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ELECTRONICS 





MAG | CA R D www.ultramagicard.com 


AVALON and AVALON DUO Printer USER MANUAL 





This guide is to assist you with the set-up and use of your Magicard Avalon ID card printer. 


The printer models covered by this document include:- 


Avalon Std Printer - M9006-644E 
Avalon Mag Printer - M9006-654E 
Avalon Duo Std Printer - M9007-224E 
Avalon Duo Mag Printer - M9007-225E 





standard standard option Avalon Duo Avalon 105 & 
only Avalon Duo 105 
only 





Issue 2.00 09.02.2007 


ELECTRONICS 





MA SICARD.......... 


AVALON and AVALON DUO Printer USER MANUAL 


Index 
BeO e T ———————————————————————————————————————— 3 
sisi OCO e ——X—————————————————— 3 
fleret M GOE RT cT 3 
UM installing TNE Printer e —————————————————————————————————————————————————— — 4 
2; NEC: ——————————————————————————————————— 6 
3. Choosing the right Dye-Filmi RIDDOD..uaiiiomcce ioo hueco van aa aa aUo eua ra cava nna aA AAEE usua uec OSSS RM RUEDA 7 
A; Loading the: Dye-Filtm RID ec ———————————————————————————————— 7 
5: Choosing thé ght CárdS isc EN 8 
o- Loading e C aS can E eee ee eee eee eee 9 
7; Cleaning: VOU PIDOT ars E ———————————————s 10 
Ce Miele ia QE PM 10 
Gleaning e Easy and Riiie TU m ————————————— 10 
TE air ce les eS) esi i a Mm RT 10 
CAG ONO RE mr 11 
GU e 28 yi) coke ges 0 ei eee EDIT eer ene ene E 11 
d$ ge Big a al (ell: CENTRES rU NR 12 
8- Printer Driver SOUS iisicccce p ————————————————— 13 
PRERA T pce esis sae E———————————————————— P— 13 
The CE UNS. TaD aeres a ENRE EE eGo areas easiebecnasweesebeccnwpnceaaeieacaeonee: 15 
TEAN AC OG TAD serra E ee———————————————— 19 
HE dac-a——————————————————— 21 
9: Uninstalling (he 08/00: DIV GP e E A A 22 
10. Magicard Support TUN —————————————————— 23 
Tis TOUTS SIO ONIN esnan ———————————————————————————— 25 
p Lucii m —————————————————————————————————————————————' 27 
Limited Warranty aiio dasizit [e PR Rum 27 
13. Technical Support, Service, and Warranty Enquiries ................................eeee eee i ieeeeeeeee e iieeee eene n nnn n nsn hann nnn nasa saa s an sensa snas nnns 28 
Td CCU US Cl Ss) ooeoscuoii oben ud uod VIR EU Med Rx Mis ee case scs sip capa dup Eee cu A qa MN Mc Mm EVE MM MIU ae 29 
pow z cm — ——Á———————Á— ——— ——————————————————— eee 31 
Federal Communications Commission (FCC) Statement ............cccccccccccccccceeeeeeeeeeeeeeseeeeseceeeeesseeeeseeeeeesseeeeseeeeeeeesssaaeeeeeeeeseaaas 31 
Canadian Department of Communications StateMent................cccccccccccecceeessececeeeeeeeeeeeeeeeeesseeeeeeeeeesaeaeeeeeeeeeeeesssaeaeeeeeeeessaaaaeess 31 
EU Declaration ol OTTO IRI NR ——————————————— 31 


"2 .9, 
IDWholesaler.: 
photo identification for less 


www.!DWholesaler.com 
(800) 321-4405 


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AVALON and AVALON DUO Printer USER MANUAL 


Before Use 


Safety Instructions 


Please read all of these instructions before using your printer. Observe the markings on the rear panel of the printer. 


To prevent electric shock do not remove covers. 
Do not attempt to service the printer yourself. 


There are no user serviceable parts inside. In the event of malfunction, refer servicing to your nearest Ultra Electronics 
Service Center. 

Use only a power source within the limits marked on the rear panel label. 

Take care not to spill any liquid on the printer. 

Ensure that the power supply cord is not longer than 6 feet (2 metres) and includes a properly grounded connection. 

If using this printer in Germany: 

To provide adequate short-circuit protection and over-current protection for this printer, the building installation must be 
protected by a 16 Amp circuit breaker. 


Bei Anschluß des Druckers an die Stromversorgung muß sichergestellt werden, daß die Gebaudeinstallation mit einem 16- 
AUberstromschalter abgesichert ist. 


Warnings, Cautions and Notes 
Throughout this guide and in text on the CD, the following conventions are used to identify important information. 


WARNING - Warning messages indicate where personal injury could result from not following the correct procedures. 

CAUTION - Caution messages indicate where damage to equipment could result from not following the correct 
procedures. 

NOTE - Notes convey important information that is identified within the text. 


When Handling the Printer 
Avoid touching the thermal printing edge of the thermal printhead. Grease and contamination will shorten its life. 


Before transporting the printer, remove the dye film and card hoppers. 
Pack the printer in its original packaging. 


If you have a problem with the installation or operation of your Magicard printer, please first recheck to ensure that you have 
followed the instructions given in this guide and on the CD ROM. 


We also recommend that you visit our website www.ultramagicard.com where additional FAQs and technical support 
information is available, and a ‘contact us’ email form to report any problems. 


About this quide 


The information contained in this guide is subject to change without notice. 


Ultra Electronics Limited shall not be liable for errors contained herein or for incidental or consequential damages in connection 
with the furnishing, performance or use of this material. 


This document contains proprietary information belonging to Ultra Electronics Limited and may not wholly or partially be copied, 
stored in a data retrieval system, disclosed to third parties or used for any purpose other than that for which is was supplied, 
without the express written authority of Ultra Electronics Limited. All rights are reserved. 

Magicard® is registered as a trademark with the United States Patent and Trademark Office, Reg. No. 2,197,276. 


The HoloKote™ feature of Magicard® printers is protected by US PATENT No: 5,990,918 and by European PATENT 
SPECIFICATION EP 0 817 726 B1. 


Microsoft and Windows are trademarks of Microsoft Corporation. 


Copyright 2006 Ultra Electronics Limited. 





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AVALON and AVALON DUO Printer USER MANUAL 


1. Installing the Printer (copy of the QuickStart Guide) 





Unpacking 


Avalon Printer Hopper and Stacker 

















Consumables 


Cleaning Cards & Roller Dye Film and Cards 


Power Cable 


Printer location requirements 


e Sufficient space for: 


USB Cable 











Attach the card output 
stacker 


- opening the top cover 
- cable access at the rear. 
- allowance for air circulation. 
* An adequately ventilated dust free room. 
* Access to a properly grounded power supply. 


* Ambient temperature +10 to 30 degrees C. 
* Relative humidity 20 - 70%. 
* Protection from direct sunlight and 


Note: To complete installation and begin 
Using your printer you will require a roll of 
Magicard dye-film and cards (not included): 


chemicals. 


Attach the Card Feed Hopper 


. Open a clean pack of cards and make sure they 
are not sticking together. Load the cards into the 
feed hopper. Avoid touching the card surfaces 
because finger marks can effect image quality. 

Note: When using magstripe cards, 
ensure the stripe is on the right and 
underneath when viewed from the front. 

2. Tilt the loaded hopper back as shown, and lower 
gently into the receptacle at the rear of the 
printer. You will be able to lower the hopper 
about an inch (25mm). 

3. At this point, tilt the hopper forward to the vertical 
position and lower all the way down until the 
hopper is completely within the body of the 
printer. 


Install the dye film 


. Open a new roll of dye film. 


