tv [untitled] June 28, 2013 5:30pm-6:01pm PDT
president chiu and i believe nate and milicent also will be here to answer a few questions if you would like to. so, thank you all for coming. (applause) >> san francisco 911 heroes ceremony and it is presented today by the san francisco department of emergency management and 911 for kids. my name is elise kim and i am with 911 public education and just so you all know, 911 is the universal emergency response number when we need help, and it is used in the
u.s., canada, and kayman islands and other countries they use different numbers. but, the 911 for kids program was created in 1990 in response to the alarming number of calls that were not emergencies, and with the whole purpose of trying to reduce 911 misuse. and we are really thrilled with the program and how we work collaboratively with public safety all over the nation and the city of san francisco is just an exemp lary program in public education. now, it is my pleasure to introduce today's master of ceremony, he is a legendary los angeles and oakland raiders wide receiver, 1987 heisman
trophy winner from notredame and the national chairman for 911 welcome number 81, tim brown. [ applause ] >> thank you very much. elise. she left out number 81 in your program but number one in your heart she left that part out. so it is a pleasure to be here today. we are here to recognize two outstanding 911 youth heroes and four incredible 911 dispatch heroes. these youngsters acted with bravely and confidence, and in an imagine crisis situation and helped to save the lives of their loved ones. our 4, 911 dispatch heroes worked behind the scenes in cooperation with law enforcement and fire and emergency medical response, the men and women who answer this call each day are the true first responders when a emergency strikes which can often make the difference between life-and-death between people in need.
they are truly real heroes. please join me in welcoming the director of san francisco management lisa hofmann. [ applause ] >> thank you, tim and thank you elise and kelley from 911 for kids, every year they make this a successful ceremony in honoring children, heroes and dispatchers who are really the people that make it happen to save other people's lives. hold on i have to find my glasses, sorry. they made the font really big, unfortunately my eyes are small. >> thank you all for joining us here today. the department of emergency management is pleased to partner with 911 for kids by honoring the youth heroes, this event marks the third year in a row to team up to present awards, we are happy to recognize in the audience, supervisor john avalos and the executive director from our department of emergency management and paul henderson
from the mayor's office and thank you so much for being here today. the vips up here on the stage are going to be presenting awards to hero and honorees. as the answering point for services, the 911 center in san francisco processes 1 million 91,000 calls a year, and with the first agency in the state of california to accept our own wireless 911 calls and have done so successfully for 12 years. 75 percent of the calls that we receive are from cell phones so it is important that you train your kids and family members to know how to dial from a cell phone and if they speak a language other than english to call for help saying what dialect they can speak, we can translate into three languages if someone that you knows or loves dials 911 and english is not their first language, give us the dialect and be able to connect them with someone that can speak their language as quickly as possible. >> it is my pleasure to present the first 911 hero.
tala hall. if you come up and we have supervisor john avalos here. if you want to read this and i will play an audio clip. >> great, it is really wonderful to be invited here to honor this young person, tala hall. and on october 25th, at 8:25 p.m., ten-year-old tala hall, called 911 requesting a medical response for her mother, who was having a severe headache, semiconscious and shallow breathing. her call for help was answered by a public safety dispatcher edgar velasco. but out the contact, he provided assistance and compassion to her and her two young siblings. he gave assurances that help was on the way and reminded her
that she was doing a great job helping her mother. together, they worked to help insure a successful out come to this medical emergency. let's take a moment to listen to a brief segment of tala's 911 call. >> i would like to invite edgar to come up on stage, too. >> sorry about that. >> come on up. >> police department. >> this the highway patrol i have a transfer, i have paula, she is ten years old and she needs an ambulance for her mom. >> apartment eight. >> sorry. >> tala? yes. >> i'm detective i am going to stay on the line with you until the ambulance gets there. >> okay, but is it okay if we go with her.
