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lloyds says the move reflect our changing banking habits with many more of us moving online. millions of people across the uk are stuck in a cycle of debt, and credit cards firms must now do more to help. that's what the financial conduct authority — or the fca — has said this morning. it's published proposals that say firms need to work more closely with customers in debt, drawing up faster repayment plans. and it could, in the most extreme of cases, see credit card companies having to cancel any interest or charges altogether. joining me now is peter tutton, head of policy at step change debt charity. what does this actually mean, to be an persistent debt? that is when the credit card borrowing goes on for yea rs credit card borrowing goes on for years and years, credit cards are supposed to be short—term products, that you could use for some months, but what the fca has found, it can be ten years, even more. this is the essence of that, people stop in long—term oral and, on products not meant for that. it becomes expensive. i mentioned the most extreme proposal, ra