. Place the loaded spool into the rear clips and press it into place. The 
orientation is correct when the bar code on the end of the spool to 
the left hand side when viewed from the front. Rotate to make sure 
that the slot engages with the lug. 


. Place the empty take up spool into the front clips, 
and adjust the film tension so that the film is 
lying flat and straight between the two spools. 

. Press the top cover down until it clicks into the 
closed position. The printer will automatically 

recognize the type of film that has been loaded. 


* Protection from abrupt temperature changes. 


Insert the card collection stacker into the 
aperture in the front panel and hook into 
place. The stacker can hold up to 50, 30mil 
thick cards, after which it should be 
emptied. The printer can be operated 
without the stacker if you wish. 


Prepare the cleaning cassette 


Press down on the top cover, operate the top cover 

release catch and open the cover. First remove the 

white tape holding the black plastic cleaning cassette. 

Grip the handle between finger and thumb, then push 

and release the cleaning cassette. Remove the 
orange tape and protective layer 
from the disposable cleaning 
cassette roller. 
Note: This is a good time to familiarise yourself with 
the way that this automatic cleaning system is 
designed to operate. 
Finally replace the cleaning cassette by inserting the 
roller shaft into the U shaped guides and clicking 
into place. 


Plug in the printer 


Make sure that the printer is turned Off, i.e. the On/Off button is slightly 
protruding from the front panel. 


Plug the power supply lead provided into the 
Socket on the rear panel of your printer, and 
the other end into a properly grounded 
electrical outlet. 





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AVALON and AVALON DUO Printer USER MANUAL 


n to Page 6 for full instructions on hc 
e Printer Driver 


)n a card, and feed it to the card output 

This indicates that all is well with the 

.e. cards loaded, dye film loaded, power 
id lid is closed. 





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2. Installing the UltraDriver 





Important - Make sure the printer is switched off. ni... ioe 


oooh, 
a 







2. Load the driver CD ROM into the PC you have connected to the printer. 
If the CD does not run automatically, click the start button, then click 
on "run". Type “D:\autorun” (where D is the drive letter for your CD 
drive), then press the return key. 















The driver CD 'Splash Screen' will appear. 


Select your printer model — Avalon or Avalon Duo. T 





Web Site 


3. Select the "Install Software" option nalta Driver 


Install Driver 


Install Magicard Support Utility 





Front Page 


—m— — 






Install Acrobat Reader 7.0 


4. Then select the "Install Driver" option 


The driver installation will begin and the driver 
installation window will open 


Available PlatForms 


Windows 2000/XP/2003 






b. Click ‘Next >’ on the ‘Available Platforms’ screen. 


Ready to Start Copying 


Setup is now ready to copy the Files For the Printer Driver. 


6. Click ‘Next >’ to start copying the driver files. Then wait while the USB driver 
files are installed and registered. 


Printer: Magicard Avalon 


Port: NJA 


Please press Next > to continue, 





8. At the "Installation Successful" window — click ‘Finish’. ea INSTALLATION SUCCESSFUL 


9. Make sure the printer is connected via the USB cable to your m M cae 
PC. Then switch ON the printer. SECRET E MR Sd ene DDR In Sen 
There will be a short delay while the printer initializes. 

Then Windows will detect the printer via the USB connection 
and will complete the installation. 












à Found New Hardware ^ 

e  |tis recommended that you test the new driver 
installation by printing a Windows Test Page from the 
‘General’ tab of the Printer Driver Properties — the 
Windows Logo should be printed in the centre of the 
card. 






Magicard 
i Found New Hardware = ^ 


Magicard Avalon 







J) Found New Hardware x 
Your new hardware is installed and ready En use, 


(To configure the new Printer Driver's settings please see Section 8 — 
Printer Driver Settings — for a detailed explanation of each setting). 


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AVALON and AVALON DUO Printer USER MANUAL 
3. Choosing the right Dye-Film Ribbon 





AV1 dye-film is the appropriate choice for colour printing 

LC1 dye-film can also be used for colour printing. 

LC8 dye-film, for the Tango 2 models only, is more economic when printing in colour on one side and 
black on the other. 

LC6/LC3 dye-film - where cost is critical, monochrome printing is a fraction of the cost of colour printing. 


Magicard Colour Ribbon 


The table below is a quide to selecting the best dve-film to use for any intended application. 


Your 
Printer 


Full Colour 350 one side only YMCKO M9005-751 
Full Colour 250 one side only YMCKO M9006-566 


Monchrome: 

Black M9005-753 

Hed M9005-753-1 
Blue M9005-753-2 
reen 1000 one side only M9005-753-3 
Gold M9005-753-5 
Silver M9005-753-6 
White M9005-753-7 


Black & Black & Overcoat — 600 one side only | KO | M9005-756 - | M9005-756 - 756 


Colour front & Black back Eu | ice 300 front & back YMCKOK M9005-758 
Colour front & color back 175 Front & Back YMCKO M9005-751 


Ribbon Panel Layout Key: Y=yellow, M-imagenta, C=cyan, K=resin, O=overcoat (No Color) 


4. Loading the Dye-Film Ribbon 


1. Open the top cover by pushing down on it and operating the release catch on the top of the printer. 


Magicard 
Avalon 


Magicard 
Avalon 
Duo 








2. Remove the used dye-film by gently pulling both spools upwards until disengaged from the clips. Take care not to bend and 
break the clips. 


3. Open a new roll of dye-film. 
4. Place the loaded spool into the rear clips and press it into place. The orientation is 
correct when the barcode on the end of the spool is on the left. Rotate the dye film roll 


to allow the core to lock into position. 


5. Place the empty take up spool into the front clips, and adjust the film tension so that 
the film is lying flat and straight between the two spools. 


6. Gently close the top cover until it clicks into the closed position. The printer will 
automatically recognize the type of film that has been loaded and move it to the 
correct printing position. 





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AVALON and AVALON DUO Printer USER MANUAL 
5. Choosing the right Cards 





Card Material 


Not all white plastic cards are the same. For best image quality always use high quality video grade PVC cards. 

Pure PVC card stock or laminated PVC/polyester cards are available. The latter are more durable and better suited to 
heavy use and heat lamination when required. For access control and smart card applications, your dealer should provide 
the appropriate type for direct to card printing. 

For good consistent results, stick to a single variety of good quality cards, such as those available from your Magicard 
dealer. 





Card Size: 
e Standard (CR80) = 3.375" x 2.125" (86.5 mm wide x 53.98mm high). 


Card Thickness: 
e Minimum - 0.020" ( 0.51mm). 
e Standard - 0.030" ( 0.76mm). 
e Maximum - 0.063” ( 1.60mm). K 





To obtain good quality prints the card must be: 
e Glossy white. 

Free from dirt and grease. 

Free from surface contamination. 

Free from pits and bumps in the surface. 

Free from burrs at the edge of the card. 

Completely flat. 


Printable Area of the Card 


Both the Rio and Tango printer offer high quality edge to edge (full bleed) printing. Thus the surface of the card may be 
printed edge to edge. 

Dye cut PVC cards typically have an edge roll off (bevel) which can result in a fine white line around the edge of full bleed 
printed cards. 

When setting up your card design using your graphics software on your PC, you should use a maximum page size of 1026 
pixels (3.45"/87.5mm) x 642 pixels (2.13"/54mm). 


Self-Adhesive Cards 


We recommend only self adhesive cards supplied by Ultra Electronics via your Magicard dealership. There are many 
different types of self-adhesive cards. Thorough investigation and testing has shown that poorer quality or incorrect card 
types will cause problems in the printer. These problems range from poor image quality, failure to feed from the card 
hopper and dye-film being cut through to cards getting jammed in the roller mechanism. 


Contact Chip Cards 


Smart cards must conform to the ISO 7816 specification, with the chip contacts being below the surface of the card. It is 
unwise to print graphics or text directly adjacent to the chip as image quality may be affected. 


