> as for the .driver who crashed into the bay, records show he was not driving overhours at the top of the crash but he had logged six violations in the previous five months. after learning of our investigation, the chp says it is now investigation cisco san francisco. the company also remains under investigation by state and
federal regular regulators for potential problems with its food distribution. the company said it is extremely focused on safety. cisco's entire statement is online at nbc bay area.com. click on investigations. up next from the dmv to social services. do you know how safe your data is in state computers. we'll show you the number of cyberattacks and how much they're costing taxpayers.
>> valuable data from places like the dmv, social services and the unemployment department are being stolen. a system under attack, and the cost everyone pays in california. >> reporter: the summer of 2012 -- >> don't double my rates! >> presidential primary election time. election officials noticed an abnormal surge in traffic to san diego county's website. more than a million hits a minute. possible attempt to disrupt the election processing. for that same summer in miami dade, florida. this grand jury report shows international computer hackers tried to break into county and state computers to access absentee ballots. both incidents clear and present examples of cyberattacks on public computer systems. putting thousands of people's private information up for grabs. using the state of california's
computer dat that, we discovered similar attacks happening on california computer systems daily. >> we're under attack every second of every day. >> michelle robinson serves as the chief information security officer at california's department of technology. >> we all should be concerned. >> robinson gave us a rare inside look at the state of dra kra's main data center. one of five massive computer centers that sdoer every petabyte of data. everything from health records to criminal chargers, the social security numbers to tax records. california goes to extreme lengths to protect that personal information. >> it's a layered approach and we're tackling it from all facets. >> but the state of california like almost every other government in the u.s. suffers through thousands of attacks. attacks you never hear about. the preliminary report we obtained show 757 computer attacks or data breaches from
2009 through may of this year. that's more than 4 1/2 a day. the state's estimated cost to you the taxpayer to correct those breaches, more than $5 million. >> one of those is one too many. and we strive for, you know, we're going to continue to strive for zero. >> most data losses from state computers involve private information of small groups of people. one or two or a handful. >> we are notifying those individuals of that as quickly as possible so that they can take steps to prevent any potential harm. >> every person matters. >> the state's defense of the breaches does not satisfy julie myers who says she's had continual problems with unemployment benefits using the system. according to the preliminary data, california's unemployment insurance appeals board has the second highest data breaches, following only the social services department. and just ahead of california's department of motor vehicles. >> it's actually ludicrous to
me. >> she does not believe her personal dat at that time was lost. when we showed her the numbers of breaches, she was shot. >> we expect corporate businesses to run at a high level. and then this just shows me thoo our own state is in the dark ages when it comes to computer systems. >> we went further and discovered 1153 preliminary reports of successful exploits or attacks to find, as an incident that bypassed security control. although data wasn't accessed or down loaded. even so that's nearly one successful attack today. >> there were 1153 that were reported. >> dave garret is managing director. >> there may have been a lot more that were you can is seszful that the state of california doesn't know about yet. that was a big part of the problem. stf computer security and cyberintelligence, with offices
located around the world. >> a huge problem. i think most people have no idea. >> the state's preliminary reported breaches including 751 cases of malware of state computers. 412 instans of state websites compromised. 90 key logger attacks. 20 fishing attacks. and that doesn't count suspected criminal activity. >> how hard is it for the state of california to keep up with what's essentially an evolving practice. >> to be honest, it's a challenge. but i think we in the state do do a very good job. >> should your mom and dad at home be worried about your data which is currently in the state's computer? >> absolutely. worried as a citizen. i'm worried about what's happening with my data. >> according to egs perts at the state, the average cost of one data breach is about $190. theycy the most frequent data
loss comes w papers with private information are lost or mishandled. coming up, the investigative unit's most memorable moments in 2013. >> i came by to -- ♪ checkin' target off my list, ♪ ♪ last minute deals on toys and gifts. ♪ ♪ that's my holiday, ♪ that's my kind of holiday. ♪ wrap it up, pop, lock and shop, ♪ ♪ buyin' presents that i forgot. ♪ ♪ that's my holiday.
preferential street? >> he did not receive preferential treatment. >> would you like to see it? >> it doesn't matter. it speaks for itself. it's self-explanatory. you have it. >> so it's tok change six times to administrative leave? you're okay with that? >> it's the same -- first of all, it's the same thing. >> if everybody in the county did that, our budget would be totally out of control. >> i said we need to get my animals off that tarmac. they're not supposed on the tar pack. they're supposed to be in an air conditioned van. the entire crate was filled with blood, feces, urine. sedona was in full heat stroke. she was dying literally right in front of me. >> he punched, his arm gets broken. they're on top. face down. his ribs get fractured. how is it possible this truck driver ended up in a trauma hospital? >> well, again, there's ongoing litigation in this case. i can't discuss why it is that
he suffered the injuries to the extent that he did. >> something about losing a child, you know, i heard people say all the time that, you know, you don't ever want to experience that. because part of you just dies. >> i apologize to our citizens. i apologize to our politicians to -- we don't want to hide. >> what's the message you send coming to napa and not the senate? >> you're very antagonistic. you're reading a script. >> i want to give you an opportunity to respond. >> well, your questions are the wrong questions. >> okay. i -- >> you got a job to do. >> sir -- >> it's pathetic what you're doing. >> sir, shouldn't you answer to lawmakers when they want to talk to you? >> god, i was so close to adam when he got pulled in. i knew i couldn't do anything.
if they dismatched a helicopter right now, it would be too late. >> i came by to see if you could answer a few questions about your guide book. >> does it worry you that we're not teaching pilots those skills? >> yes, it does. it should worry any responsible pilot that co-pilots are get into cockpits these days. and quite simply they're unprepared. >> people inside know it can harm people and they do nothing about it. >> can you stop and chat with us for a minute. >> you can chat with me if i balk. >> what do you say to those people who feel their health is at risk? >> we are always open and my door is always open. >> so you sit down with us at a later date for a proper interview? >> you bet.
>> and 2014 promises to bring even more in depth investigations. if you have something you had like us to look into, call our tip line at 888-996-tips. or send us an e-mail to the unit at nbc bay area.com. we thank you for watching and we wish you the happiest of holiday seasons. please join us regularly right here on nbc bay area. our promise is clear. "we investigate." good night. ♪ ho ho ho [ female announcer ] at 100 calories, not all food choices add up. some are giant. some not so giant. when managing your weight, bigger is always better. ♪ ho ho ho
hi. welcome to "on the money." i'm becky quick. the fed speaks and boy did the market listen. a record for stocks and what it means for your money. >> fixing america's educational system. my conversation with the biggest teachers union. the big business of holiday window. sparkling lights and scrolling displays and the sounds of cash registers ringing. plus, monday is new health care enrollment deadline. what you need to know before the deadline rolls around. "on the money" starts right now. >> this is america's number one financial news program. "on the money." now becky quick. here is oo look at what's