>> yes, you can, absolutely, you don't have to stay home. what is the phone number that you are calling us? we are on the way and driving to you right now, don't worry. what is the problem with your mom tell me exactly what is happening. >> she as a really bad headache and she is really tired and she was fasting today. >> okay >> she can't eat or drink anything. >> okay. >> fasting? is she still awake? [ applause ] >> so at this time we would like to invite supervisor avalos to present the certificates from his office and the board of supervisors and thank you for bringing those to tala and edgar. >> thank you i am really choked up. just thinking about the pose and the courage that tala held on that call, and just the
great help she got from 911 staff. thank you so much for just being a great example for city staff, and for young people in the city. i have a certificate of honor, i want to provide to each of you, from our office and signed by the members of the board of supervisors. and i will do tala first. so, in recognition of your quick response to your family member's need and your ability to keep calm, and to help make you a 911 hero. thank you very much for your wonderful courage. [ applause ] and for edgar in recognition of your expert assistance and compassion for those in need of help, thank you for providing calm assurances to encourage others, you are a true 911 hero. thank you. [ applause ] >> now we would like to present the 911 for heroes awards to
tied up in budget meetings, thank you very much. [ applause ] >> all right, so, ladies and gentlemen, i would like to please have you join me in welcoming kante brown and public safety dispatcher kim tuae and on behalf of the mayor's office, paul henderson, deputy chief of staff for mayor lee presenting the awards on behalf of martha coen who is the supervisor for district ten. >> thank you guys all so much for coming out. it always makes me so happy when i see the people from the community here in the city haul sharing in this public building and it makes me proud when i look out and i hear the stories today and meet the people. i don't know if any of you guys caught it this morning, but they were talking about the hero awards today on npr. and they were talking about the achievements that are happening
right here in san francisco and to be able to look out and see the faces of the people that are the heroes that work and live among us, and it really makes me proud and it really is what public service is about. and it is only exacerbated by the fact that we have city employees that have done such an outstanding job and it makes me proud and i am happy to see all of you and thank you for being here and welcome. >> i am here and pleased to present the certificates of honor on behalf of supervisor coen who is the supervisor in district ten which is the bay view and let me tell you a little bit about what we are celebrating so on september 30th, 6:49 p.m., eleven-year-old brown called 911 and requested an ambulance for his mother who was unconscious after being hit in the head by a falling object. >> the 911 call was answered by
kim tua. i said it right. and during their call, kim provided medical instruction, assistance and most importantly, comfort and reassurance to kiate, together, they worked to help insure a successful out come to the medical emergency. and so now, we are going to listen to a little clip of that incident as well so that you can hear just how things happened on that day. >> 911. >> hello, can you... the ceiling just fell on my mom and i am really scared. >> where are you? >> what is your address? >> what happened? >> so the ceiling like the bathroom i don't know what happened, but like the ceiling
collapsed on her. >> are you with your mom right now? >> yeah. >> can i talk to her, is she able to talk to you at all? >> i don't know. i am just really scared. >> okay. i need to ask you some questions, i am going to stay on the phone with you. [ applause ] >> i just want to remind you guys that kiante is 12 years old and to have the wherewithal to stay calm and to snow exactly what to do was his real smart decision to get help that really made him a hero. i mean that is such a big deal at 12 years old, i know that i was having a good day if i did not hit my, sister that day. i wanted to congratulate you in front of an audience and i have commendations that i would like to present to you first kiante and this is recognizing you as
a hero for your extraordinary act of heroism on this tenth day of april, the year of 2013, and i know that you may have had to miss a little school to be here but we are excited that you are here and we welcome you as one of san francisco's heroes. thank you so much. [ applause ] >> now hold this up so people can see that picture. there you go. >> i also want to recognize, kim, for a very similar act of taking the phone call, and working with this young person, to help make sure that we had a positive out come and kiante your mother is here in the audience and here we go, we have a one extra audience member because of kiante. and so kim, as the san francisco city 911 dispatch hero, this also is in recognition for your response, while assisting a child in an emergency situation. that takes a lot of work to
make sure that you understand and you get the information, and this was the best turn out that we could have expected. and it makes all of us proud that you are standing here and representing the very finest of san francisco employees, thank you very much. >> we also have medals for both of them as well. let's give them all a big round of applause. [ applause ] >> i am back up, all right. so now, i have another
certification and another challenging opportunity for us. am i pronouncing it correctly? >> because you know that i will mess up the pronouncation in a minute. matricia, >> is that right? >> yes. come on up here, let's have everybody get a look at you. [ applause ] >> okay, let me tell you about what patricia did for us for the city. >> on march fourth, at 6:25 p.m., public safety dispatcher patricia marcuchi. received, i am just waiting for her to look at me mean and say that they said it wrong. >> received a call from a 9-year-old boy named jason, now he called 911 that day and he
reported his grandfather who was having an asthma attack. during this call, she provided jason can medical instructions and assistance and most importantly comfort and reassurance. there is an added level of difficulty for her in that jason was translating for adults who only spoke chinese. even under these difficulty situations they worked to help to insure a successful out come. unfortunately he and his family were unable to join us today. but that is not going stop us from celebrating the fine work of this city employee and the job that she did to save the lives here in our city. so we will take a brief moment to hear this conversation, but what i want you to keep in mind is that this 10-year-old child is translating for adults who are in need of assistance that don't speak english at all.