Contactless (Proximity) Chip Cards 
Proximity cards must be completely flat with no sign of the chip or antenna being visible in the surface of the card. 





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AVALON and AVALON DUO Printer USER MANUAL 


6. Loading the Cards 





1. Lift the card feed hopper vertically until significant resistance is felt, then tilt it backwards until it 
comes to a stop at an angle of about 30°. 


(If it is necessary to completely remove the card feed hopper for any reason, simply lift it again 
while it is held at this angle.) 


2. Open a clean pack of cards. 
(Ensure they are not electro-statically charged and sticking together). 
Avoid touching the card surfaces as finger oils will degrade the image quality. 


3. Tilt the hopper forward to the vertical position, and lower all the way down until it is completely 
within the body of the printer. 


(For loading Mag Stripe or HoloPatch cards see box on the left.) 


Loading Magnetic Stripe Cards 
Make sure the stripe is on the right and underneath when viewed from the front of the printer. 


Loading HoloPatch® Cards 


The standard position gold foil patch on the cards should be on top, and on the right-hand 
side when viewed from the front of the printer. 


Loading Infra-Red Barcode Cards 
The black edge must be on the right-hand side when viewed from the front of the printer. 





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7. Cleaning your Printer 





Cleaning is Important 


e The most important thing you can do to ensure card print quality and the ongoing 
reliable operation of your printer is to perform regular cleaning cycles to remove dust 
and debris from the print rollers. 


Plastic cards attract dust. Dust then gets ‘printed’ into the card surface causing unsightly 
blemishes and possible damage to the printhead. 


Your Magicard printer has built-in cleaning rollers to remove dust from the card stock. These 
rollers need to be cleaned periodically to remove the dust and debris accumulations. 


Cleaning is Easy and Inexpensive 
If you have not already done so, order a cleaning kit — see the ‘Cleaning Supplies’ box on the next page. 
e Aclean printer produces better quality cards, as dust and dirt are not present when the card is being printed. 


e A clean printer is much less likely to require factory maintenance, and the print head in your printer will last for many years 
of normal use. Remember, large particles of dirt can damage the printhead. 


e Magnetic encoding suffers when rollers are not clean. 


The Magicard Cleaning System 


There are three main parts to your printer's cleaning system - a Cleaning Card, a Cleaning Roller and a 
Cleaning Pen: 


1. You use a Cleaning Card to remove dirt from the print path. This should be used after every 250 
prints (every time you replace your ribbon). If you print only a few cards a day, we recommend 
that you clean the printer more often. 


2. There is a disposable Cleaning Roller in the printer, which should be replaced after every 1000 
prints (roughly after using 4 rolls of ribbon). 


3. There is also a Cleaning Pen, which is used to clean the printhead. We recommend you use this if any lines are seen on 
printed cards. 


To clean your printer, follow the three main steps below. 





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AVALON and AVALON DUO Printer USER MANUAL 


Cleaning Supplies 


Three cleaning cards are bundled with each new Avalon printer. You can purchase additional cleaning kits, which include 
cleaning cards, rollers and pens. 


Cleaning Kits for Europe, Middle East, Africa & Asia 

e Part ££ M9005-761 - 10 cleaning cards, 5 rollers and a cleaning pen. 
Cleaning Kits for North and South America 

e Part # N9005-761 Medium - 10 cleaning cards, 3 rollers, and 2 cleaning pens. 
e Part ££ N9005-761 Large - 20 cleaning cards, 6 rollers, and 3 cleaning pens. 





Step 1. Every 250 Prints or Sooner - 
Using a cleaning card 


We recommend that you clean your printer using a cleaning card after every 250 prints or each time you replace the dye-film. 
You should do this more often if you print only a few cards a day. 


To clean the card feed mechanism: 
e The printer must be switched ON. 
e. Remove the card hopper and open the top door (the red light comes on). 


e Ensure the dye film is not touching the base of the printer inside. If it is, take up the slack by winding the supply spool 
backwards or remove the dye film before starting the cleaning cycle. 


e Take afresh cleaning card from its packaging. 


e Insert the narrow end into the card feed slot (picture 1). 





e Press the black button on the back of the printer (located above the USB connector). 
The card is drawn into the printer (picture 2) and then ejected. Repeat this several 
times with both sides of the same card. 





e To ensure that the rear feed rollers located under the card hopper 
are thoroughly cleaned, set the printer to its cleaning cycle, and 
instead of inserting the card, simply hold it against these rollers 
(picture 3). 





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AVALON and AVALON DUO Printer USER MANUAL 


Step 2. Every 1000 Prints - 


Changing the cleaning roller 





There is a cleaning cassette inside the printer which holds a cleaning roller (picture 1). 
We recommend that this roller is replaced after every 1000 prints, or sooner if it looks 
dirty. 


You re-use the cassette, and you replace the roller within it. 


To replace the cleaning roller: 
e Switch off your printer. 


e Open the top cover. Locate the black cleaning cassette towards the 
rear of the internal compartment. 


e Toremove the cleaning cassette, hold it between thumb and 
forefinger by the tab on the top of the cassette (picture 2). Push down 
lightly on it, and then lift it out. 


e You now have the cassette and roller assembly out of the printer. This is a two roller 
assembly. The bottom roller is permanent and the top (larger) roller is disposable 
(picture 3). 


e Remove the used roller from the cassette (picture 4). 


e Take a new roller and remove the protective white cover from around the 
roller. 


e Insert the new roller into the cassette, ensuring that the roller is ‘sprung’ in 
the cassette. 


e Insert the cassette back into the printer ensuring it is seated correctly. 


Step 3. Cleaning the Printhead 


You should clean the printhead if any lines are seen on printed cards. 


To clean the printhead: 


e Use the special printhead cleaning pen from your Magicard printer cleaning kit. See 
‘Cleaning Supplies’. 


e Open the printer and draw the pen several times across the length of the printhead. 





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8. Printer Driver settin 





To access the Printer Driver Settings :- 


cJ My Documents 
On the PC, go to "Start" >> 
"Printers and Faxes" 


^ 
4) My Recent Documents > 


Right mouse click on the Magicard 
Avalon printer and select the 
- dini nis "Printing Preferences..." option. 


*J My Network Places 


e My Pictures 


Control Panel z mS 
Documents 
Set Program Access and 

Defaults | Magicard Avalon ü 


e Printers and Faxes Open 


9) Help and Support Set as Default Printer 
pP Search Printing Preferences... 


17 Run... se Printing 
Bete Solution Center Rig ht Click 7 ing... 


All Programs > Use Printer Onine 


Log Off Shut Down P" d Enable Status Monitor 


E Ean sc Run Status Monitor 


Create Shortcut 
Delete 
Rename 


Properties 





The Printer Tab 


=Æ Magicard Avalon Printing Preferences 


Shows which model of printer you are using by displaying a picture and the 


pn, 
Printer | Card Front | Card Back | Advanced | Save/Restore 
model name. sd cont | Sav 


oe | | 
E Magicard Avalon Printing Preferences 4 lualon Duo 
= a Model 

Printer Card Front | Card Back | Advanced | Save/Restore The Printer Tab will display a diagram al Eae - 


== MAGICARD showing which card dimensions are = 
—— A | ta compatible with your printer model, and [Card Front Ony | 


displays the Printing Options that are Printing Options 


pli related to your printer model. 1 m Number of Copies ^1 X 
M 











[| Hand Feed Y (Xx Y) 


Duplex Printing | 1016 x 642 Pixels 


3.375 x 2.125 Inches 


| {Front Or Y | [^ Magnetic Encoding: Encode Only 
inti I j 85.6 x 54mm 


Printing Options Printing Options include :- [^ Magnetic Encoding: Verify py Application determines 
TLS] Number of Copies a z ^ Duplex settings (Avalon Duo only), orientation 


cen | Number of Copies, Hand Feed, Wem | 
ibis | ERES n Magnetic Encoding Verify and Encode | 


3.375 x 2.125 Inches 
Un rint d Only. Cx] [cancel] [App | 
[ Magnetic Encoding: Verify 5 Application determines 
orientation 


About | Help 











[ Magnetic Encoding: Encode Only 














The individual settings of the Printer Tab are explained in detail below. 





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Printing Options: 


Number of Copies: - ij 
Controls the number of times the image is printed when you at ating sa 7 | J l 
send a card design to the printer, for example if you set the 1 [.] Number of Copies F X —— — —. 
number of copies to ‘5’ and send a single card design to 
print, the printer will produce 5 identical cards. The default | Hand Feed H (Xx Y) 


i ion is ‘1’. l , 1018 x 642 Pixels 
Mele OPIS OPEENS | Magnetic Encoding: Encode Only | | 3.375 x 2.125 Inches 


85.6 x 54 mm 


Hand Feed: | | | Magnetic Encoding: Verify Application determines 
When enabled, the printer will accept cards fed by hand into orientation 


the front entrance of the printer instead of feeding cards 
from the card hopper at the rear of the printer; this option is 
disabled by default. 


Magnetic Encoding: Encode Only: 
This option will enable the user to carry out magnetic encoding from a badging application without printing the associated 


image, this is useful for encoding cards that are already in use. No dye film will be used. 


Magnetic Encoding: Verify: 
When enabled, the printer will self-check (verify) all magnetic encoded cards prior to printing the image - to ensure that 
encoding has been successful. 
Any unsuccessful cards will be re-encoded up to 3 times. If still unsuccessful, the card will be rejected and the printer will 
give an error message. 
Performing verification will increase the time to print but it will improve encoding reliability. In the interest of speed this option 
is turned off by default. 


Application Determines Orientation: 
Almost all software applications provide the user with options to determine page orientation - landscape or portrait - when 
printing. 
If your application provides these options — leave the Application Determines Orientation box ticked. 
If your application is one of the few that do not provide these options — untick the box and choose your desired orientation in 
the Card Front or Card Back tabs of this driver. 
(Tip: the orientation options can usually be found in the ‘page setup’ or ‘badge design’ sections of you software application) 





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AVALON and AVALON DUO Printer USER MANUAL 
The Card Front & Card Back Tabs 


& Magicard Ayalon Printing Preferences 


Printer| Card Front Card Back | Advanced | Save/Restore 
Colour Format 


C Monochrome [K Only) 


Use the Card Front and Back tabs to determine how the front and back of a printed : 
card will be produced. There are a variety of options that will allow detailed | EE 
customization of ID cards - the colour format of printed images, overcoat security Security 

options, and orientation of the printed images. TUI ON Overcoat Options — | 


iv HoloKote® 
[ HoloPatch® [ SecureShield™ 


Find out more about HoloKote® 


Card Orientation 


C 


s [^ Rotate 180° pee 


Colour Format 


There is a small picture of two parrots, this shows the 

effects the selected colour format will have on the printed | 

images"; if the picture of the parrots is in colour you have T | C Colour with Composite Black [Y MC] 
your printer setup to print full colour images, if the parrots 

are black and white then your printer is setup to print in | 

monochrome only. C Monochrome [K Only] 


Colour with Composite Black (YMC): | Black Options | 


When enabled you will be able to print full colour images, 

and any areas of your card design that are black (RGB 

value 0,0,0) including black text and barcodes will be 

printed with Composite Black. 

This means that black areas are printed using a combination of the Yellow, Magenta and Cyan colours from the dye-film 
ribbon. Use this option if you are printing an image that contains photographs with black areas and your design does not use 
much black text and you want to keep your printing speeds as fast as possible. 


Colour with Resin Black (YMCK): 
When enabled you will be able to print full colour images, and any areas of your card design that are black (RGB value 0,0,0) 
will be printed either as a composite of the 3 colour panels or directly from the resin black panel. 
There are a number of Black Options available for the user to select which parts of the image should be printed with the 
resin black panel - these options should be experimented with, as both the definition and intensity of the black can be 
varied. Use this option if your card design uses barcodes and/or a lot of black text. The printer will use the resin panel to 
produce crisp and clear barcodes and text. 


Monochrome (K Only): 
This option must be selected if a monochrome dye film (LC3) is being used. 
When enabled, all images will be printed in the single colour resin. Use this option if you want to photocopy your card 
design, or if your card design only contains black objects and text, or you are using a Resin-only dye film and you want a 
fast and economical print cycle. 


Black Options button: 
Click on the Black Options button to configure how your printer handles the printing of designs that contain black (with a 
RGB value of 0,0,0). Advanced black options are not available if your colour format is set to Colour and Composite Black 
(YMC). 





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AVALON and AVALON DUO Printer USER MANUAL 


Security: 


Print Overcoat: 
When enabled, a thin transparent layer of Overcoat will be 


applied to the card design at the end of the printing cuui 
process. This overcoat protects the printed image from w^ Print Overcoat ' 
i : l ! Overcoat Options 
fading and scratching. Applying overcoat to a card design | HolKote® 
does not add any more cost to the printing process, and it is 
enabled by default. If it is disabled you will be warned | HoloPatch® |  SecureShield " 
about removing the protective layer, the only benefit of | 
disabling Overcoat is a minor increase in print cycle speed Find out more about Holok.ote® 


but it is not recommended due to the loss of protection. 


When Print Overcoat is enabled, the areas of the card that are protected by overcoat can be configured by clicking on the 
‘Overcoat Options’ button. 


HoloKote™: 
When enabled, an anti-copying watermark is printed across the entire card surface in a 4 x 6 grid (24 evenly spaced icons 
that are 158 x 149 pixels in size). This watermark becomes visible when the card is viewed at an angle. The patented 
HoloKote™ anti-forgery card protection eliminates the threat from fake IDs and is standard on all Avalon printers. There 
is no additional cost involved in printing HoloKote cards. 


HoloPatch™: This option is not available in the Card Back tab. 
HoloPatch should only be enabled when you are printing on special HoloPatch cards - these have a blank holographic foil 
patch in the top right corner of the card. When enabled, one of the HoloKotesecurity logos is highlighted by the highly 
reflective gold 'super-diffuser' patch, making the logo clearly visible under all lighting conditions. HoloKote™ with 
HoloPatch™ has a similar appearance to credit card hologram patches. 


tis T ks 


GESTEN TUDO 
, di 


An example of a card with HoloKote™ + HoloPatch™ enabled: 





To learn more about these security features please visit the 
Magicard website: 


http://www.ultramagicard.com/products-advantages-security.html 


SecureShield™: This option is not available in the Card Back tab. 
Warning: this option should only be enabled if you use a laminator in conjunction with your regular printer, if you 
do not use a laminator then you should leave this option disabled. 
SecureShield will perform in a similar way to HoloKote in that it will print a 4 x 6 grid of graphic icons onto the card, but 
unlike HoloKote it will not print the overcoat between the graphics, this is done so that the HoloKote watermark is clearly 
visible through the laminate film and so that the laminator film on the Sicura can stick to the printed card more effectively. 


Card Orientation: 


Landscape/Portrait: Card Orientation 
These options will be disabled if the Application Determines 
Orientation selection is ticked in the Printer Tab. (^ 
If your software application is one of the few that does not provide | Rotate 180° 
the user with options to determine page orientation (landscape or g 
portrait) when printing. — untick the Application Determines 
Orientation box and choose your desired orientation here in the 
Card Front or Card Back tabs. 
(Tip: the orientation options can usually be found in the ‘page setup’ or ‘badge design’ sections of you software application) 


Rotate 180°: 
When selected, the card design will be rotated by 180° when printed onto the card. This option is deselected by default. 