>> police, fire or medical? >> medical >> what is the exact location of the emergency? >> kasada avenue, wait... >> the exact address. >> kasada, 1280, my grandfather is uncomfortable he is like having asthma or something. >> so he is having breathing problems? >> yes. breathing problems. >> all right, thank you, and stay on the phone with me. don't hang up. i am going to go ahead and get a medic, but i need to know what is your name? >> jason. >> jason, thank you for calling are you with your grandfather? >> yes, and my mother. >> and your mother is there is too. >> how old is your grandfather? >> 70 something. does your mom speak english? >> only a little. >> okay. so a little bit. so he is in his 70s you are with him now, and is he awake?
>> yes. he is awake. >> and he is breathing, correct? >> yes. >> jason, is he completely alert? >> he completely alert? >> is he responding to you or you asking you questions and he is answering you like he normally does. >> let me check. >> okay. >> go ahead. >> he can respond. >> he can or cannot. >> is that how he normally talks to you. >> yes. >> is he having a hard time speaking? >> let's celebrate that. [ applause ] >> so, now i know that anybody of you that have worked with children in the past now how difficult it can be to speak to someone that you may not have met before on the phone, with a 10-year-old to try to keep them calm and actually get crucial and important information across to them and from them all at the same time.
and that is really what we are talking about here today and that is what you heard on the call which is why i think that this is such a big and important deal. so i actually have two certificates to present. one from the local 911 heroes award for patricia and i want you to hold on to that. [ applause ] >> because i am just warming up because we have got more. >> and i also have the certificate of honor from the board of supervisors authorizing the execution of this certificate of honor and appreciatation and public recognition of distinction and merit for outstanding service for a significant portion of the people and county of san francisco. so congratulations, once again, we thank you so much for your work. you make all of us proud. >> we are still not done. and we still have a medal to present to patricia as well.
4:57. public safety safety dispatcher received a call from a 14-year-old girl named tiane saying that she needed medical help for her mother and verified the address and her phone number and provided her with medical instructions. and stayed on the line with tanani and kept reassuring her that help was on the way. and compassionate tone helped tani remain calm and assisted her in providing assistance to her mother. unfortunately she and her family were unable to join us today but we do have this fine public servant representing the good work of the city that we are going to celebrate and we are going to take a moment again to hear the tape played so we hear a little bit of his work and what we are celebrating.
>> do you have an emergency? >> tanin >> is the bleeding stopped or still going? >> i am not sure. feeling really tired and a lot of pain. >> and so, how hold is the patient? >> how old is the patient? >> he is 32. >> okay. >> is he awake? >> i think that he is... >> okay. is the breathing completely normal? >> yes. >> is she completely alert? >> i'm not sure. >> did you say yes and is she changing color? >> no. and is there a history of heart problems? >> no. and does she have abdominal pain?
>> yes. >> thank you, dan. >> you know, one of the things that you should keep in mind is that you heard them say that they received over a million calls, a year. a lot of timeds, especially when you talk about children, the only thing that they know is to make that phone call and so that entire situation has to be dealt with by the dispatchers who have to assess the situation and provide information, usually through that child as you have seen today to provide the assistance because they are the only ones that are around until the help can get there, that is such a big deal that is part of the reason why we play you these calls so you understand on the opposite side of that call is often times when people call
this making a determination as to who is best to come and help with the situation. it is such a big deal and we don't take these lightly and it is so impressive the work that you do on a daily basis and more impressive and so i want to present this commendation as a dispatcher award for our local hero to dan wynn. [ applause ] >> and as well, and another certificate of honor for his fine work and for doing such a good job of representing his department, and it really is the work that we all strive to achieve as public employees, so thank you again, and this certificate is from the board of supervisors and one more
medal to give. >> i like to call the rest of the dispatchers up to get a picture and i would really like to thank paul henderson for doing a fabulous job today and thank you so much paul and you are wonderful and i also want to thank for the kids and supervisor avalos and coen to make the ceremony so effective. thank you so much. >> [ applause ]
6,000 hours volunteering. without that we can't survive. volunteering is really important because we can't do this. it's important to understand and a concept of learning how to take care of this park. we have almost a 160 acres in the district 10 area. >> it's fun to come out here. >> we have a park. it's better to take some of the stuff off the fences so people can look at the park. >> the street, every time, our
friends. >> i think everybody should give back. we are very fortunate. we are successful with the company and it's time to give back. it's a great place for us. the weather is nice. no rain. beautiful san francisco. >> it's a great way to be able to have fun and give back and walk away with a great feeling. for more opportunities we have volunteering every single day of the week. get in touch with the parks and recreation center so come test.