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AVALON and AVALON DUO Printer USER MANUAL 


Black Resin Options: 








Halftoning (Monochrome Only): 
If printing with Monochrome dye-film ribbon, you first must select the EIES iS RTT ETE erent 
Monochrome (K Only) option in the Card Front/Card Back tab; this Halftoning (Monochrome Only] 
enables these Halftoning options. i" "a 
There are two Halftoning options available — they determine how the ‘a A 
printer driver translates colour images into black and white. Select i di 
the option that works best with your card design, if your card design 
has two colours only (black and white only) then changing the 
Halftoning options will not have an effect. Error diffusion is the default 


and recommended option as it produces the best results. e Pe napin 


All Black in image is printed with: All Black in image is printed with: 
This option enables the user to select which of the black parts of the User Configurable Exceptions: 
image should be printed with the resin black panel. They should be TA eee cat 


experimented with, as both the definition and intensity of the black 
can be varied. 

By default all black objects will be printed in Resin Black except 
areas of black in pictures. Lancel | Help 
It is not recommended disabling the ‘Pictures use YMC only’ option 
if your card design has photographs on it. 


- 


It is possible to configure whether objects such as barcodes and text are printed using Resin Black or Composite 
Black, to do this, select YMC in the ‘All Black in image is printed with:’ drop down list. 
Three options will be enabled: 


Mono bitmaps use K-Resin: 
Mono (monochrome) bitmaps are pictures formatted to contain only JPR snnenedie RII: 
black (RGB value of 0,0,0) and white (RGB value of 255,255,255). Bises rre 
Many ID badging applications generate barcodes as monochrome EE D 
bitmaps, so when enabled, barcodes will be printed in resin black. ICT 
This improves clarity and makes barcodes easier to read with 
conventional barcode scanners. 


Black Text uses K-Resin: 
When enabled, all black (RGB value of 0,0,0) text in your card design 
will be printed in Resin Black. This improves clarity and is highly 
recommended if your card design uses black text or ‘True Type’ Al Black in image is printed with: O ~ | 
Barcodes. This option is enabled by default. 


Black Resin Options 


User Configurable Exceptions: 


[^ hdl lf Black Text uses K-RHesin 


Black Polygons use K-Resin: 
When enabled, all black (RGB value of 0,0,0) Polygons (simple | Mono bitmaps use K-Hesin — iv Black Polygons use K-Hesin 
shapes such as squares, triangles and rectangles) in your card 


design will be printed in Resin Black. This improves clarity and Eancel | Help 


contrast of the polygons. This option is enabled by default. 





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Overcoat Options: 


By default the printer will print the transparent protective overcoat layer over the entire surface area of the card. The 
Overcoat Options window provides advanced controls for customising the size and position of the area covered, and to 
insert ‘holes’ (of no overcoat) into that overcoat area. 


Overcoat Area Selection: Overcoat Options - Front 
When enabled, the User Defined option gives access to the 
overcoat area definition window; click on the ‘Define’ Button to 
access these options. (See below for how to define areas & holes). 


- Overcoat 4rea Selection- 


Overcoat Holes: 
An overcoat hole is an area on the card that will have no Overcoat Holes 
overcoat printed on it. f Bo Hale € Chip Normal 
A variety of pre-set Overcoat Holes can be selected for use with 
magnetic stripe and smart chip cards. (The holes will conform 
to the ISO standard positions). © Magnetic Stripe Wide C UserDefined Define | 
Alternatively, the User Defined option provides advanced 


controls for creating customised overcoat holes, click on the Cancel | Help 


‘Define’ Button to access these options. 


t^ Magnetic Stripe Normal t^ Chip Large 


Overcoat - Define Areas & Holes: 


User Defined Overcoat Areas & Holes are created by entering the size and position of the coverage area or hole. It is 
possible to define up to 2 Overcoat Coverage Areas and up to 2 Overcoat Holes, these will appear in a preview window in 
the right hand side, Areas will appear as Grey polygons and Holes will appear as Black polygons. 


Defining a custom coverage area (or hole): 

1) Select one of the available Profiles from IQ EETECEPUS EIS 
the list on the left side of the window - its 
details will be displayed on the right side Front Area 1 
along with a preview. evi ea 


Front Hole 1 Height 
Frant Hole 2 z 
Define the size (height and width) of the o 5 | daB 


required coverage area (or hole) and it 

will be displayed as a rectangle in the Width 

preview window - use this rectangle to - 

gauge the height and width values 

correctly. 1015 


Move the rectangle to the required 
position. Positioning is based on a grid 
reference using an X (left/right) and Y 
(up/down) axis and moving in units of Cancel | Help 
pixels (Tip: there are 11.8 (approx. 12) 

pixels per millimetre (mm)). Use the 

preview as a guide while 

increasing/decreasing the X and Y values. 


(11.8 Fisel: per mm] 





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AVALON and AVALON DUO Printer USER MANUAL 


The Advanced Tab: 


The Advanced Tab allows the customization of some of the advanced technical settings related to colour correctness 
and image positioning on the printed card. 


Colour Control: E Magicard Avalon Printing Preferences 
The Colour Correction options provide software 'Gamma Curves' to 
correct for different characteristics of thermal printheads and dye-films. 
Three choices are available - None, Gamma 1, and Gamma 2. It is i 
recommended that the setting is left on the default Gamma 1 option core ayaa M 
(which gives more accurate colour reproduction). 


. Colour Adjustment 
Colour Adjustment: _ Colour Austmert | 


To change the colour strength of a printed card, or its brightness, 
saturation or contrast, click on the ‘Colour Adjustment’ button. 


Printer | Card Front | Card Back | Advanced | Save/Restore 


Colour Control 


Other Settings 


Printhead Power | 
Printhead Power: 


Changing the Printhead power will increase or decrease the density Printhead & Image Positions | 
of the colours that are printed on the card, to access the Printhead 
Power options click on the ‘Printhead Power’ button. 


Printhead & Image Positions: 
To alter the position of the printed image on the card or add / remove 
white borders on a printed card design, click on the ‘Printhead & 


Image Positions’ button. 


Advanced Colour Options: Advanced Colour Options 


The Advanced Colour Options provide controls for fine tuning the 

colour output of the printer. The card design can de darkened, 

lightened, made brighter or appear faded, even specific colour 

levels can be adjusted by changing the position of the colour 

strength sliders. 

The preview picture at the top of the window will show the results of Colour Control 
any adjustments. a: 
Brightness X i 
Note: All colours in an image design are a mixture of red, green 
and blue (RGB). So any change in the strength of one of these 3 
colours (RGB) will affect every colour that is composed using S aturation 
the changed colour, so the results may not be as expected; for 

this reason it is recommended that colour control and colour - Colour Strength: 
strength sliders remain at their default settings. 


Contrast 


perc | ien 





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AVALON and AVALON DUO Printer USER MANUAL 


Printhead Power: 


These options provide control over the degree of printhead ‘heating’ power applied to the cards and dye-film ribbon during 
the printing process. 





Printhead Power 


Yellow, Magenta, Cyan (YMC): | | | ERU EON 
An increase or decrease in the YMC Power will result in an increase or : 


Bacon esc oaa oce condado coc ooo conce eoo ood ose ooa E 


decrease in the colour density — images will be darkened or lightened. Black Besin 
= — 
Black Resin: mm Moet ee 
Overcoat 


An increase or decrease in the Black Resin Power will result in an | 
increase or decrease in the 'boldness' of black text and barcodes. ND QM i C OK DD UID 


Tn 


TE 
n3 


kb 


Overcoat: 
An increase or decrease in the Overcoat Power will result in an increase 
or decrease in the visibility of the HoloKote anti-forgery images. 
Caution: Very low Overcoat Power settings can cause side effects such as card images fading over time, and also negate 
the HoloKote® anti-forgery card protection system. 


Caution: Very high settings of any of these Printhead Power sliders can cause side effects such as incorrect or distorted 
colours, breaking of the dye-film ribbon, and even damage to the thermal printhead. 


Tip: In the event that the dye-film ribbon breaks due to over-heating, it can be repaired using Adhesive Tape; attach the 
broken section together and then wind up the black take-up spool by hand for roughly two full turns. Then, before printing 
again, turn the printer off and back on again and reduce the Power settings so the dye film does not break again. 


Image Position: 
The Image Position options enable the user to make small adjustments to the position of the printed image on the 
plastic cards - this can be useful for eliminating unwanted white borders. All adjustments are with reference to the card 
viewed in landscape. 


Up/Down: 
Slider moved upwards: the image will move upwards on the card. Image Position 
Slider moved downwards: the image will move downwards. | 


The adjustment is calibrated to: 12 steps = 1mm (approx). | qup SRE eS UNUM 
Image End: | EEO RM. 


Slider moved left: the End of the Image will move left (closer to the end eee ONO 


of the card). 

Slider moved right: the End of the Image will move right (away from the 

end of the card). JE 

The adjustment is calibrated to: 12 steps =1mm (approx). ea 
Note - The Image Start is unaffected. e ee 
Caution: Moving the Image End slider too far left can result in the image | | $ 


being printed beyond the end of the card — this will cut the dye-film ribbon. 


Image Start: 
Slider moved left: the Start of the Image will move left (away from the 
start of the card). 
Slider moved right: the Start of the Image will move right (closer to the 
start of the card). 
The adjustment is calibrated to: 10 steps = 0.1mm (approx). 
Note - Any movement of the Image Start position will have a corresponding effect on the Image End position. 
Caution: Moving the Image Start slider too far right can result in the image being printed beyond the start of the card — this 
will cut the dye-film ribbon. 


Tip: In the event that the dye-film ribbon breaks due to printing beyond the edges of the card, it can be repaired using 
Adhesive Tape; attach the broken ends together and then wind up the black take-up spool by hand for roughly two full 
turns. Then, before printing again, turn the printer off and back on again and change the Image Position settings so the dye 
film does not break again. 





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AVALON and AVALON DUO Printer USER MANUAL 


The Save & Restore Tab: 


The Save & Restore Tab is used to save your driver settings to a file, restore the settings from a file, or restore the settings to 
the original defaults. 
If you change your driver settings it is recommended that you save these settings to a file, doing so will allow you to: 
e Backup and restore your driver settings 
- . |n case your driver is updated 
- . |n case your driver settings are changed 
- . |n case your driver is re-installed 
e Migrating your driver settings to other PC systems 


e Create driver settings profiles for your card designs 
= Magicard Avalon Printing Preferences 


| Printer | Card Front | Card Back | Advanced | save/Hestore | 


— Save and Restore Settings 


The Save & Restore Settings: 


Restore Settings from File: 
This button is used to load ‘Settings Files’ (files with an .MDS 
extension). These contain driver settings that have been saved using 


the Save Settings to File button. cy ce | 


Save Settings to File: 
This button is used to save the driver settings to a file with an .MDS 
extension. This allows for the backup of driver settings in case the felts Decus 
driver is uninstalled or updated, and has a variety of other possible 


advantages such as sharing driver settings between computers 
and creating driver profiles for different card designs. Restore Factory Defaults | 


Restore Defaults: 


Restore Factory Defaults: Credits 
This button is used to reset all the settings in the driver to their 
original default settings. Be sure to back up your driver settings if you — 
want to keep a record of them, this can be done by using the Save Appl 
Settings to File button. 
Note - The driver will ask for confirmation before going ahead with the 
restore. 


Help 





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AVALON and AVALON DUO Printer USER MANUAL 


9. Uninstalling the UltraDriver 





To delete the UltraDriver:- e Then select “Add or Remove 
Programs” 


e On the PC, go to “Start” >> 
“Control Panel” 





n, My Documents E Control Panel 












(12) My Recent Documents > File Edit View Favorites Tools 


N My Pictures b ead A DA A = p ' 
Computer v i ed 3 d i : E : Classic view 


Address ie Control Panel 

















y Network Pla 















ag Control Panel De M A 
ee " S. Accessibility Add Hardware Administrative 

: Switch to Category Options Remove Tools 

bs Defaults Pr ograrms 

t Printers and Faxes EN E 7 

See Also 
Q9) Help and Support Display Folder Options Fonts 
p= g Windows Update 
» Search X 
177 Run... & Control Panel 








File 


E Back SP) d ps ) Search E Folders 


Address B Control Panel 


Edit View Favorites Tools Help 









peut Solution Center 





All Programs > 








\ Category 





A Log Off fo} Shut Down 





JM MEO 7h 
E Control Panel A 
G Switch to Classic View 







See Also 





i^] Windows Update ; 
Q9) Help and Support \ E Connections 


(Qi Other Control Panel — 
r$ Add or Remove Programs 


Options 
J Sounds, Speech, and Audio Devices 








e Select the "Magicard Avalon" entry, 
and click on “Change/Remo 





f$ Add or Remove Programs Sel 























= ; Performance and Maintenance 
jfi Currently installed programs: [] show updates Sort by: | Name v V 
Change or [ : ~ i — - - al 
yc js! Magicard Alto ^| 
Programs j3! Magicard Alto/Opera Printer 


E) 


a fic’ Magicard Avalon 
Ad d New To change this program or remove it from your computer, click Change/Remove. Change/Remove 
Programs 





fey Magicard Card Printer 


m g Magicard Rio/Tango 2e 


Printer Uninstall 
EL Magicard Support Utility v3.00 





Size 0.47MB 






Add/Remove 


Windows $9! Magicard Test Tool 
Components 





: | 
Size 0.81MB | Select the printer name to delete. 








[71] Magicard-ID ize — 17.11MB 





Model: 


Magicard Avalon 





e Choose the “Magicard Avalon” you 
wish to remove (there may be more 
than one), and click “Next” 


e Lastly - just follow the on-screen prompts! 


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AVALON and AVALON DUO Printer USER MANUAL 
10. Magicard Support Utilit 





The purpose of this utility is to provide advanced diagnostic and configuration tools for use when contacting your 
Magicard Technical Support office. 
However, it can also be used to upgrade the firmware within the printer. 












Ns 75 E CA niuer 


e Install the Magicard Support Utility from the Driver CD | 


Install Magicard Support Litility 
Install Acrobat Reader 7.0 








e Then double click on the 'MSU' desktop icon 


d " 


Sippora taie 
ec 7 


AERE: 


Magicard Support Utility v3.05 DAR 








If using USB, this application will connect to the first Ultra device it detects. 
Please do not connect more than one USB Magicard at a time. 


e Select the port to which the printer is connected 2 2 


Ethernet ^ 


Six new tabs will appear:- fT TETTE EROS 





Comm | Printer Identity | Stats / Cmnds | Upgrade Firmware | [Juery Printer | Ethemet | Mag Encading | 


Magicard Support Utility v3.05 


Comms Printer Identity | Stats / Cmnds | Upgrade Firmware | Query Printer | Ethernet | Mag Encoding | 


Configuration 
Printer Identity: ele [123456 Image Start: LN 
It is recommended that the user does NOT change any of the Model: [Avalon Image End B 
settings shown in this tab unless requested to do so by Magicard Firmware Version —[AV220 DESEE 


Technical Su pport. Product ID: [xa000 Printhead Position: (a7 


Save new settings: Save | 
Reset to original 
factory settings: Reset | 





Magicard Support Utility v3.05 


Stats / Cmnds: / Cmnds: Comms | Printer Identity Stats / Cmnds | Upgrade Firmware | Query Printer | Ethemet | Mag Encoding | 
This tab contains 3 separate areas: "m 
Statistics — shows valuable information on printer usage. "EPIS qr 33 Total Clearing Cycle i 
Quick Commands 7 enables the ae to send special commands Total No. of Cards on Printhead [33000 Cards Printed Since Last Clean: [3300 
to the printer (usually used for fault 
diagnosis). Do not use unless requested to all 
do so by Magicard Technical Support. | 


Print *.PRN file — enables the user to send previously saved 
print data to the printer. 


Print “PRN file 


Browse | | 





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AVALON and AVALON DUO Printer USER MANUAL 


Magicard Support Utility v3.05 
Comms | Printer Identity | Stats /Cmnds Upgrade Firmware | Query Printer | Ethernet | Mag Encoding | 


Upgrade Firmware: 
Use the controls in this tab to upgrade the printer's firmware. 


Firmware File: [C:\coldfire.cfa 


Note - Latest firmware files can be downloaded from Technical 
Support section of the Magicard web site at www.magicard.com 


Uparade | 





Magicard Support Utility v3.05 


Query Printer: 
Collects advanced diagnostic data from the printer. If you experience a 


problem, you may be asked to email the results of the query to Magicard 
Technical Support for analysis 





Ethernet: 
Ethernet connection is not available with Avalon and Avalon Duo printers. The settings are visible because this Support Utility is 
also used for Magicard Rio 2e and Tango 2e printers which do have this capability. 


Mag Encoding: For use with Mag encoding models only. 
Self Test Magnetic Encode button — enables the user to confirm the integrity of the printers mag encoding operation. 
Direct Magnetic Encoding — the user can encode cards directly from this tool. 


To use this tool:- Magicard Support Utility v3.05 


— 


Ensure mag stripe cards are loaded in the card hopper. 


2. Select the track(s) that you wish to encode and Self Test Magnetic Encode | 
enter the data to be encoded. Mite DS 


3. Click on the ‘Encode’ button. «Enter data only» 
[Tek cux 2 


[ Track2 ^2; | ? 
[ Track3 ~3,; | ? 
Encode | 





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AVALON and AVALON DUO Printer USER MANUAL 
11. Troubleshooting 


Problem Probable Cause Solution 


Mis-registration of Colours 1. Card is slipping due to dirty rollers. 1. Clean all rollers.(See section 7 of this 
(Ghosting on Photographs etc) document). 


Small Areas of Wrong Colour 1. Dustand debris on surface of the 1. Ensure cards are kept clean, and 
(Small areas where 1 or more card. (white ovals) protected from dust & debris. 
colour layers have been missed 2. Contaminated with oily deposits . Replace cards with clean ones and do 
from the image). (darker blotches) not handle print surface. 
Card surface uneven (White . Replace cards. 
patches) . Reduce printhead power setting, or 
Slight cutting of dye film (Jagged determine which end of card is cutting 
scratches) Printhead density too high the film & adjust image start or end 
(Jagged scratches) position accordingly. 


Dark or lighter vertical lines on . Card striking something during the . Check print path is clear 

card (always in the same place) print process. 
Card not running smoothly along the . Contact Magicard Tech Support for 
platen runway. advice on clearing the platen. 


Vertical white line down one or . Incorrect driver setting. . Ensure the driver is not set to white 
both ends of card. border. 
Image page size incorrect. . Ensure page size 86.9mm x 54mm with 
margins at 0 in badging application. 
Incorrect image start or end position . Adjust settings in driver. 
settings. 


White line along length of all cards | 1. Printhead has damaged heating 1. Contact Magicard Tech Support for 
(always in the same place). elements advice on printhead cleaning or 
replacement. 


Probable Cause 


Printer does not recognise dye film | 1. Dye-film incorrectly loaded 1. Reload the dye-film 

type. 2. Incorrect type of dye-film 2. Reload the dye film correctly. (See 
(Print colours may be very pale but section 3 of this document). 

with good black text) 


Printer cannot position the dye Dye film incorrectly loaded. . Reload the dye film correctly. (See 
film. (Prints colours in wrong section 3 of this document). 
places). 


Dye film cutting during the print . Ribbon sticking to card . Ensure cards are not already used. Then 
operation lower the printhead power settings. 
Adjust either the image start if cutting at 
Image printing over the ends of the beginning of film panel, or the image end 
card. if cutting at rear of film panel. 


Image is printed outside the colour . A used roll of dye-film has been . Fita new roll of film. 
panels. (Puts a coloured band fitted. 
across one end of card). . Take up spool wound too loosely. . Remove loose film. 


Areas of Dye film peeling off card. | 1. Card has been used and has 1. Use only brand new cards not ones 
Dark mosaic like image. overcoat layer on it. which failed to print fully. 


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Out of Dyefilm Error 


Cards printed incorrectly after 
switching between YMCK and 
black film 


Problem 


through the printer. 


Gives error message:- 2. 


"Card not found". 


Magnetic Encoding results are 
inconsistent 


Cards do not encode 


Slow Information download from 
computer to printer 


No information download 
between PC and Printer but 
printer can print internal test 
cards 


Prints stuck in spooler 


Out of Dyefilm. 
Dyefilm incorrectly fitted. 


Dyefilm not moving. 
Failure to re-set driver settings 


A used roll of dye-film has been 
fitted. 


Probable Cause | 


Cards failing to travel correctly 1. 


Dirty rollers. 


Incorrect card size. 


Card slipping when moving over the 
recording head. 
Incorrect cards fitted HI-Co / Lo-Co 


Card incorrectly oriented when fed into 
printer. 

Driver selections are incorrect for 
encoding. 

Incorrect or defective cards. 


Computer polling access control 
system in background 
Corrupted Driver or spooler 
Driver settings incorrect. 
Incorrect port selected. 


Driver corrupted 


Printer communication blocked. 
Damaged file is at front of print queue. 


Page 26 of 31 


Replace Dye Film. 

Reload the dye film correctly. (See 
section 3 of this document). 
Check film spools are free to turn. 


Set correct the driver settings for Colour 
Format. 
Replace dye film with a new roll. 


Solution 


Clean the rollers. (See section 7 of this 
document). 
Fit correct cards. (See section 4 of this 
document). 


Clean all rollers are clean. (See section 7 
of this document). 

Ensure the correct cards (Hi-Co or Lo-Co) 
are being used. 


Position card with the stripe underneath 
and to the right when inserting into printer. 
Check the Printer driver settings are 
correct. 

Ensure the correct cards (Hi-Co or Lo-Co) 
are being used. 


Operate from a dedicated PC 
Update with latest driver. 


Using MSU check communication 
between PC and printer, if OK check the 
driver settings. 

Check port selection in driver properties. 
Update with latest printer driver. 


Clear the spooler and reset the printer. 
Delete the damaged print if necessary, 
and reset the printer. 





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12. Warranty 


Limited Warranty Information 


1) Coverage: Ultra Electronics Ltd Warrants that the MAGICARD printer shipped with this Warranty statement will conform to 
the manufacturers specifications and be free from defects in materials or workmanship for a period of 2 years in E.U. and 
USA (1 year elsewhere) from the date of original purchase by the user, but there are additional conditions on the printhead 
Warranty (see paragraph 2). 


2). Limited Printhead Warranty: Ultra warrants that, under normal use and service, thermal printheads will be free from 
defects in material and workmanship for a period of 2 years in E.U. and USA (1 year elsewhere) from the date of original 
purchase or for a quantity of 10,000 printed cards, whichever comes first, provided that Ultra-approved card media is 
utilised. If a Warranty claim is submitted for a defective printhead, Ultra will have the right to inspect the printhead and 
samples of the printed and blank ID cards used with it for the purpose of verifying that the claimed defect has not been 
caused by non- Ultra approved media, or by foreign particles or substances which have caused chemical or physical 
damage. Ultra's decision in any such claims shall be final. 


3). Warranty Claims: If the MAGICARD printer proves defective during this period, please contact the Ultra Service Center, 
at the address and telephone/fax number given below. The Ultra Service Center personnel may first ask you to carry out 
certain simple checks to confirm the nature of the problem, and if a return is appropriate they will give you a Return 
Authorisation Number and consignment instructions to the appropriate repair center. Ultra will, at its option, repair or 
replace the defective parts at no charge to the customer. 


4). Warranty Limitations: The Warranty does not apply to MAGICARD printers that have been: 
e Damaged through physical or electrical mishandling. 


e Damaged through operation in environments which are outside normal office conditions in terms of corrosive 
atmosphere, temperature, humidity, shock or vibration. 


e Improperly installed or interfaced to other products which may exhibit software problems or expose the 
MAGICARD to improper voltages or control signals. 


e Fitted with dye film rolls from any source other than Ultra Electronics, or have been used to print on anything 
other than card surfaces which are approved by Ultra and which will generally be made of PVC, be completely 
flat, and be free of harmful particles or substances. 


e Serviced or interfered with by anyone other than an Ultra Authorised Service provider. 


5). Shipping: Insurance and shipping costs incurred in sending the MAGICARD printer for Warranty service are the 
responsibility of the customer. Whenever possible Ultra Service Centres will use the same class of shipping service 
selected and paid for by the customer to return the printer. Return shipping costs from Ultra to the customer will be at Ultra's 
expense. After obtaining the Return Authorisation Number as described above, the printer should be securely packed in its 
original packaging with proof of date of purchase and a note describing the problem and quoting the Return Authorisation 
Number. The printer must be sent to the service center address supplied with the Return Authorisation Number by the main 
service center. This address may be different to the address listed below, but will generally be closer to you. Please also 
mark the Return Authorisation Number on the outside of the shipping carton. All customs duties and taxes, if applicable, are 
the responsibility of the customer. 


6). Applicability: The Warranty and remedy provided above are exclusive and in lieu of all other warrants, either express or 
implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Any 
statements or representations made by any other person or firm are void. Neither Ultra Electronics Ltd nor its affiliates shall 
be liable for any loss, inconvenience, or damage, including direct, special, incidental, or consequential damages, resulting 
from the use or inability to use the Ultra product, whether resulting from breach of Warranty or other legal theory even if 
Ultra has been advised of the possibility of such damage or loss. 


7). This Warranty is governed by the laws of England. Any dispute arising out of or relating to this Warranty shall be submitted 
for arbitration of this dispute or disputes pursuant to the rules and regulations of the UK Arbitration Act. This Warranty gives 
you specific legal rights, and you may also have other legal rights which vary from country to country so the above 
limitations and exclusions may not apply to all customers. 


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13. Technical Support, Service, and Warranty Enquiries 





If you experience a problem or have warranty enquiries, call or fax our service center or visit our web site at 
(www.ultramagicard.com) 


CALL EU +44 (0) 1305 762 115 

Ultra Electronics Limited 

MAGICARD Service Centre 

Waverley House, Hampshire Road, Granby Estate 
Weymouth, Dorset, DT4 9XD, UK 

Fax: +44 (0) 1305 777 904 

Email: customer service(2ultra.co.uk 


CALL USA (425) 556 9708 

or 877 236 0933 (toll free) 

Ultra Electronics Inc. 

MAGICARD US Service Center 

6711 - 176th Avenue NE 

Redmond, WA 98052, USA 

Fax: (425) 556 3962 

Email: ussupport@ultramagicard.com 





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14. Contact Us (Sales): 





Sales and Service Center for North and South America 


Ultra Electronics Card Systems 
6711 - 176th Avenue NE, 
Redmond, WA 98052, USA. 


Tel: (425) 556-9708 

Fax: (425) 556-3962 

Email: USsales@UItraMagicard.com 
Web: http://www.ultramagicard.com 


ales and Service Center for the UK, Europe and Rest of World 








S 








Ultra Electronics Card Systems 
Waverley House, Hampshire Road, 
Granby Estate, Weymouth, 
Dorset, DT4 9XD UK. 


Tel: +44 (0) 1305 784738 
Fax: +44 (0) 1305 777904 
Email: UKsales@UItraMagicard.com 


Web: http: //www.ultramagicard.com 








Sales for Latin America 


Contact: Luis de la Cruz 


Office: 425-556-9708 
Cell: 617-501-0078 
Fax: 425-556-3962 


Email: Idelacruz@ultramagicard.com 





Sales for Europe 


Contact: Joyashree Ghosh 

Tel/Fax: +331 60 19 22 08 

Mobile: +336 82 99 59 21 

Email: joyashree.ghosh@wanadoo.fr 





Sales for Germany & Austria 


Magicard Master Dealer for Germany and Austria 
DW. m": F HEYDEN-SECURIT GmbH 
a M P Am Stadtwalde 47 
Ww is. D-48432 Rheine 
Tel/Fax: + 49 (5971) 9876-0 
Mobile: + 49 (5971) 9876-54 


Email: info@heydensecurit.de 
Web: http://www.magicard.de 








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AVALON and AVALON DUO Printer USER MANUAL 


Sales and Service for Russia 


AAM Systems 
14 Krasnokazarmennaja Str., 
Moscow, 111250, Russia. 


Tel: (007) 902 677 4394 
Fax: (007) 095 362 7262 


Email: aam@aamsystems.ru 


Web: www.aamsystems.ru 











Sales and Service for Singapore & Malaysia 





Paclin Office Products PTE Ltd 
Blk 3023, Ubi Road 3, 
#04-03/04/05 Ubiplex, 
Singapore, 408663. 


Tel: (00 65) 67429255 
Fax: (00 65) 6742 8744 
Email: sales@paclin.com.sq 


Web: www.paclin.com.sg 











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15. EMC 


Federal Communications Commission (FCC) Statement 


This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the 
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential 
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in 
accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee 
that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or 
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct 
the interference by one or more of the following measures: 


e Reorient or relocate the receiving antenna. 
e Increase the separation between the equipment and receiver. 
e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 


e Consult the dealer or an experienced radio/TV technician for help. 


Canadian Department of Communications Statement 


This Class B digital apparatus meets the requirements of the Canadian Interference-Causing Equipment Regulations. 


Cet appareil numérique de la Classe B respecte toutes les exigences du Reglement sur le Materiel Brouilleur du Canada. 


EU Declaration of Conformity 

The EU Directives covered by this Declaration 

89/336/EEC Electromagnetic Compatibility Directive, amended by 92/31/EEC & 93/68/EEC 

72/23/EEC Low Voltage Equipment Directive, amended by 93/68/EEC 

The Product Covered by this Declaration 

Magicard Rio 2/Tango 2 Card Printer 

The Basis on which Conformity is being Declared 

The product identified above complies with the requirements of the above EU Directives by meeting the following standards 


EN 55022:1998+A1:2000 - Information technology equipment — Radio disturbance characteristics — Limits and methods of 
measurement 


EN61000-3-2:2000 - Limits for harmonic emissions 
EN61000-3-3:1995+A1:2001 — Limitation of voltage fluctuations and flicker in LV supply systems. 


EN 55024:1998+A1 :2001+A2:2003 — Information technology equipment — Immunity characteristics — Limits and methods of 
measurement. 


BS EN 60 950-1: 2001 - Safety of Information technology Equipment Including Business Equipment. 


The technical documentation required to demonstrate that the product meets the requirements of the Low Voltage Directive has 
been compiled and is available for inspection by the relevant enforcement authorities. 


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